(London, United Kingdom)
Jan 26, 2023
I've been to three properties in the Dominican (Majestic Elegance, Dreams Royal Beach and Lopesan), travelling with kids each time. I am just about to wake up to my second night at the Lopesan and feel very pleased we booked here.
I booked Lopesan because of a Youtube review that compared 10 resorts and proclaimed this property the best.
It's gorgeous - the property was opened pre-covid then shuttered. It's more or less brand-spanking new and feels totally clean everywhere. The beach is well-kept (I did a jetlag run at 6am and saw a team of 6 people cleaning up the seaweed from the day ahead). The main pool (an infinity pool) is beautiful and while it is the central hub of activity, it never felt overcrowded.
The food - After eating distinctly average food at the previous two resorts, I'd concluded that the Dominican is not a holiday for foodies. It didn't bother me because as long as my kids were happy, I was happy. I am not saying that this hotel has food you'd find in Michelin-starred restaurants but it is SIGNIFICANTLY better than either of the resorts I've stayed at (of which both are considered some of the best in the country). The breakfast actually is 10/10, the selection is absolutely huge and there is professionalism in what they are cooking. Lunch was 7/10 for a buffet but once more, significantly better than the other places. For example, here, someone was actually barbecuing things whereas in most other places, they seem to cook in the background and then reheat things in front of you. We spent our first dinner at the French restaurant. The food was fine and quite fun. They've clearly got a creative chef who has tried to make an exceptionally unique menu. It's unique alright (Foie Gras as a Creme Caramel?!), it doesn't quite work, but the quality of the ingredients are noticeably higher and the staff were exceptional.
The drinks - Again, pleasantly surprised. There are of course a few people who have no clue how to make cocktails, but more who do. My first day I took a drink from 2 out of the 4 pool bars and have already found the superstars. You do have to ask for the higher quality alcohol which is a little annoying considering the cost of the resort but that doesn't seem different from anywhere I've stayed.
For the kids - We spent some time in the small kid's pool which my children absolutely loved. I haven't been to the bigger splash park, but suffice as to say that my son has got very very excited.
Staff - Everyone is kind and super helpful. Not sure why there are some reviews saying otherwise. My guess is that these are the type of people who see staff as 'the help' and treat them in that way. Not everyone has perfect English but that's just an opportunity to work on your Spanish.
WHAT COULD IMPROVE
These are minor points but why not....
ICE CREAM - there is an ice cream shop included in the all-inclusive (already better than the other place I've stayed) but it's a 10-15 minute walk from the beach / main pool. No way to grab an ice cream and eat it where you left your stuff. Also, the ice cream is low quality (watered down possibly). It's not expensive to have proper ice cream, please upgrade! (Note this is oodles better than Dreams Royal Beach who had this whippy machine that must have been 90% water and 10% ice cream). Can I recommend putting a larger selection of ice-creams in the Goldfish buffet and having it accessible for more of the day?
ROOM LAYOUTS - this may be because we booked late but we couldn't find rooms that had two separate areas (where we could put our young children). The adjoining room was available but for another $3k.
KIDS CLUB - Opens from 11 until 1 pm and then 3 until 6. This is just not useful for parents who may want a morning to themselves. 10 until 1 pm would be a much more appropriate length of time.
I know many of us have some difficulty trying to decide which hotel we should spend our precious holiday in. There's always an errant negative review that causes us to think twice. I can safely say that you won't regret booking here. It's amazing.
To management, given I'm currently here, I'd never say no to an upgrade :)
Jan 25, 2023
Amazing staff, Victor Medina was so helpful kind extremely attentive! Definitely will come back!
Hotel is super clean, food was delicious, definitely recommended
Everyone is so friendly and kind
Thank you for such a great job!!!
Hope to be back very soon ??
Jan 25, 2023
Another great visit. Our Butler Jose was fantastic. Easy to work with. Very helpful and friendly. Helped us with so much. Would highly recommend. He was always there when we needed him from start of the week to the very end.
Jan 24, 2023
Sondy made our trip! He kept the family active our entire stay. His energy is refreshing. He made us feel so at home. Sondy was amazing with the children, always making them smile. He had us laughing all the time. When you visit make sure to stop by the activity hut and say hi to Sondy.
Jan 24, 2023
The hotel Lopesan Costa Bávaro has managed to provide us with a memorable vacation. From the moment of arrival we were impressed by the property, the wonderful decoration and the attention to the details, creating a great environment.
The quality of the service is outstanding, the assistance of Victor Medina and every member of the staff was important during our stay, properly helping with our needs, providing answers to our questions and filling our stay with great details and surprises.
Looking forward to coming back in our future vacations. Thanks a lot to all staff members for a very unique experience.