I was looking forward to sitting in a beach cabana and looking out over the beautiful ocean. Instead I was greeted to 4 foot high mounds of seaweed that extended across the entire beach front of the resort. Not only could you not access the ocean and it was a murky brown, but the seaweed smelled so grotesque we were gagging if we were too close to the beach or there was a breeze. Even by the pool you could smell this awful stench. I was heartbroken that I cold not enjoy the one thing I was truly looking forward to. We had to sit by the pool the entire trip and we could to enjoy the ocean. I was sad for my boys because I told them all about the clear blue water and the white sandy beach. They could not even sit on the beach. Just a waste of money and time especially when you look down the beach and other resorts have done things to keep their beaches free of the seaweed. I would never go back because of the lack of effort to make it the best resort for their guests!
Aug 01, 2021
Me and my girlfriend spend 5 five at sensatori and it was hilarious!! Delicious drinks, delicious food and We loved all the sports activities and entertainment with George, Luis, gio, Lalo, Omar & daniel.. they’re so fun and lovely people. Thanks so much for everything, we will come back soon
The amazing customer service saved this review
Jul 31, 2021
The customer service at this hotel is unmatched! This hotel is lucky to have an employee like Gio! He was amazing, kind, friendly, and funny. My fiancé and I really enjoyed all the activities Gio hosted. Other notable employees were Daniel, Jorge, Lalo, Lupita, Miguel, Ciro, Leonardo and so many more. The customer service here was so great. Everyone was very kind and friendly and so hard working when it was obvious they were understaffed.
However, the food was seriously lacking. The resort says it’s “gourmet” but most of dishes we had were poorly executed. They sounded good on the menu but just didn’t taste like anything. We stayed here for 8 nights so we had a lot of time to try everything. The breakfast at Zavaz was really good but then after 2 days it was closed and we had to eat at Spoon. I can only describe Spoon as a petridish. It felt very gross to eat there and sometimes our plates/cups were dirty. The employees tried really hard to make the experience pleasant but the food just wasn’t good.
Leonardo left our room immaculate every single day so like I said, the service was just so good!
Jorge’s HIIT aquaboard class was really fun!
In July, because of the seaweed problem there’s no beach but the pools were enjoyable.
Jul 31, 2021
We had a great time & the service was amazing! The food was good . And the entertainment was excellent! Blanca, Lucia, Zavaia kept the drinks coming they were amazing at the pool swim up bar! Everyone was friendly. We would definitely go back.
Cancel your Reservation now. Put your $1500.00 towards a real resort stay.
Jul 31, 2021
Warning, Guests cannot use the Beach. No walking, swimming or water activities. We purchased the Concierge package which includes beach amenities(wasted money). Management says they will not be addressing the beach or cleanup. Please , if you booked this resort.... Call Now and Cance! We are still here at the resort and The Azul has some how blocked us from sending reviews to Trip Advisor. My sister is in Chicago sending this review today. Others Resorts in our zone have beauitful beaches full of happy guests. Also , FYI. The resort is too far from the central downtown area where all the excitment and family adventures are. It cost about $278 dollars for 5 people in a cab to get to the excitement.