This was my first time traveling to Mexico and the Dreams Riviera Resort made this an absolutely wonderful trip. The hospitality, the food and services was above my expectations. We will definitely be returning to the Dreams Riviera Cancun.
(Downers Grove, Illinois)
Jul 03, 2022
Beautiful resort, very clean and well kept. Food was good, the French and the Asian were our favorites. Yes, there are weddings basically every day, but in no way do they interrupt your vacation, the weddings end at 10 or 11, they do not go all night as some prior reviews made it seem. We stayed in building 2, preferred club and had a beautiful view of the pool and ocean. All the employees were friendly and went above and beyond to make our stay wonderful.
Would have liked to have the preferred club breakfast open at 7 or 7:30 rather than ate, as we were not found of the buffett. Since it is a family resort, the shows are early and the "night club" is really a small bar area that held karaoke a few nights a week.
Standout employees, in alphabetical order:
Aldolfo - rooms/concierge manager: in the past 20+ years of traveling to Mexico, he was the only manager that spent time 10 -15 minutes engaging in a conversation with guest.
Alexandria - pool service: very pleasant and was very good about checking up on us to see if we needed anything.
Daniel - Bistro: excellent service, very personable and brought us a special after dinner drink.
Faustino - pool bar: great service and drinks.
Jesus - pool bar: great service, always smiling and good drinks.
Jonathon - pool service: very pleasant and was on top of refilling our cups with refreshing beverages.
Jose - pool bar: great service, good drinks.
Jose - server at the steakhouse and seafood: thank you for having a special dinner for my husband when we at the seafood restaurant.
Julieta - housekeeping: we were in room 2404 and she did a great job of cleaning our room and bringing us beautiful flowers for our room.
Marco - entertainment: was great joking around with my husband.
Marisol - entertainment: very pleasant and also found us to say hi.
Moises - pool concierge: went out of his way to check on us everyday to see if we needed anything. Always, came to say good morning when he would see me at the pool in the morning.
Yamil - entertainment: great personality, beware of her water aerobics, you get a true work out.
Liked the room; food and beverage just ok
Jul 03, 2022
I loved the Oceanfront master suite room. It was spacious and well taken care of. My only couple of issues with the resort was the food and the liquor options. I enjoyed 50% of the restaurant choices.
We were also extremely surprised that the only alcohol that we were allowed to have in our rooms was pre-stocked beer. I've been to Mexico 9 times and i've never been on a resort that did not have hard liquor options available in the room; not even room service offered it. We were forced to go to an actual restaurant or bar to get it.
Malactaris family vacation
Jul 02, 2022
This hotel is beyond amazing. The staff and service is beyond excellent. The food was mouth watering and the selection vast. All restaurants were excellent.
The most amazing entertainment staff. Thank you Yamil, Giovanni, Marco, Jazmin, Moises,Max, Johanna, Marisol and everyone at the entertainment crew. You made everyday memorable, from zumba, pool volley ball, bike ride, cooking classes, sip and paint, archery dancing and much more. Christopher said you made our vacation fun and the best ever.
A special tank you to Julio for bringing our drinks and keeping us well hydrated at the pool.
The spa experience is one I definately recommend. Everyone made me feel welcome and comfortable. I especially appreciated the time the staff took to make me feel even more relaxed and look good.
Last by of course not least a special thank you to Gabriel with Amstar. He arranged a wonderful excursion on the catamaran and swim with dolfins excursion while saving us some money.
Beautiful resort. Staff
Jul 01, 2022
Beautiful place!!! Staff was very attentive and accommodating! Awesome experience. Would go back too this resort. My son and I thoroughly enjoyed this experience. Fascinated with the resorts’s beautiful architecture!