Azul Beach Resort Riviera Cancun, by Karisma reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

14657 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family birthday stay

Wrokku on Nov 22, 2022

Amazing stay, celebrating my daughters birthday, can’t speak enough of the attention to detail, wow moments and overall experience. Room was full of wonderful details, much more than was asked for, Pool butlers remembered every preference even when not told directly, amazing food & service at restaurants , entertainment team was so accommodating , pools were pristine, perfect Margaritas every time, and a great job at check in / out … Can’t wait to come back !! Thank you !!

TripAdvisor users rated this property 4 out of 5

Lovely Stay But.....

Michaela333_57 (Bicester, United Kingdom) on Nov 21, 2022

Had a lovely 12 days. But would not go back. Hotel grounds are lovely and well kept. Staff are friendly and helpful. The beach is small only went in for a dip once. There was no sea grass until we had a storm towards the end of our holiday but not to much. Pools areas can be very noisy especially when you can hear music from other pool areas. We done a couple of trips these were long days. Especially if you are last dropped off. The Hotel is having a lick of paint. But it's the fixtures and fittings and furniture what need replacing getting a bit old a tired. Food was OK, was luke warm most of the time. The only reason We wouldn't go back is the the hotel is out of the way and I prefer a more Modern hotel.

TripAdvisor users rated this property 5 out of 5

The Perfect Wedding

136purvip on Nov 21, 2022

We hosted our wedding at Azul this past weekend and the resort and it's people exceeded our expectations in every department. Where do I begin!? -The wedding coordination was flawless and effortless on our end. Asley and Itza were our main points of contact, and we had been planning this wedding with Asley for over a year. Them and their team were calm, organized and available at all times throughout the day within our site! -The rooms were very comfortable and room service is awesome -We were not only upgraded to the honeymoon sweet upon arrive, but our cocktail hour location was upgraded and they added final touches such as umbrellas for shade. -The staff there is what makes the whole experience so special. Thank you Bettyna, Miguel, Pedro, Mateo, Asley, Itza, Raphael, Manuel, Brenda, Angel, Alijandro, Lara - I can think of atleast 3 more people that made an impression on us but I can't spell the name! We would live this whole moment over again. Our hearts are so full and they ache so much at the same time for this beautiful week that we shared with family, friends and staff of Azul.

TripAdvisor users rated this property 5 out of 5

Absolutely brilliant

jot100 on Nov 20, 2022

We returned to Azul beach in November 2022 having first holidayed here in 2014 and loved it. Not much has changed since our last visit which was a relief! The rooms are amazing, really spacious and huge comfortable beds The restaurants are all great. It is disappointing that not all the restaurants are open for lunch and dinner each day, but understandable given how quiet it is still. Le Chique - what can I say. Absolutely phenomenal experience. Expensive but worth every single dollar. The staff are all super friendly and will go out of their way to do anything they can for you. Special thanks to Bettyna who is the best thing about waves bar and always makes sure everyone is having a good time and has a drink in their hand. All in all another fantastic stay and hopefully we will return again soon

TripAdvisor users rated this property 1 out of 5

Nightmare to work with & communication is very poor

Serena H on Nov 18, 2022

I booked my first family holiday for my husband and 4 month old to go to the Azul Resort in Apr/20. Due to the pandemic, we were unable to make it as planned since we went into lockdown. I was unable to put the deposit we paid through insurance since a flex pass credit was available. We paid extra to keep the deposit we'd paid for the hotel but a year later, were still not able to travel because of covid. I paid for a second flex pass and was told I'd have up to 18 months to use it. Earlier this year, we rebooked the trip to November of 2022. At the time, I asked what would happen if we couldn't make that for any reason and was told that as long as I contacted them 30+ days in advance, there was no penalty and we could still keep the flex pass. We were unable to go and cancelled the reservation in September. I contacted them today to use it for a few days in January and was told now that it "expired a long time ago" even though it was supposed to be valid for another 5 months. I tried to escalate this to management and the sales rep on the phone refused to put me through. Working with this hotel chain has been an absolute nightmare. Because of the credit, our hands were tied and we couldn't put this through insurance as we would have wanted to and now 2.5 years later, after buying not only one but two flex passes to keep the deposit paid, we are still losing it because the communication with them has been so poor. The hotel doesn't want to put anything in writing and then they renege on information that was provided over the phone. I will NEVER book at this hotel chain again and I would strongly recommend that anyone considering it, reconsiders.

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