All inclusive

El Dorado Seaside Palms

Riviera Maya 5.0

Overview

Escape to the Riviera Maya — one of the most beautiful destinations on Earth — and experience it all from a property just as spectacular, El Dorado Seaside Suites. Unwind on the powdery white sand, soothe mind and body with luxurious amenities. Discover our inviting rooms and suites, bars, eateries, experiences, and amenities, and start planning your seaside stay.

Other Fees: Paid directly to the hotel.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

380

Rooms

Junior Suite
441 square feet
  • 1 king bed, or 2 double beds
  • Pool view
  • No more than 3 guests in the room
Junior Suite
441 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Umbrella
  • Bathtub for two

Luxury Junior Suite
530 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Luxury Junior Suite
530 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Umbrella
  • Bathtub for two

Beachfront Junior Suite
387 square feet
  • 1 king bed
  • No more than 2 guests in the room
Beachfront Junior Suite
387 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Umbrella
  • Bathtub for two

Premium Junior Suite
484 square feet
  • 1 king bed
  • Garden or pool view
  • No more than 3 guests in the room
Premium Junior Suite
484 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Umbrella
  • Bathtub for two
Additional details

Premium amenities include;

  • Private furnished balcony with two wooden chairs and a cushioned daybed.
  • Exclusive pool for Premium guests.
  • Gourmet corner perfect for noon snacks, swim-up bar and pool butler service.

Amenities


Location

Address
Km 95 Carretera Cancun - Tulum Kantenah, Riviera Maya, Quintana Room, 77710, Mexico
Km 95 Carretera Cancún – Tulum Kantenah

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Good staff

FarAway18492699836 on Jul 13, 2024

Luana was so anazing she took such good care of us she made our vacation top notch. They made my wives birthday special they sang happy bday to her and made her room up wonderfully. Luana, Alejandro, Benjamin, Louis, and Angie are hands down the best employees at this resort all of the employees are amazing but these ones stood greatly above the rest!!!

TripAdvisor users rated this property 1 out of 5

Disappointing experience at a supposed 5-star resort

Mario C on Jul 12, 2024

I would like to express my dissatisfaction with my recent stay at the resort for the following reasons: 1. Room not ready: Upon arrival, our room was not prepared and we had to wait 40 minutes. This was very frustrating as our arrival was planned, and we expected everything to be in order. 2. Lack of information: There is no place where you can get all the information clearly and accessibly. This caused a lot of confusion and difficulty in enjoying the facilities and services. 3. Resort app: The mobile app leaves much to be desired. It is slow, difficult to navigate, and does not provide the necessary information effectively. 4. Airport transportation: The transportation from the resort to the airport made stops at different resorts to pick up lost luggage, which made the trip very uncomfortable and prolonged. 5. Ruined honeymoon: We were celebrating our honeymoon and were told that we would have a surprise in the room. The surprise was that there was nothing special prepared for us, which was very disappointing. 6. Japanese restaurant: The Japanese restaurant was a major disappointment. It was one of the worst we have tried in 26 days of vacation in Mexico. The quality of the food was very low, and the overall experience left much to be desired. 7. Lack of snacks: There is no place to get snacks like peanuts, candies, or other light options. It would be great to have a place where guests could easily purchase these items. 8. Management response: The only response from management has been to apologize, which I consider insufficient. We expected concrete solutions to the problems raised. I am a frequent resort guest, and this one does not seem like a 5-star resort. The experience was a major disappointment. I expected much more from a resort of this category and location. I do not recommend this place and hope they improve these aspects for future guests.

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