TripAdvisor Traveler Rating

Pretty but dated Resort. Pros: the wait staff and cleaning staff are lovely. There are always plenty of beach towels. Nice massage by Jasmine on the beach (not the hotel) Cons: (so very many) 1)we received the RUDEST welcome imaginable. Despite being preferred class (which is a waste of money in all ways) we arrived at midnight so tired and carrying a sleeping child and we had to wait an hour to check in (so Much for special check in). People before us had luggage still waiting in the lobby so we pushed our own cart as we needed diapers and to get to bed so we couldn’t wait the hour for our bags to be delivered. Well, between 1:00 and 2:00 AM they called the first room (with the baby) and then our rooms 4 times demanding (rudely) that we return the luggage cart. Well we were too tired and to boot- we had wandered all over the resort trying to find our rooms in the dark so we would have struggled to find the front desk. 2) day 3 - Montezuma’s revenge for all but one of us (including the baby) 3) a LOT of seaweed 4) tractor roars outside the room trying to clean up the seaweed at 5:00 AM 5) 7:00 AM you MUST have a chair reserved - and preferred means nothing as that area also has all chairs reserved by 7:00 6) blaring music for a wedding RIGHT in front of building one on the beach that went until late when we had an early plane to catch in the AM and a baby sleeping 7)building is quite outdated so could hear the people above walking about at 6:30 everyday 8) people above can see right onto your patio where the tub is located 9) useless swim ups-never saw one being used.10) bali beds are $100-$200 per day 11) crappy shows 12) no butlers 13) loud music Pretty but dated Resort. Pros: the wait staff and cleaning staff are lovely. There are always plenty of beach towels. Nice massage by Jasmine on the beach (not the hotel) Cons: (so very many) 1)we received the RUDEST welcome imaginable. Despite being preferred class (which is a waste of money in all ways) we arrived at midnight so tired and carrying a sleeping child and we had to wait an hour to check in (so Much for special check in). People before us had luggage still waiting in the lobby so we pushed our own cart as we needed diapers and to get to bed so we couldn’t wait the hour for our bags to be delivered. Well, between 1:00 and 2:00 AM they called the first room (with the baby) and then our rooms 4 times demanding (rudely) that we return the luggage cart. Well we were too tired and to boot- we had wandered all over the resort trying to find our rooms in the dark so we would have struggled to find the front desk. 2) day 3 - Montezuma’s revenge for all but one of us (including the baby) 3) a LOT of seaweed 4) tractor roars outside the room trying to clean up the seaweed at 5:00 AM 5) 7:00 AM you MUST have a chair reserved - and preferred means nothing as that area also has all chairs reserved by 7:00 6) blaring music for a wedding RIGHT in front of building one on the beach that went until late when we had an early plane to catch in the AM and a baby sleeping 7)building is quite outdated so could hear the people above walking about at 6:30 everyday 8) people above can see right onto your patio where the tub is located 9) useless swim ups-never saw one being used.10) bali beds are $100-$200 per day 11) crappy shows 12) no butlers 13) loud music Pretty but dated Resort. Pros: the wait staff and cleaning staff are lovely. There are always plenty of beach towels. Nice massage by Jasmine on the beach (not the hotel) Cons: (so very many) 1)we received the RUDEST welcome imaginable. Despite being preferred class (which is a waste of money in all ways) we arrived at midnight so tired and carrying a sleeping child and we had to wait an hour to check in (so Much for special check in). People before us had luggage still waiting in the lobby so we pushed our own cart as we needed diapers and to get to bed so we couldn’t wait the hour for our bags to be delivered. Well, between 1:00 and 2:00 AM they called the first room (with the baby) and then our rooms 4 times demanding (rudely) that we return the luggage cart. Well we were too tired and to boot- we had wandered all over the resort trying to find our rooms in the dark so we would have struggled to find the front desk. 2) day 3 - Montezuma’s revenge for all but one of us (including the baby) 3) a LOT of seaweed 4) tractor roars outside the room trying to clean up the seaweed at 5:00 AM 5) 7:00 AM you MUST have a chair reserved - and preferred means nothing as that area also has all chairs reserved by 7:00 6) blaring music for a wedding RIGHT in front of building one on the beach that went until late when we had an early plane to catch in the AM and a baby sleeping 7)building is quite outdated so could hear the people above walking about at 6:30 everyday 8) people above can see right onto your patio where the tub is located 9) useless swim ups-never saw one being used.10) bali beds are $100-$200 per day 11) crappy shows 12) no butlers 13) loud music at pool all day and 14) someone puked in the infinity pool early and it was closed for our last day 15) massage is sooo expensive at the spa 16) people in the lobby bug you to buy memberships Overall: for the price you pay here you can find so much better! Choose elsewhere

Great experience! Hotel is well located, very clean but what made is a great vacation was the staff at the hotel. They will not rest until you are happy. I also used the concierge service to book golf tee times and Eric Vidal made time for me to ensure that he was booking the right golf clubs for me. I played El Tinto, El Camaleon and Gran Coyote, if you book a stay at the Dreams Riviera Cancún and want to play golf, make sure you stop by his desk !!

Oliver was the best in entertainment, he was super friendly and made us feel at home! The food at the resort was amazing as well overall highly recommend!

Entertainment team was excellent ! Oliver had the best card tricks and kept us company. Bibi was excellent as well. Overall we had an excellent time here at dreams and would recomend to anyone

HAD SO MUCH FUN IN THE POOL WITH OLIVER AND HIS FRIENDS! Can’t wait to come back!