TripAdvisor Traveler Rating

Amazing drinks - from bar Atlantico!! Mayra Montero made us some refreshing delicious cocktails. The hotel is huge and everyone is very friendly and welcoming. Will be coming back.

Overall we had a wonderful family vacation! Our butler, Ronald made our stay comfortable & he was so helpful & friendly. He checked in with us at breakfast every morning & was quick to take care of anything we needed. If you travel to Lopesan, I definitely suggest upgrading to Unique. The benefits are worth it! Ask for Ronald in the Butler department… He will take care of you & make sure that all of your dinner reservations are made & all your questions are answered. We would also like to mention Juan & Dionni - they are cousins & our waiters at the unique club breakfast every morning & one night at the Mexican restaurant. They were happy, friendly & made us feel welcome. They are hard workers & you can tell they really care about making your time fun & making you feel welcome.

The whole family had a great time. The food was amazing and everyone enjoyed the beach, private pools and water parks. Great family and fun atmosphere. Unique club experience is a must for us! Thanks Jose and Team for a great week.

My wife and I came back for our one year anniversary. José Antonio was really helpful for our stay. We have been at this resort twice and will definitely consider coming back. He really went out of his way do get a lot sorted out for us!

The hotel is beautiful, rooms are spacious and nice except the bathroom that has cero privacy. I give the 2 stars because it has a lot of potential but needs a lot of improvement. Facilities are very nice, the boulevard , water park’ gym are great. Gym needs better AC. The people at the reception and guest relations are incompetent. We had some special celebrations and they were cero helpful. Terrible for big group events. The restaurant reservations for big groups are very hard to manage. Our house keeper changed towels and replaced toilet paper. Hardly any cleaning, floor had hair after cleaning room that was not ours.. The staff at the bars and restaurants were nice and for the most part competent. The beach was nice, lots of chairs but the constant boats with loud music docking in it was annoying. The hotel lost power one night which was not their fault but was poorly handled and a lot of the guest were upset with no AC in the rooms. The humidity was so high in the rooms that the floor and sheets were wet. But the hotel did not offer room fans nor any refund or compensation for the inconvenience. My advice will be to train customer service people as they know nothing about it. Also pay your staff better you should not need to give gratuity at an all inclusive to get minimum services.