Dreams Riviera Cancun Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

12059 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Wonderful Staff

sandramarsters (Ottawa, Canada) on Feb 24, 2024

Wonderful staff in every way. More of a family resort as there are lots of kids everywhere. Beautiful beach and grounds. Lots of restaurants to choose from but the food is not always very hot. You will have fun once you learn how to reserve your beach lounger!

TripAdvisor users rated this property 5 out of 5

Paradise Found

jkane216 (Chardon, Ohio) on Feb 24, 2024

We are not world travelers, nor have we ever been to Mexico before. We were looking for a break from a long, sunless winter and we stumbled upon this gem. Absolutely incredible beaches, amazing service and plenty of things to do to keep you moving but completely relaxed at the same time. Our days were spent on the beach with drink service all day long and evenings with numerous options for dining. The rooms were very open and bright and the ones with an ocean view, did not disappoint. The staff were all incredibly friendly and accommodated anything you would need. It was a little city in and of itself but not hectic or too big. Perfect getaway for 4 or 5 days to break up the monotony of life!

TripAdvisor users rated this property 5 out of 5

Wedding guest

thaliaespinoza05 (Flint, Michigan) on Feb 24, 2024

This is a wonderful place to visit. Everything was beautiful, clean, and there was so much to do. My least favorite thing was the spa I have a lot of tension in my shoulders and she didn’t even work on them for one minute. Besides that the food, drinks, entertainment,and everything else was perfect.

TripAdvisor users rated this property 4 out of 5

Best service, lovely resort, something for all ages!

tinawhite2024 (Stow, Ohio) on Feb 24, 2024

The service is amazing and the entertainment day staff and night shows were our favorite! They made us feel like family. Clean, spacious rooms but walls are very thin, you can hear people in halls, above, below and next to you. The pools were nice, bartenders great! Day activities so fun and National Margarita Day party was a wonderful surprise! We would go back!

TripAdvisor users rated this property 5 out of 5

We’ll be going back!

Eli P (Chicago, Illinois) on Feb 24, 2024

This is a beautiful all inclusive. We’ve stayed at many different all inclusive resorts over the years, and I would have to say this is probably my favorite. Beautiful, crisply, manicured grounds, the rooms are prettier than the pictures… and are meticulously cleaned. We were in the preferred club, and loved the separate lounge (where you could get a very stiff drink) and beach area reserved for members as well. The food was outstanding, sans the beach walk up bar. Pizza was OK, I took one bite of the hamburger, and threw the rest away, and the third choice was a hotdog. Meh. The junk foodie, and me really wanted some chicken strips to bring back to the beach. They were not anywhere to be found! That being said every other restaurant that we went to was stellar! We ate at La petite Chef one night. There was an extra cost of $100 per person. Completely worth it! We got there a little early to beat the crowds, but when we arrived, we were escorted to a small private room with seating for a max of four people. We were the only two there. So for $200, we had a very entertaining private dinner with our own waiter… And lobster! We went over holiday weekend, so there were a lot of kids… I would have to say it wasn’t the kids that were a problem, but the parents who didn’t watch them. Unattended children are definitely not the fault of Dreams Cancun.Other than that, it really seemed like everybody visiting was friendly and courteous. I think my only slight complaint would be check-in. Because we were premier club, we were escorted through the main building and to the private club for check-in. We were sat down at some tables and chairs, and given a drink. And then our escort left. We weren’t told that we needed to go advocate for ourselves and walk to the other end of the club to actually check in. We were sitting back there for a good hour, waiting to be called until we realized that we needed to go do it ourselves. Definitely did not want to waste the last few hours of sunlight sitting in a bar. I truly planned on having my bathing suit on for the rest of the afternoon before dinner. But that did not happen. Everyone was super courteous and kind, however once we checked in, everything went swimmingly! We will be going back and have already started the process of planning our return trip here. One last note… Although everyone that we dealt with while we were there was extremely courteous and kind and helpful, a special shout out to the very sweet Itzel. We had to visit with her several times for special requests and reservations and she was always more than willing to help and got us exactly what we wanted every time. Thank you, Itzel!??

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