TripAdvisor Traveler Rating

TLDR: The resort is beautiful, however under the surface it needs a lot of work. Most staff is poorly trained on customer service, food is decent however needs improvement with better health protocols. Better suited if you are looking for a party atmosphere vs peace and quiet. Overall would not recommend: 2/5. Key Evaluation Areas Check-in / Check-out We had adults only reservations, which had us utilize a dedicated room staffed by two representatives. The room was cozy, however it was very humid and smelled of mildew. Only one of two of our party rooms were available at the time (3:45pm), so we were required to provide a WhatsApp phone number for contact when ready. The reservation promised a welcome drink; however, this was not offered to us. After realizing that the adults only “upgrade” only included the single pool as a differentiator, it was not worth the cost. Room & Comfort Our room was a standard king junior suite overlooking the adults only pool. Like the check-in area, the room was damp and smelled of mildew. This aspect was expected so we brought a damp-rid bag, which didn't help a whole lot during the stay. The setup of full glass shower and toilet provided zero privacy as there is no door to the bathroom area. The shower is also directly across from the door to the room, so anyone who walks in, housekeeping included, gets a full view of any activity going on. We found our room to be in need of some upkeep including a sink drain stopper being loose and left during our entire stay. The door to the outside patio also did not close well, which typically would not have been a problem. However, with the outside noise of roosters at 5am and loud music from the pool, made it hard to sleep in and relax during the day. Amenities & Facilities I'll start with the good - the resort is gorgeous. The groundskeeping is well manicured, trash is kept within the bins (although there is zero recycling bins with all the plastic bottles used), and the entire place looks even better at night with lighting. There is plenty of space to move around with bars everywhere. The beach is nice and we never had an issue finding chairs, although at times it was difficult to find 4 together. We had no issues with the towel system obtaining with the cards and returning when finished. Wi-fi use was not an issue anywhere on the resort except the beach, where it was non-existent. The beach was also well kept with seaweed removed and most of the trash picked up. The gym was the nicest I've ever seen at any hotel or resort so I definitely had to use it several times during the trip. I will caution however they do not have wipes to clean after use, so I can't imagine how dirty each piece of equipment is. Use caution and wash your hands immediately after workouts. We attended one show at the theater and I have to say again, this is the nicest theater I’ve ever seen at a resort. The quality of this place might compete with your local off-broadway venue. The sound, seats, and screens were well done. The show itself called “Icebreaker” was hilarious and the staff running the show were good. This is the end of the activity team though, as the other planned activities left much to be desired. All activities are outside. Nothing inside if you want to get out of the sun. No bingo, card games, nada. It appears there were other activities such as a white party and foam party, however these were not advertised anywhere, not even in the app under activities. I’m honestly unsure how anybody knew these existed or when it was scheduled. I only saw pictures online afterward. Every pool but one on the entire place had very loud music. There was no chance to relax at a pool with serenity or read a book without distraction. The adults only pool had a guest using a very large bluetooth speaker playing his own mix of music every day we were there. As the resort rules detail no bluetooth speakers are allowed, this should have been addressed by the staff, however it was not even after requesting it be done. The large pool had a mix of dance music, again, very loud from open to close. There were also several guests noticed at this pool using their own bluetooth speakers. We made reservations at the spa twice during our trip for massages, wraps, and facials. The spa therapists were very friendly and performed services very well. I had my first massage here, so nothing to compare to but I liked what I received. The front desk staff of the spa however was very rude and condescending. We made reservations for hydrotherapy and she mentioned we need to wear our swim suits. Understood. When we arrived the next day she mentioned we cannot enter without bringing towels from our rooms. She made no mention of us requiring to bring our own towels to a spa…full of towels! She said it so rudely that we just left to do something else (drink more coffee). Food & Beverage Main Restaurants Options at the resort for food and beverage are decent, however we had issues making reservations for some of the a la carte spots. The app may have a glitch for when we tried to make a reservation for lunch and dinner, we were advised that we have exceeded our reservations. This is a major issue given the fact that not everyone in a single room might want to eat at the same place each meal. We could not even make a reservation for lunch and dinner on the same day. The French restaurant (La Boheme) was the favorite meal of our group, with the Mexican (El Charro) coming in second. We also dined at the Italian place (Gondola) for lunch, and the Steak place (El Asador) for dinner once. Food was decent at all places, however the temperature was luke warm each time. I understand these plates are made on a grand scale, however they could have used a heat lamp to keep some temperature. The service at the restaurants did not meet our expectations, as most staff members gave off a vibe like they would rather not be there. We experienced several staff members speaking to each other over our table, and one “order-taker” at the American place (The Valley) was downright rude and scolded my wife when we received a double order of a sandwich and advised we already received one. The buffets were fine and provided a good variety of selections, however during our 5 day stay the selections never changed which became very boring. I will give recognition to the staff at the Goldfish Beach Club, who had an entirely different attitude and felt more like what should have been everywhere. They actually seemed to care about the guest experience. Maybe it was the ocean air… Two members of our party became ill with a stomach bug the second full day of the stay, which could be attributed to the food however cannot be confirmed. This lasted the remainder of the trip. We did not drink the tap water (which is non-potable btw, and no signage saying so). Auxiliary Food Shops and Bars The coffee shop was a diamond in the rough, with the staff there providing friendly service and wonderful drinks. This became my home base during the trip drinking cappuccinos one after another. Ice cream shop was nice, however it was quite a hike from the rooms. The quality of the ice cream was very tasty, but again, the staff member behind the counter was less than friendly. He didn’t say a word to us, just pointed to the sign in sheet and pushed it in front of us. There was no shortage of places to grab a drink around the entire resort. The drinks are good and if you feel they are weak, the bartenders have no issue adding more liquor to your liking. I will say however that they all serve the same drinks. Even the “English Pub” and “American Bar” serve exactly the same menu with no differentiators. The only difference is the construction of the interiors. Would have been really nice to have a unique drink in some of these places such as a Guiness beer or Coors Light (can’t believe I’m asking for a Coors light) to give some sort of uniqueness. All bars and bar-like places play the same music as well (loudly). Every bar and restaurant area we visited had music so loud you needed to yell at each other. The volume would have been much better halfway so we could enjoy our time without constantly speaking over the music or asking each other to repeat the sentence.

Fighter big mama Kerry and pinky, are the best it is awesome and fun. I highly recommend this hotel

Fighter big mama and Kerry were amazing help in my trip and I did many activities that they made very fun

Jose our butler did an amazing job assisting with every need we had during our stay. He was quick to respond to all requests and was very pleasant and professional. The hotel itself was gorgeous and the beach was cleaned and kept immaculate during our stay. We enjoyed the food at all the ala cart restaurants and did not have any complaints. We really loved our stay! Thank you!

My family and I had a great time at Lopesan. We have two young kids 4 and 7, they both had so much fun exploring the resort. I would recommend this resort to anyone. The water park was a far walk from our room but we did bring a stroller to cart the kids around. I would recommend that Lopesan puts a towel hut at the big water park and a bigger bar for better drink selection at the park. We did upgrade to the unique service, I would only recommend it to those who value quieter dining or like eating near the ocean. Also if you like fancy/well dressed cocktails. Unique also has slightly better towel hut location and doesn’t require exchanging of the “towel card”. The lobby bar is super busy in the evening and paying for unique service I feel there should be a bar for that service close by. Unique service basically guarantees that you get reservations at all the restaurants. Every restaurant and buffet are excellent and have great waiters. We loved the smoothie bar in the morning and the ice cream roll station at lunch and dinner. I would like to shout out to one waiter Snaimer Sanchez who went above and beyond not only for my family but anyone he served. Thanks again my friend! I hope Lopesan will acknowledge him and reward his hard work and dedication. The ice cream shop is great I recommend the waffle bowl. It’s very hard to find for new guests, I would recommend some signage along the path way. It’s located behind the French restaurant tucked in a back corner. The arcade is terrible and extremely over priced. Please lower the cost for this. An arcade is supposed to be a place to come and let our kids play for an hour. It priced at $75 an hour based on the amount of tokens provided. This resort is very well maintained and rooms are spacious and clean. I would definitely return here with my family. Hope this review helped and safe travels.