All inclusive

Azul Beach Resort Riviera Cancun, by Karisma

Riviera Maya 5.0

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Overview

Featuring the renowned Gourmet Inclusive® concept by Karisma, Azul Beach Resort Riviera Cancun brings together spacious facilities with unlimited activities and services. Azul Beach Resort Riviera Cancun is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

435

Rooms

Luxury Suite
640 square feet
  • 1 king bed, or 2 queen beds
  • Garden or pool view
Luxury Suite
640 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Luxury Oceanview Suite
640 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
Luxury Oceanview Suite
640 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Luxury Walk Out Suite
  • 1 king bed, or 2 queen beds
Luxury Walk Out Suite
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Family Suite
625 square feet
  • 1 queen bed, and 2 sofa beds
  • Garden or pool view
Family Suite
625 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace
Additional details

Especially designed for families with a master bedroom with a queen bed and jacuzzi for two.  Frosted glass sliding doors separate this area from the living space where there is a double sofa bed and a single sofa bed.

Junior Suite
640 square feet
  • 1 king bed
  • Garden view
Junior Suite
640 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Swim Up Junior Suite
540 square feet
  • 1 king bed
  • Pool view
Swim Up Junior Suite
540 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Coffee maker
  • Crib (on request)
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Balcony or terrace

Amenities

  • Elevators.

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)

Azulitos Playhouse

Childen under the age of 4 must be accompanied by an adult.

Open from: 9 a.m. to 9 p.m.

4 themed programs

The new children’s programming will be based off of 4 main themes: Sustainability, Gourmet, Beaches and Culture. The sustainability theme will present children with a greenhouse tutorial where they can plant seedlings and watch them grow at home via webcam, a touch pool with small local sea creatures and an eco-scavenger hunt. Gourmet will have varying cooking lessons from baking competitions to pizza and ice cream making. Beach activities consist of sand sculptures, kites, origami and beach bonfire treats with supervision. Lastly Culture will provide children with Spanish music lessons, local pirate history and Carnival inspired masks, costumes and dances.

The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
Mojito Lounge Bar, Lounge
Zavaz Lounge Bar, Lounge
Zavaz Swim Up Bar Bar, Swim-up bar
Cantina Zocalo Bar, Lounge
Zocalo Swim Up Deck Bar, Swim-up bar
Waves Bar & Swim Up Bar, Swim-up bar
Beach Bar Bar, Beach bar

Minimum age restrictions apply, picture ID required.

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Select public areas
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Spoon À la carte International Breakfast, Dinner, Lunch Dress code
Le Chique À la carte Mexican Dinner ($), Dress code, Not included with all-inclusive plan, Reservations required
Tapaz À la carte International Dinner Dress code
Siena À la carte Italian Dinner Dress code
Zavaz Snack bar Caribbean Breakfast, Dinner, Lunch Dress code
Zocalo À la carte Mexican Dinner Dress code
BBQ Grill Snack bar American Breakfast, Lunch
Pizza Dude! Snack bar Pizzaria Lunch
  • Rooms: 435
  • Floors: 4
  • Eco-friendly hotel
  • Fitness centre: on site
  • Fitness classes: on site
  • Salon: on site ($)
  • Sauna steam room: on site
  • Spa treatments: on site
  • Water aerobics
Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37
SM. 12, Bahía Petempich
Puerto Morelos, Quintana Roo, Mexico 77580
(52) 998-872-8450
20 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Unlimited international and domestic drinks

Pools

  • Kids pools: 1
  • Outdoor pools: 4

Water sports

  • Motorized watersports: on site ($)
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Tennis courts: on site

Other activities

  • Daily activities: on site
  • Kayaks, beach volleyball, soccer, shuffleboard
  • Spanish lessons, dance lessons, cooking classes
  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Business centre
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Shopping onsite available ($)
  • Tour desk available ($)

Location

Address
Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37, SM. 12, Bahía Petempich, Puerto Morelos, Quintana Roo, 77580, Mexico
Carretera Cancún-Puerto Morelos Km. 27.5, Mza. 37

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Great Service, BUT ….

Heidi W (Fuquay-Varina, North Carolina) on Jul 24, 2021

We just got back from a 5 day stay and have to say that it was really disappointing. The only good thing that the resort has going for them is the service. We had amazing waitstaff at all the restaurants (Javier, Manuel) and all the bartenders at the swim up bar in the family pool. The landscape was beautiful and well maintained. Now on to the cons. SEAWEED. SEAWEED. SEAWEED. The beach was completely unusable and the smell was AWFUL. The best way to describe the stench was that it smelled like sewage. The smell emanated around the entire resort. There was no escaping it. We got no warning or advance notice that the beach was unusable and this was completely unacceptable for a resort that claims to be a “beach” resort. As an all-inclusive resort, we planned on being able to do all the activities that they advertise, but could hardly do anything. Why pay for more outings that take you to a secluded beach when you should have access to one at the resort. Pools - the pools were very run down and dirty, especially around the pool edges. Tile was cracked, dirty and chipped, giving off a very run down look/feel. My son stepped on a piece of glass in the kids pool area. Not sure how glass ended up near the pool area, but that was not something we expected. Room - We were in building 3 and it was a bit run down. The jacuzzi tub was dirty, rusty and run down. Not something we use anyways, but just completely takes away from the room even more when it looks disgusting. Almost everything that was metal was rusting. Shower was actually nice, may have been updated. We thought our safe was broken, but turns out you just need a lock and key when you check in. No big deal, but as a “luxury” resort, you should ask or give one to all guests at checkin. Our refrigerator barely kept our drinks cool at the highest setting. Two different people came to look at it and said it works fine. You couldn’t enjoy the balcony because of the awful smell of the seaweed. One night there was a wedding/reception right outside our room with lights flashing/music pumping late into the night (we have two small children, so sleep was not easy that night). Food - Absolutely, positively cannot be classified as “gourmet.” We were assured that being vegetarians would be no problem and there would be plenty of options. Our choices were basically vegetables slathered in oil with some seasonings thrown on top. Only two options for lunch, both of which are buffets. Again, there is absolutely nothing gourmet about a buffet. The pizza wasn’t even homemade. Just frozen with some various toppings on them. Included wine selection was minimal and everything else was an up charge. Had we known the food options before booking, we would never have chose this all inclusive. Don’t waste your money or time. Maybe they’re still trying to recover from COVID, but it’s not worth the price. I’m glad we didn’t pay the extra $$$ to go to their Nickelodeon resort, as that would have been even more of a disappointment.

TripAdvisor users rated this property 5 out of 5

Beautiful Resort to Relax

augie4727 on Jul 24, 2021

Took our yearly family vacation and booked Azul Beach Resort this year. Unfortunately the beach was unusable due to the seaweed, but still had a great time at the resort. All staff very welcoming and friendly, Excellent service by Jose, Josue, and Diego at the family Pool bar, these 3 guys are amazing, very friendly and hard working all day long trying to please everyone in the pool always with a smile making sure every one is taken care of with the drinks. Another staff member that made us enjoy the Resort was Jorge doing fun activities in the Pool. Jorge is very friendly always with a smile and having everyone having fun with the activities he has in the Pool, Jorge was everyone’s friend at the end of the day. Thank you José, Josue, Diego, and Jorge for helping us enjoy our vacation. I hope this Resort hires more people like these 4 amazing guys. Definitely going back to this Resort but in a better season where we can enjoy the beach too.

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