Overview
Escape to the Riviera Maya — one of the most beautiful destinations on Earth — and experience it all from a property just as spectacular, El Dorado Seaside Suites. Unwind on the powdery white sand, soothe mind and body with luxurious amenities. Discover our inviting rooms and suites, bars, eateries, experiences, and amenities, and start planning your seaside stay.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
380
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Located on First floor
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Umbrella
- Bathtub for two
Amenities
Beach
Beach
Beach
La Carreta
Gourmet Pub
La Sandwicherie
Beach Barbecue
Cotorros
Guacamayas
Gaviotas
Picadilly Circus
Sky Massage
Spa
Spa
Spa
Location
Reviews
TripAdvisor Traveler Rating
2-3 star at best overall
Mustangoos (Milton, Canada) on Jan 10, 2025
We paid close to $7200 for the all-inclusive package in including flights from Toronto assuming this was 5 star. Lets start with the pros, the facilities are great, room was great at had swimout on 4th floor. We spent most of our time on day beds which had plenty of availability. Room service was available in case of emergencies and was usually fast against there SLA of 35-40 mins. One time they came as fast as 10 minutes with food. The food itself was below average. We enjoyed the seaside branch which was small and the larger one at seaside palms. That is it for positives. In terms of negatives, service is non existant. Food is being served overcooked and sometimes totally cold (example in driftwood restaurant they serve cold chicken wings, shrimp and fires). Chicken and shrimp was overcooked to the point of being rubbery or dry. English is weak and no attempt is made by most staff to try to communicate or understand. Its usually throw the food on table in increments and leave as fast as they could. No one check is you have cutlery or water etc. Hunting for where you will be able to find food at any given time is a sport. The resort is big and frequently you will find yourself running around look for what is open. There is no central location which explains what is open and where you can eat at any given time. Restaurants are overloaded and you can only book two restaurants for one time only. Food is not spiced at all in buffets usually not even salt and pepper so tastes like hospital food. In terms of entertainment it was pretty boring. There was a new years show where most seating was reserved for those who paid. Rest were confined to the fringes and waiters were rude to kick you out even if you sat down on unmarked unreserved hard stools. Besides that one time there was a Mexican show again with reserved seating where you likely had to pay extra and one Jamaican band and a saxophonist. One time it was karaoke night with the guests entertaining themselves. We used the spa massage packages two time for a total of 2 hours and 10 minutes. It was a mixed bag based on masseuse. Overpriced for what it was and as always service provided was inconsistent. To sum it up overall very disappointing. Facilities 4/5, Food 2/5, Service 1.5/5, Entertainment 1.5/5, Frustration of navigating and looking for food 1/5. Was I happy and satisfied NO, Would I refer someone here NO. Staff need a huge amount of training. Tried all restaurants the Japanese, Italian, Aricifes, Gastro pub, driftwood, seaside market.
Sad to see the decline of this hotel
Bev094 (London, United Kingdom) on Jan 05, 2025
This was our fourth visit - the previous ones being in 2017, 2019 and 2021. We had heard that there had been some changes but then, all hotels change over time. A week before our arrival we requested one of the refurbished rooms and were located one. Refurbishment started on one block back in 2019 and it appears that nothing has been done to any of the other blocks since then which is not good as they were all very dark rooms and in desperate need of refurbishment. Our first surprise was that you can no longer book all of the restuarants as in previous years. You could only book for Mia Casa and Klay Talay. To book all the restuarants you had to be a "Member" (whatever that was). The Culinarium had had its roof tiles removed by a hurricane and as such, was closed and the Seaside Market no longer opened in the evening. This meant trying to get into any of the other restuarants was a nightmare as waiting times were from thirty to one hour forty minutes. Even after waiting so long, both the service and food quality was not as good as previous years. The staff seemed stressed and who could blame them. On one visit to the Klay Talay, we waited at our table for twenty minutes before we were offered a drink and then waited a further forty minutes before our food order was taken. We tended to have lunch at Driftwood where there was waiter service. The staff here seemed a little calmer though when we queried why portions of chips (French fries) only contained six pieces they just shrugged. One of the reasons we have had four visits to this hotel was that there is a tennis court and we like to play every day. It has never been in great condition but was always playable - not this time. No maintenance had been carried out in years, the surface was bubbled and cracked and it had holes. The rubbish bin had not been emptied for ages and the gate wouldn't close. I could go on but this shows the depth that this hotel has fallen. There are clearly budget issues which are affecting the maintenace , the staff and the food, I understand that there are new owners and that they intend to sell some of the rooms on the American side as time share. We wiill not be returning.
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