We stayed 8 nights in May and had the best experience. We booked through Costco Travel and chose this property because it was a little smaller than other all-inclusive resorts and didn’t cater to a “party scene”. We booked a beautiful luxury junior suite with amazing views but for the last 3 nights we upgraded to a pool level room at The Castle. The experience at The Castle is amazing with your own butler! We loved the privacy at The Castle and enjoyed sunbathing on our patio and dipping in the private pool at our leisure. The restaurants were all excellent and the buffet lunch provided amazing choices each day. Even the hamburgers and nachos on the beach were delicious. The staff at the hotel were beyond wonderful. They are humble, kind, warm and generous in personality and spirit. From the people attending to the gardens to the front desk, every staff member added to our enjoyment and would be a reason to return to this beautiful hotel. The names I remember are Fresita, Brillis, Conan and Valentina. I should have made a point of taking down all the names because truly everyone was wonderful. We greatly enjoyed the mariachi band who serenaded each table at the steak house. They were having a blast singing and playing their guitars! The nightly entertainment was great and was just enough. The hotel environment is beautiful and the grounds and buildings well maintained. We highly recommend this property if you’re looking for a low-key relaxing holiday in a beautiful setting with the best staff on the island.
Best Honeymoon ever
Aug 01, 2021
My husband & I just returned from the Sanctuary, celebrating our honeymoon with a seven night stay. We were blown away by almost everything. From the room, service, staff, food, spa- our expectations were exceeded. The staff went above & beyond to learn our names, provide us with top notch service, & always accommodate every reasonable request. The gym was also the best hotel/resort gym complete with free weights.
Our butler Frank was amazing. He checked in with us daily to make sure we were having a good time, make our dinner reservations, reserve our covid testing etc. He even went out of his way to bring us superglue from outside the resort when my shoe broke. We could not have asked for better personal service. Room service would leave our bed decorated with local flowers and even rose pedals on our last night, with bottles of champagnje each night.
The resort offers so many different food options. We are true foodies & were impressed with the various options each restaurant provided. We did the romantic dinner our our last night & it was so worth the high level of care put into it. Our favorite restaurant experiences were at the Italian- Capriccio, The Wok & Blue Marlin. The buffet Casabella also had different delicious options each breakfast & lunch. Our regular lunch server, Elben, even had a special lunch prepared just for us on our last day that was not part of the buffet menu, it was outstanding.
We do wish that Sanctuary Town opened earlier but that would be our only criticism, if you can even call it that- we did get to try the burger place which was really really good. We recommend the filet at the steakhouse, the carpaccio, gnocchi and the lamb leg at Capriccio and the ceviche and mixed seafood grill at the Blue Marlin. Don’t be afraid to ask for your drinks to be extra strong, many of the servers also have their own special off menu cocktails which were great!
ALL of the staff were so friendly, accommodating, & truly seemed to enjoy their job. Special nod must be given to Oscar, Elben, Kennedy & Cairo who made our honeymoon so special, always remembering us and giving us what felt like extra special treatment. The hosts- Conan & Brianely were friendly faces that welcomed us each morning at the buffet. Must also mention Randy & Yery who were so friendly & helpful. Yery even blessed us with a fun freestyle one morning while Cairo beatboxed!
The entertainment at the resort was just what we wanted- not too loud, but fun & helped us ring in each night with a great mix of different shows. Gasolina, Spicy, Pinky, Mr Chocolaté, Black Diamond, Happy boy, Juan & Keila we’re wonderful.
The pools were beautiful, clean, quiet & the perfect way to spend the day. We also loved the variety of pools, each with a different vibe. We spent time at each one depending on our mood or the time of day. Gasolina and Keila always made sure we had towels and a comfortable place to relax.
The Spa was incredible and wonderful atmosphere. Our massages were excellent and the hydrotherapy experience was something we insist you try.
Our Monarch Villa was beautiful, quiet, well maintained, & the perfect place to spend our honeymoon. We have vowed to come back & visit because it was the best experience and will also highly recommend this resort to all of our friends & family. The staff really do all they can to make your stay special.
Sincerely and with Gratitude,
Mr. & Mrs. Cartier