El Dorado Seaside Palms reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

6080 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Perfect way to switch off

BowersK44 on Mar 03, 2024

This was my second stay at The Seaside Suites and it once again exceeded all expectations!!! If you are looking for a truly relaxing break away from the world then don't hesitate to book a stay here. I will certainly be returning for a third visit. STAFF- What can I say about the wonderful staff...they make it. From the amazing entertainment team-Maria, Carlos, Gabo, Benjamin, Jaydi, Abraham to the Yoga instructor Adriana to the ever happy Luis who headed up our Ceviche challenge, they are all fantastic. Special mention must go to the guys on the beach clearing the stones and seaweed in the heat...and at one point a giant sand bag bag!! AMC or SMC- apologies I've forgotten the name, but well done-you make a beautiful beach an exquisite beach!! Big thanks also goes to Suela, Veronica and Regina who were excellent at keeping us hydrated on the beach. We did coconut painting which was fun and we liked the little board with the daily riddle and list of activities that day. Thanks also to Antonio for assisting us to book the spa visit, you really knew your stuff and we had the most lovely spa experience. Thanks to everyone else as well- you guys make the experience. Any little thing we did encounter that we needed assistance with it was dealt with efficiently and effortlessly. BEACH-The beach here isnt massive but you can take a stroll along it easily. There is easy access into the sea and you can snorkel in the lagoon area and see lots of fish. The water is clear and beautifully warm-I've been in December and October and it was warm both times. No issue getting sun loungers. I liked the spot in front of the lunch restaurant area-close to bar and toilets and felt less crowded than the other end. POOLS-There are a few pools to choose from which were all lovely and some have the big day beds which were nice but we did love the beach area. SPA-Myself and my bestie booked a massage which included a water experience, unlike other places where it's just use of the facilities this one was actually a step by step process which I really enjoyed and it really took the whole spa experience to the next level. The massages were excellent as were all the staff. BARS/RESTAURANTS- There are plenty of places to get drinks and relax and the restaurants are fantastic. We really enjoyed the seaside market for breakfast, great coffee, great morning cocktails, great selection of food and great service. Lunch we enjoyed at the beach but evening dinner is where El Dorado seaside Suites shines.....get your evening meals booked when you arrive, takes 10 minutes with a concierge found in the little offices all along the main walk ways. They are worthwhile, I enjoyed the Italian, the Gourmet Pub and the Clay Talay Asian most but all were fantastic. The swings and hammocks dotted around the hotel really add to the relaxing atmosphere of Seaside suites, I cant stress enough how fantastic this hotel is for that time out when all you need is some R and R. Thank you El dorado seaside suites and see you again soon.

TripAdvisor users rated this property 5 out of 5

Entertainment was amazing!!

Kim6837 (Saint Vrain, New Mexico) on Mar 02, 2024

Luana, Alejandro, Alex, Benjamin, Jesus,Miriam and Carlos did an amazing job!! We loved all of them!! Volleyball was so fun!! Question of the day was very fun! Bingo was very fun. They all work so hard and have such great attitudes!! Amazing group to have been a part of!

TripAdvisor users rated this property 3 out of 5

How a good holiday can be spoilt

Suffolkdelboy (Suffolk, United Kingdom) on Mar 02, 2024

Our two-week holiday at this hotel could have been fantastic but unfortunately, we left with the feeling that it was far from perfect. Our suite was in the premium area with a sea view. Maybe it could do with a bit of updating and there were many stains on the furniture but it was large and perfectly adequate for our needs. It had a spa bath in the bathroom and a nice bed on the balcony. The cleaning was OK, I would go no further than that, and the evening turn down service was often missed. We were very happy with the resort itself which was kept perfectly clean and tidy, the beach was nice although we did not use it much. All of the restaurants were very nice and on the whole the food was excellent. We had no trouble it booking them with the concierge at a time we wanted to eat. As a result we did not eat at the buffet so cannot comment. The service could be rather slow especially at breakfast, it was often more that 30 mins from taking a order until it was served even if only yoghurt & coffee. More on that later. The bars were fine and the alcohol generous, the bar staff worked very hard. We were especially looked after well by Martha at the premium bar. The first problem we found was a cultural difference. Nearly all the guests were American who tipped for every meal and every drink. They obviously came prepared with wads of $1 bill to do this. The British and Canadians we spoke to do not do this on an all-inclusive holiday, normally tipping for good service at the end. It quickly became obvious that British guests a lot of the time were, at best, served slower or even ignored. The second problem related to the premium pool, which should have been for premium guests only. With swim up rooms and bar it was very nice in the morning, however after lunch it became a different place. American guests mainly seem to be in large groups and in the afternoon took over the pool, blaring out loud music, getting very drunk and rude, shouting and screaming at the tops of their voices and making the whole area very unpleasant to be in. Obviously, some were premium guests but most were friends who came from other parts of the hotel We could not get away from it even in our suite as they all overlooked the pool. Peace only came at 6pm when the bar shut. We did feel sorry for the staff who had to put up with this unpleasant behaviour. We paid £8000 for this holiday and expected some luxury not an 18-30 type establishment . We have been to many hotels in the Cancun / Riviera Maya area and have never experienced these problems before. Therefore, we will not be returning in the future.

TripAdvisor users rated this property 4 out of 5

Seaside Suites and Volleyball !

Keith W on Feb 29, 2024

Nice hotel with good beach bars and speciality restaurants. Decent buffet type food during day and some interesting pop up type food carts several times during the week. The entertainment staff were fun and enthusiastic and I particularly want to thank Luis and Jesus for the great beach volleyball organising during my 2 week stay. Was great fun and met lots of different people all just enjoying the games.

TripAdvisor users rated this property 5 out of 5

Miguel is AMAZING!!

Deb W on Feb 28, 2024

This place is amazing!! The Bali Beds are so wonderful!! The people are so kind and accommodating. Miguel at the Seaside Suites took such GREAT care of us and gave us a Bali Bed everyday! He keep’s everything so clean and he is so friendly!! We will definitely return next year!!

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