TripAdvisor Traveler Rating

This is our second time in this resort and we loved it. The resort was very clean and comfortable. The majordomo or butler they assigned to us, Jimmy, was very helpful. He spent time with us explaining about the resort and even made the dinner reservations for us. He also decorated my stepdaughter's room for her birthday after we told him the reason for our visit.

I really wanted to love this resort, but unfortunately, there were far more cons than pros during my stay. The pros: The resort itself is beautiful and has a really nice aesthetic. There are also plenty of beach and pool chairs, so you don’t have to wake up at the crack of dawn to reserve yourself a chair, which is a huge plus at an all-inclusive. The gym was AMAZING — 10/10! Honestly, probably the best resort gym I’ve ever seen. It was spacious, clean, and had an incredible selection of equipment. Definitely a standout feature of the resort. Now for the cons — and unfortunately, there are quite a few. The food was absolutely awful. For an all-inclusive resort, I was extremely disappointed with the quality and overall options. This was easily some of the worst resort food I’ve experienced. The hospitality itself was really bad. The staff often seemed annoyed to be there and, honestly, miserable. I’ve stayed at quite a few all-inclusive resorts and have never experienced this level of poor hospitality. The overall attitude made the experience feel very unwelcoming. The room itself was another major issue. Everything stayed wet from the extreme humidity — our belongings, the bedding, basically everything. There was even visible mold on the lampshades, which I’m assuming was from the constant moisture in the room. On top of that, the room and our belongings constantly had a musty, unpleasant smell. One other thing to be aware of before booking: English is not widely spoken by the staff. I completely understand being in the Dominican Republic and that Spanish is the primary language, and I’m not expecting everyone to speak English fluently. However, communication was difficult at times and is something I think future guests should be prepared for. Overall, the resort is visually beautiful and has some great amenities — especially the gym — but for me, the poor food, lack of hospitality, room conditions, and communication difficulties outweighed the positives. Unfortunately, I would not return.

Melquin Castro gave us great service Thank you for making our stay extra special

I reach out to inquire about information to book my wedding at this resort . Nikdelki Padilla emailed me the wedding packages . I replied with a email to set up a call . She stated she did not have time to set up a call with me . That’s truly unprofessional . In customer service you always have time for the customer . She just shut me down . I was looking to move forward with this resort but I have something I would like to talk about .

This was our second time at Lopesan. We expected the same service we got the last time but it was even better. From the moment we arrived the staff was very attentive. The room was clean and cozy. At the Unique club, Jose Andres Martinez at the grill took great care of us with breakfast and lunch. At the buffet, Yoel Valerio and the rest of the staff could not be better. At the Unique bar, Chantel made sure we always had a drink at the beach. Gregory Mejia, Milagrito De La Cruz, Jasiel Vilchez and the rest of the beach bar staff were amazing. Overall, Lopesan Costa Bavaro is a great resort.