TripAdvisor Traveler Rating

Great resort overall, we will be back, Gabriel fighter big mama

I just have to say how incredibly impressive this hotel’s design is! You can really tell that a lot of love and thought went into every little detail. The room decorations, lighting, and the overall vibe come together so beautifully, creating a cozy and welcoming atmosphere. Those high ceilings let the warm morning sun pour into the lobby, while the rugged stone walls blend perfectly with the lush garden outside. Seriously, from the gentle curves to the sharp angles, there’s something delightful to admire from every angle. Each arch and wooden beam seems to tell its own little story—it’s absolutely breathtaking! This hotel has totally exceeded my expectations! The staff welcomed us with such warmth, my room was sparkling clean and had a fantastic view, and the breakfast spread was wonderfully diverse and oh-so-delicious. There were so many fun amenities, and I really appreciated the thoughtful variety on the menu! When we arrived, Victor Sosa greeted us with a genuine smile, making check-in a breeze. During breakfast at the buffet, Ricky, Biscochito, Daury, Jouquin, and everyone else on the team brightened our mornings with their cheerful service. At the pool, Mailyn Nunez was such a joy, and there was another friendly gentleman selling coconuts—though I’m so sorry I can’t remember his name! Each person here radiated warmth, making our stay truly wonderful. At the CHARO restaurant, Ricky and the whole team went above and beyond to make us feel happy and at home—the food was a solid 10 out of 10! We loved it so much we made sure to return twice! At El ASADOR, not only was the food delicious, but it was beautifully presented, too. Even with a busy atmosphere, they crafted a lovely dining experience, thanks to the attentive service from Snyder (I hope I remembered his name right). And then there’s MAREA: once again, the service was top-notch! Marvin and Elvin were such delights, and I left with nothing but great things to say about the food—it was all fantastic! At GONDOLA, the meals were absolutely delicious, and the service was outstanding; I think Daury took wonderful care of us (fingers crossed I got that right). We enjoyed everything so much! At YOLO, Victor Garcia and the overnight staff went above and beyond to ensure our comfort. The food was amazing and offered a unique experience compared to any resort we’ve visited. I can’t forget to mention the lovely ladies who took care of our room, Johnny Tejada and Gregorina—they always greeted us with smiles that brightened our day. There’s so much to do at this resort too—the ice cream shop, the bowling alley, the game room, and the spa—so much to enjoy that a whole week wasn’t enough. We absolutely loved it! I genuinely can’t wait to return for another visit; it’s an experience I’ll hold close to my heart!

We came with my family and friends for a 7 day trip but it was not as expected. There were lots of disappointments and losses. THE FOOD WAS TERRIBLE, the buffet food was nasty and unflavored full, the American restaurant had cookies and they were rook hard and the food was terrible. The Italian restaurant had nice food but the waiters were rude and didn’t bring the ketchup after being asked 7 times, also the Italians restaurant had kids running around screening and cussing while pouring ketchup on others, I was disappointed and discusted by the waiters and guests behavior. Also we came for the ocean water and the clear water but it was dirty and was covered with seaweed, it was uncomfortable and nasty.The room was nice but the door broke while we were rushing and we almost got left behind for our boat ride because of the door, the rooms didn’t have body wash or shampoo until we asked and the beds were a little dirty and had hair on it. But the resort had arcades and very nice water parks that my kids enjoyed and so did I. The hotel was beautiful but very large and confusing. Also there were lots of cats and roaches everywhere at night. At the end of the week it wasn’t bad but I wouldn’t consider coming back

The best experience, rooms were clean, food was awesome, and the butler Jose Antonio do everything for us and was available all time. 10/10

Services, and special Ronald