TripAdvisor Traveler Rating

We stayed in unique club.. Jimmy was out butler.. he was very attentive.. checked in with us several times a day . he booked all of our reservations at the beginning of our stay. The resort was well kept... Be ready to walk .. if your spending time at the boulevard... The Brazilian steakhouse at caoba was a great experience.

The environment is amazing. Gabriel, Yilda, Fighter and Big Mama

Saddens me to write this as we have been here five time and love the staff. Sadly management has decided to add fees for things that were never charged for before, as an example, room service now costs $10/order. We were told that we are paying for the services, to which I would say - No, we paid for the service, and upgraded to Unique, so we have done our part. Its a small amount, but its money we would far rather gve to the hard working staff that put towards a new an arbitrary fee. We'll enjoy of final days here, but there will not be a sixth visit.

I’ve worked in hospitality for over a decade, and I have never had this much difficulty confirming a reservation. I called for a week straight on behalf of a client and was hung up on 17 times. Had the reservation not been non-refundable, I would have cancelled and booked elsewhere. As soon as staff answered and heard me speaking English, they ended the call. On the one occasion someone stayed on the line, it was clear they had limited English. I was transferred from department to department, with each one passing the problem along, and was finally told to email to confirm the reservation. No one ever replied. In the end, I was only able to confirm the booking by having a Spanish-speaking colleague call on my behalf. There appears to be no support whatsoever for non-Spanish-speaking guests.

Melvin was pleasant. The food was good as well.