We are coming to the end of a 28 night stay in a beachfront junior suite and have had a perfect holiday, despite the resort not being perfect. What makes this place so enjoyable is the staff, everyone we have met (bartenders, waiters, cleaners, entertainment) have all been efficient, professional, courteous and friendly. There are lots of activities if you like that kind of thing. There are a number of pools, restaurants and bars rather than a single central area, and they are spread out through beautifully kept grounds, which gives the resort a nice laid back and uncrowded feel. The food in the restaurants is great and the drinks are premium brands.
I would recommend this place but there are a few issues:
- As other people have mentioned the rooms are a bit tired, for example we have a cracked window in our bathroom and our shower head is held up with sticky tape. If that sort of superficial thing bothers you then this may not be the resort for you. I should say that the level of cleaning is very high, so the tiles around the pool may be cracked but they do get cleaned every day
- Checkin was horrible, we arrived in a coach with only 5 other couples but it was so inefficient that we were waiting for an hour while the staff explained restaurant opening times etc to everyone individually. The staff actually wrote the number for room service on a piece of paper for us, despite the room having a roomservice menu with the number printed on it. The one thing they didn't tell us was that there is app with all the detail on it (do download that, it is useful despite being missing some vital info such as a map). The checkin was made worse by being after 2 hours getting through immigration and baggage reclaim, then an hour on a coach waiting for passengers from another flight, then a 1.5 hour drive to the resort, so nearly 6 hours from getting off the plane to getting into our room. We weren't even offered a drink while we queued to checkin, one of the other guests got fed up after a while and went and asked the concierge (who was sitting behind her desk watching us without thinking to offer us a drink). That whole process from airport to room needs to be improved.
Can I give a special thanks to Ariana Puga, the yoga and fitness instructor who's approachability and enthusiasm persuaded us to go to our first ever yoga class; and who's fantastic teaching and encouragement led to me going back to every single daily yoga class since. She has got me quite hooked on yoga so I will continue this when I get back home, so thanks to Puga for not only improving my holiday but for improving my life as well!
This place isn't perfect but we have had a perfect holiday
Jaqueline rocks at Seaside Market!
Jan 24, 2023
When it comes to peace of mind you gotta look at this place! Everyone seems happy and very attractive! Food and drinks are superlative and the views make it even better!! Highly recommend for special celebrations and when it come about food there are plenty of delicious options including a display restaurant! Seaside market has beautiful healthy and succulents variety of foods and I personally give a big thanks to Jaqueline our waitress and staff who treated us like royalty!
Well deserved place to visit!
Beautiful and large resort!
Jan 24, 2023
Had a great time! I was worried there wouldn’t be much nightlife but there was always something going on from silent disco to DJs to karaoke to fire show on the beach. We stayed in an ocean view, swim out to pool suite.
What could have made it better:
More control of the AC unit (it was either arctic or had to turn it off),
Not requiring reservations at every single restaurant.
Heated pools in appropriate months. They were much colder than expected but it was January.
And the only other thing I didn’t like was the Hidden section (clothing optional) was in between the two main sections (Suites and Palms) so you can’t just walk the whole length of the property on the beach, it’s blocked for privacy and you have to go into the property to go around Hidden. Then back through the Palms section and back to the beach. It’s just weird, time consuming and exhausting.
Overall, it was a good experience, staff was friendly, and we made some new friends.
WE HAD A BLAST!!
Jan 22, 2023
We had a blast on our vacation!! My husband and I stayed in the Seaside Suites, Infinity side Jan 8-19 for my 40th birthday. We were in room 6306 which had a beautiful view of the ocean over the palm trees and a great view of the pool and swim up bar. Our room was
close to the elevator which we appreciated. We loved having the swim out right outside our suite, it was chilly but we still used it a handful of times during our stay,
specially after returning from a hot day walking around Playa del Carmen.
We cannot say enough about the amazing staff at EDSS, everyone works so hard and is very friendly. Our concierge Patricia made sure my birthday was perfect from start to finish helping my husband plan and book our entire day. We started with the romantic breakfast in bed, then an 80 minute couples massage with water journey
and a sunset candlelight dinner. Our bed was decorated so beautifully when we returned to our room that night. Best birthday ever!! Best massages ever!!
Other amazing staff that stood out were the evening concierges Leslie and Brenda, they went out of their way to chat with us every night and were so kind. We loved Viktor the best shuttle driver, he made sure we got back to our room from Guacamayas every night. He made us
laugh and was always fun to chat with. Hugo at Driftwood was our favourite waiter and we asked to be seated in his section for lunch almost daily. Vivaido took the best care
of our room and made our stay extremely comfortable. Angel was my hubby’s favourite bar tender, we chose to only drink at Guacamayas during our stay or the Infinity
pool swim up bar. The entertainment staff Elbert and Miriam were fantastic and made our time at the pool extra enjoyable!
Restaurants in our opinion were all very good but we had our favourites of course. 1. Klay Talay 2. Mia Casa 3. Gourmet Pub 4.Culinarium 5. Mexican restaurant. Room service was also good, we had it 4 times while there. My
favourite was the chicken quesadilla and hubby loved the
flank steak baguette. We ate lunch almost daily at Driftwood and loved the menu. We only had breakfast at Seaside Market the days we were up for breakfast and we
were in awe of the ladies who worked the egg station making delicious omelettes and eggs nonstop.
There were only a couple minor issues during our stay and nothing to write a negative review about. My one warning to people booking here would be to watch your
step. There are small steps into/out of all rooms, restaurants and around the property. Not a big deal but you need to pay attention to not trip. One suggestion to
improve the facilities would be to add a stool or foot ledge in the shower to make shaving legs easier. The hotel could use some updating but we still thought it was
very nice and the grounds were beautiful and well cared for by staff.
We are two people who had the best vacation of our lives here and look forward to returning one day!
(Rugby, United Kingdom)
Jan 21, 2023
You will not be disappointed, El Dorado has something for everyone, great bars and restaurants. Our favourite was the culinarium, if you are a seafood lover ask for the hot stone soup it’s not on the menu but it’s amazing. I also want to give a shout out to the entertainment team - Elber, Miriam and Jesus were fantastic always around for a chat and have something great to keep you entertained, don’t miss the pool bingo, coconut painting and foam party!! Thank you for making our trip so memorable!!