TripAdvisor Traveler Rating

Came to Xcaret for a family wedding. At the end of the night we were told to leave at 2300 because the wedding pass was done. We asked for an extension to stay for 2 more hours. They wanted to charge 2300 USD for 6 people. The wedding cost mortgage 50000$ north and they would not help to accommodate us that traveled all around the world for this event. Shame on the Xcaret management for zero felexibility and accommodation. What a way to end a night.

We had a lot of fun here this week! Our flight arrived so early… But we were able to check in at a reasonable time thanks to Jesus Azcorra! The buffet was really tasty and we enjoyed eating there. Lots of options, and very quality for a buffet. It was our favorite place to eat breakfast. The Asian restaurant, Xin Goa was our favorite meal of the stay! Excellent food and service from Pedro, our server. The cheesecake for dessert was my favorite of the stay. Transportation to and from the parks was a breeze. Just make sure to book what you need in advance!

Hotel Xcaret Mexico is truly a ONE OF A KIND EXPERIENCE. We were blessed to stay at the ADULTS ONLY CASA FUEGO in an ocean front swim up room. The room itself was very spacious and tastefully decorated with a separate dressing and shower area…how we miss that rainfall shower!! Amenities included but were not limited to traditional Mexican snacks, fully stocked mini fridge, luxurious bathrobes, slippers, complimentary beach bag and reading material. Having the pool right outside our door facing the ocean was truly icing on the cake! What made our too brief stay PARTICULARLY SPECIAL was the EXCEPTIONAL BUTLER SERVICE we received from MAURICIO, CAROLINA and REBECA ??????. They went ABOVE AND BEYOND with their suggestions of restaurants, tours, activities and the Xcaret parks. They handled all of our requests such as restaurant reservations, arranging resort activities like kayaking, booking off resort XCARET TOURS (XICHEN ITZÁ) and complimentary shuttle service to ISLA COZUMEL, room service, ice and first aid assistance PROFESSIONALLY and EXPEDITIOUSLY. Our experience was only amazing because THEY ARE AMAZING and we cannot thank them enough!! Our POOLSIDE CONCIERGE, ANGEL truly was an angel! While we THOROUGHLY ENJOYED the mango smoothies, margaritas, coronas and lunch delivery while lazily lounging in the pool, it was his FRIENDLINESS and PROFESSIONALISM that we really appreciated and will ALWAYS REMEMBER! We visited XPLOR PARK for adventure and fun and IT DELIVERED! Zip lining, ATVing, cave river swimming and an underground expedition…it was EXACTLY AS ADVERTISED. We then hopped on the shuttle and headed to XCARET PARK for an AUTHENTIC MEXICAN DINNER and to watch the MEXICAN EXTRAVAGANZA…it was SPECTACULAR and a MUST SEE! Our only regret is that OUR STAY WASN’T LONG ENOUGH! I’ve travelled all over the world but I have never been sad to leave until our stay at HOTEL XCARET MEXICO…it was THE TRIP OF OUR DREAMS AND WE CAN’T WAIT TO RETURN!!

This was our first trip to Xcaret Mexico Hotel the Best experience I've Ever Had and our Concierge Audrey Vera was Excellent. She had excellent service towards us fixed our schedules so that we could explore as much as we could the atmosphere us peaceful beautiful everything is clean the rooms are spectacular you get your money worth it!!! I highly recommend Xcaret Mexico Hotel

Jesus Azcorra and his entire team were absolutely spectacular. I traveled here with my entire family, wife, mother-in-law, five-year-old, three-year-old, seven month old they went above and beyond to make us feel at home and accommodate all things further my three year-old got sick and the medical care was exceptional.