Hotel Xcaret Mexico reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.8
  • Location 4.8
  • Rooms 4.7
  • Service 4.6
  • Value 4.5

15757 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Visit

Mobile52217123113 (Prayagraj, India) on Apr 12, 2026

Very nice hotel Very good atmosphere

TripAdvisor users rated this property 1 out of 5

Stay somewhere else and visit the parks!

RobBacon (RobBacon) on Apr 11, 2026

Beautiful resort, with service so bad it’s criminal! To call this place luxury is a beyond an overstatement. The concierge/butlers are totally useless. .

TripAdvisor users rated this property 4 out of 5

good time

ravilya2018 (Butte, Montana) on Apr 10, 2026

We went there and it was as good as we expected. No problem at all. Prices a bit high. What you want to watch out for is your ride over to the resort. They will wait until you get out and not unload your stuff. They will take off in a hurry leaving you standing there without your luggage.

TripAdvisor users rated this property 5 out of 5

Wonderful family vacation in Xcaret.

Sandra Ivelis C on Apr 10, 2026

Excellent place for family vacations. The hotel is gorgeous and the parks are wonderful. Everyone in our family had a blast.

TripAdvisor users rated this property 5 out of 5

friendliest staff

Aaron M on Apr 10, 2026

We enjoyed our morning trips to the bar with Sebastian serving us. He helped my daughter with her spanish and was so friendly. He knew our orders by the end of the trip and remembered our names. Sebastian was the best bar tender in the whole resort!

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