TripAdvisor Traveler Rating

One of the most beautiful resorts I’ve stayed at in Punta Cana. My husband and I have travelled different resorts over the last 17 years here and this would probably be our 23rd trip to Punta Cana. The grounds are super clean and well kept. The pool is lovely and I thought it was a great beach. The boats didn’t bother me at all. The food: I don’t expect a whole lot in the food category when coming to Punta Cana. I actually found the food here to be good. There are options and I never felt like I didn’t have something to eat. I’m very picky whe travelling to lessen chances of getting sick while away. Family of four and my husband did get tummy issues but he ate a piece of fish at the buffet that I even said that doesn’t look right. My recommendation is to be always choosy about what you eat. Hot and fresh and always cut in to check cooked thoroughly. Kids and I were perfectly fine the whole trip. Loved the Mexican restaurant and La boheme. The Italian restaurant is lovely as well. Service: I think this is where this place could use a little improvement in. In comparison to other resorts I found there are fewer happy staff here. There are some who are amazing and super friendly but some look like they are so unhappy. It makes me wonder how they are treated here. We tip regularly. Entertainment team work extremely hard and are a blast. Beach/Pool: get ready during high travel season to wake up andgo down to pool or beach at 6/7am to save chairs. If you are not down by 8 am you won’t have a seat for the day. This is the reality of this resort. Reservations: I’m not sure why people are saying they can’t get reservations while here. They release the bookings two days at a time. Go on the app in the morning and you can reserve for up to 2 days in advance. So I booked two the first morning we woke up and then everyday in the morning I would get up and book the following 2 days later. We have been here a week and tried them all and was able to get bookings. Rooms: it’s true. Rooms are damp and musty smell. Every night getting in bed my bed felt soaked. even in musty smelling rooms at other resorts my bedding never felt wet. We stayed at the Hyatt cap Cana last year and had a swim up and they brought us a dehumidifier and within a day the must smell was gone. I wish they had these machines here too. I’ve gotten used to it now. I also wish they had rollaway beds. Not a deal Breaker but my kids brother/sister don’t want to share a bed if they don’t have to. All in all my family had a blast. I would say the positives of this resort outweigh the negatives and I gave passes for things based off the fact that the hotel is extremely busy.

Fighter fransisco big mama and pinky Very friendly people, always coming around the pool interacting with everyone, always having a laugh and joke, makes you feel comfortable.

Overall, I had a mostly positive stay but would not return in the future. For reference: I traveled with my husband and four kids, ages ranging from 2 to 14. We were required to book two rooms as we have three kids over the age of 12. We did not book Unique, and were spending our trip with a group of other family members also staying at Lopesan. The Resort The resort grounds are beautiful and overall well maintained. It is HUGE; much bigger than I had anticipated. It has everything you could possibly want or need; shopping, a 24 hour clinic, pharmacy, etc - but that also meant it's a 15-20 minute walk to get from one side of the resort to the other. Might not be an issue for some people, but it was frustrating at times having such a far walk if we were at the pool and needed to grab an item quickly from our room. It's poorly lit at night and the walkways are tile/cobblestone with lots of ledges, so I wouldn't recommend this resort for those traveling with small children, elderly, or those with mobility issues - I was constantly trying to make sure my toddler in sandals wasn't going to trip and fall on the uneven surfaces. Check in Mostly painless - took about 20 minutes. I did the online check in through the app before we arrived, but that didn't seem to save any time as we were still required to produce all passports and check in info I provided in advance. I asked for adjoining rooms in advance - and was told connected rooms are not guaranteed and have to be requested at check in. When I requested this at check in, I was told there were no connecting rooms and we would need supervisor approval to request rooms "near" each other. The best they could do was two rooms that were 5 doors and around a corner apart. That may not seem far, but with four kids including a toddler - it was really annoying having to go back and forth constantly between rooms. Our rooms were overall nice; we had two queen beds in each with a balcony/courtyard view. They did smell damp/musty, but it's not terrible and we brought DampRid bags which helped. The sofa doubles as a twin bed - but you have to request sheets, pillows, etc for that bed from housekeeping - which was annoying because we didn't realize that until we had four kids trying to go to bed and we had to wait an hour to get the sheets, blankets, pillows. etc from housekeeping. Housekeeping/Room Service Pretty terrible. Housekeeping didn't show up to clean rooms on a few nights until 5-6pm; which is the time we were all trying to shower and get ready for dinner, so not exactly the most convenient time to have everyone leave the room so it can be cleaned. They also took all our dirty towels but left no clean ones a few times. Room service was faster than I had expected; but our order was never correct despite confirming multiple times over the phone. The food was overall decent with a fairly good 24 hour selection. Pool/Beach/Towels The infinity pool is a great size and was a comfortable temperature. There is no swim up bar but there are multiple bars close by - usually waited in line 5 or so minutes each time. The beach was beautiful, soft sand and not too much seaweed at the time we were there. There is only a small swimming area as it is roped off with buoys. The towel and pool/beach chair situation is honestly enough by itself to make me not want to come back to Lopesan. Upon check in we were given a towel card, one per person - to be exchanged for a towel at the pool. If the towel isnt returned, you don't get your card back - and if you don't turn your card back in at check out, you're charged for your towel. As others have said, people typically wake up around 7am to go out their towels on chairs by the pool and beach - any later and you'll never get a chair. The issue is - because the towels cost money if you don't return them, people leave only their towels on the chair the entire day when they may be there only a short time. At other resorts where towels don't have to be kept track of - a towel on a chair doesn't mean anything in terms of "saving" it. At Lopesan, 90% of chairs have only towels on them by 7am - but each day we put our towels down, we ended up getting in multiple disputes with other guests over who had their towels down on what chairs. Other guests will come late morning or afternoon and move people's towels, or steal them altogether, in order to get chairs - which of course causes fights amongst guests. We got in two ourselves, my family members traveling with us did as well - because other groups came and tossed our towels (which had been on chairs since 7am) in the bushes or stole them completely. Again, this would not be a huge issue at a resort where towels aren't tracked - but when you have to turn in a certain number of towel cards at checkout (or pay to replace the towels) it's a bigger deal when towels are stolen or moved. The constant fighting over towels was really frustrating and ruined our experience at the pool and beach on multiple days. Waterpark/Baby waterpark The "big" waterpark was great overall, the teenagers and toddler all loved it. However, there's limited chairs and the same issue happens as at pool and beach with people reserving chairs. It also has parts in need of serious repair - particularly the little kids splash pad area (see pics). We couldn't use it because the floor tiles were in such bad shape, our toddler kept tripping on them and falling. The "Baby" waterpark (small waterpark behind the infinity pool) was awesome for our two year old and very quiet. Water is about waist deep which was perfect for her, and there was hardly ever anyone there. Only complaint would be the last day we were there - they were jackhammering the stone (see pics), which I thought was odd to be doing in the middle of the day while kids are around, and during peak season. I noticed this a few times during our stay at various places - repairs being done, things closed randomly due to repairs, etc - which I understand is needed for a resort this size, but I'm sure better planning could be done to minimize disruptions to guests. Restaurants Also another reason we won't be returning. We were only able to get dinner reservations on a couple of the nights we stayed, otherwise they were fully booked even though we made the reservations as soon as we checked in and as soon as reservations opened. We were also only able to get a reservation with other family members on one night - because the restaurants couldn't accommodate a group of 10 at once. We were told reservations weren't needed for lunch - so we tried both the hibachi restaurant and the Italian restaurant at lunchtime, only to be told the reservations were required (even though about 40% of the tables were empty when we arrived). The Atlantic buffet food was decent, nothing spectacular but it was our go to choice over the restaurants we did manage to eat at (French, Mediterranean and the Valley.) The French, Mexican and Mediterranean restaurant food was okay, not terrible but nothing special. Goldfish beach club had great burgers and rolled ice cream which the kids loved - but service was poor (no silverware on multiple occasions, dirty plates all over the place sitting for long periods, etc) Service was poor overall, honestly most employees at the resort seemed unhappy. We only met one employee who made it a point to welcome us and told us his name, and remembered ours throughout the stay. We tipped well but that didn't seem to make a difference in service level. Cats We absolutely loved the stray cats on the resort; we are cat people and the kids had so much fun trying to "find" them and petting the friendly ones - but if you're allergic or not a cat person, they won't bother you at all. Bring them some chicken or ham from the buffet and they will love you forever! Overall - it wasn't a complete disaster, we did have fun and the resort is overall beautiful. But for the money we spent, the experience we had was not worth it and we will try another resort in PC if we return in the future.

Fighter Kerry big mama fransico and pinky that’s the name of the entertainment staff they are professional and fun I’ve spent a week at the lopesan resort it’s been amazing.

Fighter kerry Francisco big mama and pinky are the best entertainers at lopesan resort they do a great job fun and professional .i highly recommended this team