TripAdvisor Traveler Rating

My wife and I recently had the pleasure of staying at the Azul Beach Resort Riviera Cancun and was blown away by the exceptional service provided by Butler Dorian. From the moment I arrived, Dorian went above and beyond to ensure that my stay was comfortable and memorable. Their attention to detail, friendly demeanor and willingness to accommodate my requests made me feel truly pampered. I was impressed by Dorian's knowledge of the resort and their ability to anticipate my needs. Whether it was suggesting the best restaurants or arranging for a private tour, Dorian was always on hand to make my experience seamless and enjoyable. I highly recommend the Azul Beach Resort Riviera Cancun to anyone looking for luxury and outstanding service. Butler Dorian truly made our stay unforgettable and I can't wait to return to this amazing resort.

Azul is a amazing resort, the layout and ambience is beautiful. The restaurants each have their own unique style, and the food is absolutely delicious. All of that aside though, the greatest asset to this resort is the staff. Especially the ones working the waves adult pool. They take their jobs very seriously and are very friendly and professional. So I want to give a special shout out to the few staff members that made me and my girlfriends trip extra special and memorable. Moriano, Betina, Raul, Fernado and Erik, you guys are amazing. Have beautiful personalities and you really make the resort feel like a home. We will defiantly be back. So a special thank you from Zach and Gaby, and we look forward to seeing you all again in 2024. Keep up the great work!

Just returned from this amazing resort. This place was just perfect from start to finish. Jan 6th - 21st 2023 We was greeted upon arrival with drinks which was a nice touch. Check in and out was fast and efficient. Had a choice of room (we chose block 3 4307 opposite Starbucks 4th floor) bottle of champagne in room on arrival) This place is exceptional from all services and hospitality, just perfect. There is nothing that is too much trouble. You download the hotel app from your room card (QR code) you can reserve restaurants, top up mini bar, room service, in fact everything you would like. They respond quickly and if ordering room service, they give you a time when it will arrive. Never had an issue and always on time, if not sooner. From the room cleaning, seaweed workers, entertainment team, it's faultless. Everyone has their own story to tell and who stood out for them the most, ours was Alma who worked in the Mexican drinks bar, just truly an amazing and funny woman. She is a credit this this hotel. Also Gio (aka Bruno Mars) in entertainment. Whatever he is doing the smile says it all. Loves his job and only wants to make your stay perfect, you don't have to join in what they have to offer but it's a choice you have. Constantly cleaning and upgrading parts of the hotel which was no trouble whatsoever, We was having a late dinner in Spoons (buffet) and there was a woman wiping every sun lounger down at 8pm. The hotel arranged to surprise my fiancée for her birthday which they did without any problem. Yadi who arranged our booking to the Italian, only one we had to reserve for was brilliant. Met some lovely people during our stay (The Canadians are such lovely people) Would definitely return. Ok so let's now get the idiotic comments out of the way * The wait- never once experienced this. . * Food issues - Based on one bad statement comment that only 1 person stated, they are serving hundreds of people a day but only one person.. Ummmm go figure. *Cold Food - it's fully air conditioned, heat your food up with the microwave provided in Spoons, if it was too hot in the restaurant, you would complain more. *The service - REALLY.... Watched a woman tell a waiter to get her a drink of water which was two feet away from her, on her side of the counter. The barman was 15- 20 ft away from the water. Utter laziness. The Beech / seaweed - This is nothing to do with the resort AT ALL. Yes it's eroded but it's all down to us humans and global warming. *The smell - again it's the seaweed that comes into shore during the night, but they are hard at work come daylight. Tip - Judge for yourself please. Truly an amazing resort.

We had a large group and it was a great time. Highlights: room location and cleanliness, restaurant food, Bettyna at the Wave bar, the spa, resort landscaping and pools. Room for improvement: quick food options, coffee bar, wait times for food at zavas.

Amazing trip. Service and food were perfect. Room was clean spacious always well stocked. Our butlers Karen and Dorian along with the premium pool butler Miguel made our trip exceed our expectations. Erosion on the beach the only negative. Resort is working hard to make it as best as possible.