Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
Dreams Riviera Cancun is surrounded by glistening pools, lush tropical gardens and a palm-studded beach. The world’s second largest barrier reef lays just offshore from this AAA Four Diamond resort with underground rivers and caves, perfect for a day of scuba diving. Enjoy complimentary green fees at a championship golf course nearby and explore the region’s mysterious Mayan past at developed sites and unexcavated ruins.
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
486
Inclusions
- Daily activities
- Round-trip airport transfers
- Unlimited-Luxury®
- Gratuities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden and tropical views
- 1 king bed, or 2 double beds
- Garden and tropical views
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
- 1 king bed, or 2 double beds
- Garden or Pool View
- 1 king bed, or 2 double beds
- Garden or Pool View
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- Outdoor plunge pool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
- 1 king bed, or 2 double beds
- Ocean view
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Connecting rooms available (subject to availability)
- Jetted tub
- Smoke-free
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Exclusive spa privileges
• Complimentary access to hydrotherapy circuit at the Dreams Spa by Pevonia® (one day per stay)
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)
- 1 king bed, or 2 double beds
- Ocean view
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Smoke-free
- Outdoor whirlpool
- 24 hour room service
- A/C
- Bathrobes
- Coffee maker
- Concierge service
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Rollaway bed (on request)
- Safe
- Slippers
- TV
- Twice daily housekeeping
- Balcony or terrace
All Preferred Club suites offer the following additional amenities and services:
• Personalized check-in and check-out
• Special concierge service
• Preferred status and amenities
• Preferred Club suites in premium locations
• Upgraded mini-bar
• Upgraded bath amenities
• Pillow menu
• Complimentary newspaper in-suite every day (English or Spanish)
• Private Preferred Club Lounge
• Daily continental breakfast service
• Afternoon hot and cold hors d’oeuvres
• Exquisite desserts and fine liquors
• Complimentary computer access
• Exclusive dining privileges
• Daily à la carte breakfast in Seaside Grill restaurant
• Exclusive spa privileges
• Complimentary access to hydrotherapy circuit at the Dreams Spa by Pevonia® (one day per stay)
• Private Preferred Club beach area
• Beachside waiter service
• Bali beds available (additional costs apply)
Amenities
Accessibility
- Elevators.
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Playground
- Ocean trampoline
- Game room
- Video games
Kid's Explorer Club
- Weekly camp out on the beach or at the club
- Movies under the stars
- Sand castle contests
- Story telling
- Treasure hunts
- Arts and crafts
Age ranges
- Children ages: 3 to 12
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| The Rendez-vous | Bar, Lobby bar | |
| Sugar reef | Bar, Pool bar | |
| Manatees | Bar, Swim-up bar | |
| Barracuda | Bar, Beach bar | |
| Revive Juice Bar | Bar | |
| Desires | Nightclub |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Portofino | À la carte | Italian | Dinner | |
| Bordeaux | À la carte | French | Dinner | |
| Himitsu | À la carte | Asian | Dinner | |
| El Patio | À la carte | Mexican | Dinner | |
| Oceana | À la carte | Seafood | Dinner | |
| Seaside Grill | À la carte | Grill/steak house | Dinner | |
| Barefoot Grill | À la carte | Grill/steak house | Lunch | |
| World Café | Buffet | International | Breakfast, Dinner, Lunch | |
| Coco Café | Café | Coffee and Pastries | Snacks |
Facilities
- Rooms: 486
Health and wellness
- Fitness centre: on site
- Fitness classes: on site
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
Location
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations not required, dress code in effect)
- Unlimited international and domestic drinks
Sip, Savor and See Promotion
Guests can Sip, Savor and See at nearby participating resorts from 6 p.m. to 1 a.m. every evening. Reservations must be made through the Resort concierge in advance. Restrictions apply. Visit www.amresorts.com/sip-savor-see for details.
Pets
- Pets allowed available ($)
AMResorts® will now be welcoming small dogs (22lbs. / 10 kg or less) at all Zoëtry® Wellness & Spa Resorts, Secrets®, Breathless®, Dreams® and Now® Resorts & Spas. Please contact WestJet Vacations for details, restrictions and additional fees 1-877-737-7001.
Pools and recreation
Pools
- Jetted pools: 2
- Outdoor pools: 4
Water sports
- Non-motorized watersports: on site ($)
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Bicycles: on site
- Hiking: on site
Other activities
- Arts and crafts: on site
- Daily activities: on site
- Games room: on site
- Ocean trampoline
- Bocce ball
- Cocktail lessons
- Euro-bungee
Shops and services
- Business centre available ($)
- Concierge
- Giftshop available ($)
- Meeting facilities available ($)
- Tour desk
- News stand available ($)
Pool
Pool
El Patio
Portofino
Coco Cafe
Himitsu Restaurant
Bordeaux
RendezVous Bar
Desires Music Lounge
Spa
Spa
Kids Club
Bridal Suite
Location
Reviews
BED BUGS
V4913ROemilyv on Sep 18, 2021
My boyfriend, myself and our 2.5 year old daughter stayed in a preferred club with plunge pool room in 2149 the full week before Labor Day. My daughter (slept in her own double bed) kept waking up with red bites and I also did a couple times. I decided to write it off as mosquito or ant bites because I could not believe myself it would be otherwise. The second to last day she got a bite on her face so I decided that night I would check for bed bugs (since they come out at night from what I read). When she was asleep I checked her sheets and underneath and saw tiny black specks. The sheets were freshly changed and she had gotten out of the pool before. I put her into our bed (which I never thought to check in my horror and hindsight) to sleep. The next morning I pushed the sheets back to get a better look at the mattress and saw more tiny specks in the crevices. Upon checkout, I was told she could see the med doctor to get her bites checked. At this point we were just getting our things ready to go to the airport shuttle. They never came to get our luggage when requested and then we were met but the concierge again to get checked out to which I said I’m not missing my flight and left. I followed up by sending the hotel pictures and they claim they checked it out. They saw no bugs and continued denying. I got in contact with the overall resort manager and he was less than helpful. They would not reimburse us for any annoyance of having to wash and ruin all our clothes to kill and potential travelers, our daughters discomfort for the bites, Nor our disgustment at having slept with bugs all week. I’ve read multiple other reviews stating the same thing happened to them in the same building and nothing was done.
Great trip and amazing service!
karengE7310AC (United States) on Sep 15, 2021
We came to Dreams on a rescheduled couple trip due to the pandemic and I can’t say enough good things about our stay. Marco, our concierge was friendly, attentive and ensured we had everything we needed. Ernesto and Daniel at the pool never let us down and always made sure our Bali bed was stocked with towels and comfortable. Yolanda and Carmen helped us relax with an amazing couples massage and the finale with Ezequiel at El Patio Restaurant on our last night was a great experience. He made it so special for us and we look forward to coming back and spending more time with the staff at Dreams. Thank you EVERYONE! It is a well oiled machine, clean and fun!
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
