TripAdvisor Traveler Rating

Disappointing experience: Lopesan failed at the basics: from basic room amenities like towels and coffee maker to paid experiences like the spa. Room advertised to accommodate 3 guests, had 2 bath towels. Requested a third one via the app, it was delivered 2 days later only after multiple calls. Coffee maker was broken; had to request to be replaced; wanted to watch the Indian Wells tennis tournament, found it on ESPN 3, guest what? The channel had no volume; ordered room service, waited the 50 min as advertised, called, they explained it would take 50 min, when I mentioned it had been more than 50 min, then I was told is on the way; went to the spa to use the sauna/steam room, was told I had to wait until the 30 min mark, even though it was available; menus, reservations etc are made via the app, but the WiFi is not very reliable; everything is extremely spread out, if you are taking your child to the kids club, then don’t plan to go to the beach because it is on the opposite side of the resort; restaurants and food are below average; a friend as for a late checkout availability and was told to stop by the front desk the day before her checkout date, so she did, only to be told to check the day of checkout. Simply provide a quote of how much or say is not available. Overall, too many disappointing basic experiences, so I do not recommend.

Our stay was absolutely exceptional. The butler service was outstanding, the food was incredible, and the cocktails were perfectly crafted. The bar staff were an absolute delight and made every evening even more enjoyable. The Unique experience was truly worth every cent. Every detail felt thoughtful and elevated. The “Boulevard” is without a doubt the most beautiful we’ve ever seen—stunning, vibrant, and unforgettable. An amazing experience from start to finish - all while being at 95% capacity!

Fighter big mama Francisco Pokémon and Kerry were amazing at the pool! We had so much fun every day as they were very welcoming and encouraging for us to join the daily activities.

Fighter pokemon big mama Kerry and fransisco were so fun. I loved the games and water aerobics we did! Lots of fun

Fighter Francisco big mama and Kerry was so fun amazing entertainment! Made the best laughs!