Dreams Riviera Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11650 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5


Guttedtraveller on Sep 30, 2023

Please do not book this hotel. Food was awful, world buffet was Asian based food only, and no drinks available, had to ask for them and didn’t deliver. Rooms were dated and service was awful being shouted at by the staff for using my toilet when they wanted to clean! ‘All inclusive’ isn’t true and a strict dress code

TripAdvisor users rated this property 5 out of 5

Been before, would go again

Alan W (Cancun, Mexico) on Sep 30, 2023

Stayed here 6 years ago. Hasn't changed much. Still a nice hotel. Don't know if the buffet and Coco cafe are still the same quality. Excellent staff everywhere. Fine dining restaurants and Seaside Grill are good. Seaside Grill as a breakfast option on Preferred is good.

TripAdvisor users rated this property 5 out of 5

Amazing staff and service!

mc1003 (Cleveland, Ohio) on Sep 29, 2023

Just returned from another quick trip at Dreams Riviera Cancun for a destination wedding and had incredible time with friends and family. The property is beautiful and well maintained. Great drinks, food and entertainment for all ages. Special thanks to assistant manager Hector Perez and entire staff including bars manager Orlando Gomez, chief concierge Jerry, Santiago and Gerson at the beach bar, Enrique and Rosalino at lobby bar, Sheila at Coco Cafe, restaurant manager Rider and Teofil at Portofino, chef Adrian, Palomeo and Antonio (Himitsu) and entire staff at the wedding!!! We all had an unforgettable time and can’t wait to be back!

TripAdvisor users rated this property 5 out of 5


haleighbrownnn on Sep 29, 2023

We came for a wedding and it was a fabulous time! Staff were so nice. It was very clean and easy to get around. Bars were incredible. Beach and pool were way beyond my expectation. We will be recommending to friends and family !

TripAdvisor users rated this property 5 out of 5

Amazing Service for our Honeymoon

Chance P on Sep 29, 2023

My wife and I enjoyed our honeymoon at Dreams Riviera Cancun! The staff was very accommodating; if there was ever a slight bump in the stay, they made sure to go above and beyond to remedy the situation. Octavio in the preferred lounge served amazing drinks! We also enjoyed learning how to salsa and merengue with Gustavo at the pool. Now, I have a few moves to bring back home. Overall, the stay has been amazing! If we had one minor critic, it would be the lack of nightlife entertainment options.

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