Azul Beach Resort Riviera Cancun, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

14505 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Honeymoon ( long awaited)

jameshD4996EZ on Jun 24, 2022

This was a fantastic hotel, nothing was to much trouble for the staff. Reception On entering the hotels reception area was clean, nice and bright with access to the hotel shop, mojito lounge, entertainment area and one of the restaurants. The Bell Boys took care of our luggage whilst we checked in which was done in a prompt and welcoming manner, we were also offered a glass of champagne and some canapés. We were then escorted to the room we were staying in , all in all the reception/ welcome staff were fantastic. My only slight grumble is they have quite a heavy aromatic air in the reception, for me it was o bit OTT but that's me being fussy. The room was very clean and well presented, we stayed in room 3134 and Mariana our cleaner did an excellent job, I believe she must have been in 2 -3 times a day. We often found the towels on the bed in a model of different animals which was an extremely nice touch. The fridge was well stocked and the shower was lovely. The bed was huge and very comfortable. My only grumbles are the floor outside is a hard floor so when the room service trolley comes down the corridor you can hear it!, the couch in the room wasn't the comfiest and the jacuzzi in the room sounded like I was doing DIY with a black and decker lol. The pool areas were clean and well maintained and the bar staff were excellent. The main drinks waiter we had around the pool was Evelio and he was friendly and prompt. The pool bar was well stocked and well tended. One suggestion might be to put parasols between each pair of sunbeds as there was only a very limited number and if you didn't get one you didn't get any shade at all and it was very hot. We dined in most of the restaurants during our stay. The main restraunt is Spoon, they have a good variety of meals and did quite a few different cuisines on separate nights. The one that tickled me though was on Indian night there was a good choice of curry's but no rice or chips! You could have mashed potatoes with bacon mixed in though lol ??. There was a little pizza restaurant near the pool called pizza pizza. The food there was extremely tasty and great for a midday nosebag. We dined at the Italian restaurant and that was a very enjoyable meal , I had the beef tenderloin done rare, it was absolutely delicious. We also ate at the carribean restaurant all though we preferred eating there at dinner time as opposed to the evening. I recommend the burgers they were extremely tasty. There was a lot of seaweed on the beach due to the nets being bust, they had tractors clearing them but it was a losing battle until the net get fixed. Overall an extremely nice hotel, very friendly and attentive staff and a superb holiday.

TripAdvisor users rated this property 2 out of 5


Jacyou on Jun 23, 2022

We are here at present with to days left so disappointed,the rooms are dated and in desperate need of a makeover.the gardens are well kept and all outside areas are in the spoon restaurant is rarely hot and each night it is pretty much the same food but mixed up! The tables are all wonky and there is a mishmash of chairs,when it rains the ceiling leaks also in the ladies toilets! The staff are friendly but there is a lot of lost in translation! There are the usual culprits who get up the crack of dawn to reserve sun beds,in fact as of yet we haven’t sat at the adults only pool as by 8am they are all reserved!in fact several mornings people have been sitting out there at 5.45am!! The beach is non-existent as it is covered in seaweed and even if you could get over it the sea is also full! Nobody could possibly swim in it,also the smell of the seaweed is absolutely disgusting!! We traveled down to El Dorado Maroma 30 mins away and the beach is truly stunning and the sea is so clear it is a beautiful hotel strange because it is also a karrisma hotel! We have stayed in many different hotels in Mexico but this was by far the most disappointing holiday we have ever had!

TripAdvisor users rated this property 5 out of 5

Great Place to Recharge!

CarryBagMan on Jun 23, 2022

Location. Located on the Riviera Maya, just be mindful that the hotel is a way out from Cancun, so if you are thinking of evening trips ‘downtown’ then its a taxi ride of $50 for you! If you are content to stay on the complex, then the place is ideal. Hotel. The hotel is big, made up of a number of blocks. We were in room 2124 (12-24 June) which has it’s own swim up pool to your room which is worth the extra by a mile, and you can simply swim up to the bar, or let the superb staff, bring drinks over to you. The pool and terrace is a picturesque place to be, though we’ve got to say, the adults area isn’t necessarily as quiet as you might expect; there are plenty of enthusiastic adults using the pool bar most of the day! Must say the place is kept meticulously clean and tidy, there are people cleaning and sweeping everywhere, and standards are clearly very high and adhered to, though I did smile after watching the pool cleaner spend an age ‘vacuuming’ the bottom of the pool only for a man with a leaf blower blow lots of bits from the terrace straight back in ten minutes later. Hope the pool man didn’t see it! Food. We found it really good. Spoons is the general restaurant, and there’s plenty on offer for breakfast, lunch and dinner, and it’s good food. Javier dealt with us in Spoons quite often and he and his team were really polite and helpful. There are four speciality restaurants, Siena (Italian), Zocato (Mexican), Tapaz (Spanish) and Zavaz (Caribbean). All really good and worth getting booked into on arrival, and we had no issues with doing this, and I’d recommend you try them all. There is also Le Chic, which is at extra charge; we didn’t get chance to do this one though I am told it is excellent. Rooms. Really well appointed, and again, kept spotlessly clean by our maid, Lesvia, who simply couldn’t do enough for us and was so lovely tho deal with. Managers - she really is a shining star in your team guys!!! Entertainments / things to do! Lots on offer. For fitness fanatics, the gym is fine for a good workout and if you are brave enough to do 10am Bootcamp (I did…really) then Luis will certainly put you through your paces. Don’t be afraid top use the Spa either. We got booked in for a couples deep tissue 80 minute massage. Worth every penny. Night time variety shows are on offer, made up of tribute acts, and these were good quality. The Best Bits. The general layout of the place. The terraces are really welcoming. The food. We can’t fault any of it. The spa. The staff…all really great honestly. Bring some tip money with you because these guys deserve it. Everyone was great, but these guys really stood out for us… Lesvia - rooms. Jorge / Nancy / Blanca - pool service. Javier - waiter. Julio / Nicky - TUI reps. Luis - PT. Spa staff. Bits to Work On. Pool at Waves Bar needs to close a bit earlier! Swimming pools and booze do not mix well guys! Not much else in all honesty. Would we come back? Without a doubt

TripAdvisor users rated this property 1 out of 5

Change your booking immediately to a different hotel

bbghbgdt (Hampshire, United Kingdom) on Jun 23, 2022

This hotel is an absolute disgrace. It definitely should not mention the word Beach in its name as it does not have a useable beach. Seaweed has been building up for 2 years with the hotel unable to clear it because the property is now sandwiched between two other hotels. They do not let the Azul Beach clear their seaweed so you are left with more seaweed than you could imagine decomposing the entire way along the beach. It absolutely stinks, it will turn your stomach every time you step outside. Food is cold in main buffet. Service is good Definitely do not come here unless you have been given a very large discount. Hotel is officially a 4star as well not the 5 advertised in the UK. Would never return and would actively put people off coming here, if you have already booked speak with your tour operator about cancelling and moving to a different resort. Once your here trust me you are stuck here.

TripAdvisor users rated this property 4 out of 5

Great hotel. A few improvements could be made.

RuthJ0584 (Grangemouth, United Kingdom) on Jun 22, 2022

We visited this hotel for a wedding and two week holiday. The hotel itself is immaculate, there’s staff constantly cleaning or repairing things where needed. Rooms The rooms are a great size. We had two rooms, one had a King size bed (much bigger than a UK king size) and a sofa bed. The other had two queen sized beds in it. Both rooms were very spacious. We were located in block 3 on the ground floor (3131 & 3136). Staying on the ground floor is always a fear of mine for bugs but I only seen 2 cockroaches and one tiny lizard which were all outside the room. I can’t write this review without mentioning our maid Marina. She is honestly one of the best workers we came across. So bubbly and friendly. Nothing was a hassle for her. Our room was always immaculate when she had been in. An absolute credit to the hotel. She made my 2 year olds day every day when he seen her. (He’s still asking for her now) Pools The pools are cleaned daily and surrounding areas are all very clean. We had no bother getting sunbeds and often there were beds free all day. Restaurants Spoons is fine for what it is. We always found something in there. Wasn’t fine dining but certainly wasn’t the worst. They do take forever to replenish food when it runs out tho. Italian is amazing. The service and food were great. Mexican is great food. We never had a bad meal here but the service could be a bit slow. Caribbean, food was superb but service was so slow (didn’t put us off going multiple times). Got a tomahawk in here for a cost of $75 Tapaz, again good food and service was good too Restaurant bookings were a bit of a pain, it seems they only have early or late slots but no in between. Suspicion that they keep these slots for members as the restaurants never seem overly full. Room service was good and stuff arrived hot. Entertainment There was a few things happening during the day but I never took part in any of these. The kids club is mainly aimed at 4-12 year old. A parent has to stay for younger than 4. Night time entertainment could be so much better. This is advertised as a family hotel but very little for kids to do. Mini disco only happens once a week. The entertainment area is next to a large set of open steps. Not ideal but that’s where it is. Bars The bars are all well stocked, you can ask for premium brands and you get them as part of the all inclusive. All bar staff except a couple that I came across were polite and couldn’t do enough for you. The wedding we were there for was a brilliant day. Everything went to plan and the roof top area was amazing with great views. The spa before the wedding and the staff helping were all great. The fresh bouquets were stunning. All in all we loved our holiday. Would I return to this resort? Probably not, certainly not as a family. The one major thing that would put me off returning is the location. It literally is in the middle of nowhere. We like to go for walks on holiday but this isn’t possible here. You can walk the beach but can’t get very far with the seaweed problem. A taxi into Cancun costs $50 each way. Tip: if you are booked here, take lots of suncreams, snacks and inflatables for the pool. The shops on the resort are ridiculously expensive and no shops close by.

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