All inclusive

Dreams Riviera Cancun Resort & Spa

Riviera Maya 5.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

Dreams Riviera Cancun is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. The world’s second largest barrier reef lays just offshore from this AAA Four Diamond resort with underground rivers and caves, perfect for a day of scuba diving. Enjoy complimentary green fees at a championship golf course nearby and explore the region’s mysterious Mayan past at developed sites and unexcavated ruins.

Other Fees: 1.35 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

486

Rooms

Premium Deluxe Tropical and Garden View
  • 1 king bed, or 2 double beds
  • Garden and tropical views
Premium Deluxe Tropical and Garden View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Premium Deluxe Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
Premium Deluxe Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Premium Deluxe with Plunge Pool
  • 1 king bed, or 2 double beds
  • Garden or Pool View
Premium Deluxe with Plunge Pool
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace

Preferred Club Ocean View
  • 1 king bed, or 2 double beds
  • Ocean view
Preferred Club Ocean View
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace
Additional details

All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Exclusive spa privileges
• Complimentary access to hydrotherapy circuit at the Dreams Spa by Pevonia® (one day per stay)
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)

Preferred Club Ocean View and Pool Front
560 square feet
  • 1 king bed, or 2 double beds
  • Ocean view
Preferred Club Ocean View and Pool Front
560 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Concierge service
  • Crib (on request)
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Rollaway bed (on request)
  • Safe
  • Slippers
  • TV
  • Twice daily housekeeping
  • Balcony or terrace
Additional details

All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Exclusive spa privileges
• Complimentary access to hydrotherapy circuit at the Dreams Spa by Pevonia® (one day per stay)
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Playground
  • Ocean trampoline
  • Game room
  • Video games

Kid's Explorer Club

 

  • Weekly camp out on the beach or at the club
  • Movies under the stars
  • Sand castle contests
  • Story telling
  • Treasure hunts
  • Arts and crafts

 

The age range below will determine the quantity of children during booking.
  • Children ages: 3 to 12
Type Amenities
The Rendez-vous Bar, Lobby bar
Sugar reef Bar, Pool bar
Manatees Bar, Swim-up bar
Barracuda Bar, Beach bar
Revive Juice Bar Bar
Desires Nightclub
Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room
Type of restaurant Type of cuisine Open for Additional Information
Portofino À la carte Italian Dinner
Bordeaux À la carte French Dinner
Himitsu À la carte Asian Dinner
El Patio À la carte Mexican Dinner
Oceana À la carte Seafood Dinner
Seaside Grill À la carte Grill/steak house Dinner
Barefoot Grill À la carte Grill/steak house Lunch
World Café Buffet International Breakfast, Dinner, Lunch
Coco Café Café Coffee and Pastries Snacks
  • Rooms: 486
  • Fitness centre: on site
  • Fitness classes: on site
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics
Carretera Chetumal
Puerto Juarez
Riviera Maya, Mexico 77580
998-872-9200
28 km from CUN
  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations not required, dress code in effect)
    • Unlimited international and domestic drinks

Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.

  • Pets allowed available ($)

AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.

Pools

  • Jetted pools: 2
  • Outdoor pools: 4

Water sports

  • Non-motorized watersports: on site ($)
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Bicycles: on site
  • Hiking: on site

Other activities

  • Arts and crafts: on site
  • Daily activities: on site
  • Games room: on site
  • Ocean trampoline
  • Bocce ball
  • Cocktail lessons
  • Euro-bungee
  • Business centre available ($)
  • Concierge
  • Giftshop available ($)
  • Meeting facilities available ($)
  • Tour desk
  • News stand available ($)

Location

Address
Carretera Chetumal, Puerto Juarez, Riviera Maya, 77580, Mexico
28 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

BED BUGS

V4913ROemilyv on Sep 18, 2021

My boyfriend, myself and our 2.5 year old daughter stayed in a preferred club with plunge pool room in 2149 the full week before Labor Day. My daughter (slept in her own double bed) kept waking up with red bites and I also did a couple times. I decided to write it off as mosquito or ant bites because I could not believe myself it would be otherwise. The second to last day she got a bite on her face so I decided that night I would check for bed bugs (since they come out at night from what I read). When she was asleep I checked her sheets and underneath and saw tiny black specks. The sheets were freshly changed and she had gotten out of the pool before. I put her into our bed (which I never thought to check in my horror and hindsight) to sleep. The next morning I pushed the sheets back to get a better look at the mattress and saw more tiny specks in the crevices. Upon checkout, I was told she could see the med doctor to get her bites checked. At this point we were just getting our things ready to go to the airport shuttle. They never came to get our luggage when requested and then we were met but the concierge again to get checked out to which I said I’m not missing my flight and left. I followed up by sending the hotel pictures and they claim they checked it out. They saw no bugs and continued denying. I got in contact with the overall resort manager and he was less than helpful. They would not reimburse us for any annoyance of having to wash and ruin all our clothes to kill and potential travelers, our daughters discomfort for the bites, Nor our disgustment at having slept with bugs all week. I’ve read multiple other reviews stating the same thing happened to them in the same building and nothing was done.

TripAdvisor users rated this property 5 out of 5

Great trip and amazing service!

karengE7310AC (United States) on Sep 15, 2021

We came to Dreams on a rescheduled couple trip due to the pandemic and I can’t say enough good things about our stay. Marco, our concierge was friendly, attentive and ensured we had everything we needed. Ernesto and Daniel at the pool never let us down and always made sure our Bali bed was stocked with towels and comfortable. Yolanda and Carmen helped us relax with an amazing couples massage and the finale with Ezequiel at El Patio Restaurant on our last night was a great experience. He made it so special for us and we look forward to coming back and spending more time with the staff at Dreams. Thank you EVERYONE! It is a well oiled machine, clean and fun!

See More

Vacation Offers

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.