TripAdvisor Traveler Rating

Excellent service! So fun and nice activities

Hotel activities super entertaining. Michael Jackson was hilarious. Pool side activities also a lot of fun.

the shows at the hotel are great my favourite was michael jackson

Very good resort! It has everything you need for a relaxing vacation alone or with family. Thank you Gabriel, Big Mama, Raisa and Fighter!

Disappointing Stay at Lopesan Costa Bávaro Resort, Spa & Casino – Would Not Return My family and I recently stayed at Lopesan Costa Bávaro Resort in Punta Cana, and unfortunately, our experience was very disappointing from the moment we arrived. At check-in, the front desk agent was unfriendly, rushed, and provided no information about the resort, amenities, restaurants, or activities. There was no warm welcome or introduction to the property. The only employee who truly stood out was the bellman, who was exceptionally friendly and helpful. He deserves 5 stars for his excellent customer service. The room itself had several issues. The bathroom design is completely open to the suite with very little privacy. The floor constantly became wet due to moisture and water splashing from the bathroom area. The sink was clogged and drained very slowly. We reported this multiple times, but the issue was never properly fixed. Housekeeping was also inconsistent. Towels were frequently removed but not replaced. On several occasions, our family of four returned from the pool wet and had no clean towels available. We had to repeatedly contact guest services through the app, and it often took 3 to 4 hours for fresh towels to arrive. This happened multiple times during our stay. I reached out through the resort app and was contacted by a manager who asked me to explain the issues and provide my contact information. After I did so, nobody followed up or offered any meaningful assistance. The pool towel system was also inconvenient. Guests must obtain a towel card, exchange it for a towel, and then return the towel to retrieve the card. We have stayed at many resorts and have never encountered such an inconvenient process. The dining experience was another major disappointment. Making reservations at the specialty restaurants was nearly impossible. On the first night, guests are essentially forced to eat at the buffet. Unfortunately, the buffet had limited options, especially for those who eat kosher-style, vegetarian, or seafood diets. The seafood selection was extremely limited, and the fish dishes were not appealing. There were also flies around the buffet area, which was concerning. To make matters worse, upon entering our room shortly after check-in, inappropriate adult content was displayed on the television. This was extremely uncomfortable and confusing for our children and should never happen in a family resort. Regarding the restaurants: * Italian Restaurant: 4/5 stars * Mexican Restaurant: 4/5 stars * Hibachi Restaurant: 4/5 stars for food, but service was very slow * El Valle Restaurant: 1/5 star At the Hibachi restaurant, even getting a simple drink took an unreasonable amount of time despite multiple requests. At El Valle, staff appeared more focused on socializing than serving guests, and the food quality was poor. The buffet breakfast, lunch, and dinner menus were largely the same every day. The food felt repetitive, with very little variety throughout our stay. What disappointed us most was the lack of customer service. We reported our concerns multiple times, yet no one seemed interested in resolving them. We understand that no resort is perfect, but basic hospitality, communication, and attention to guest concerns should be expected at a resort of this level and price point. We chose Lopesan based on positive reviews, but our experience was far from what we expected. We have stayed at other Punta Cana resorts, including Hard Rock Punta Cana and Princess resorts, where the service, food, and overall guest experience were significantly better. Unfortunately, I cannot recommend Lopesan Costa Bávaro to family and friends. We paid a premium price and expected much better service and attention to detail. While there were a few positives, they were overshadowed by poor customer service, dining frustrations, housekeeping issues, and lack of follow-up from management. We were genuinely relieved when it was time to leave, and we will not be returning.