Hotel Xcaret Mexico reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

13209 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Blown Away in Mexico

felix l on Jul 13, 2024

My trip to Xcaret was my first time in Mexico, and even though I arrived just as hurricane Beryl made landfall nearby, this was one of the best resort experiences. The resort staff recovered quickly and the park exhibits offered so much variety. I was especially impressed by the butler crew assigned to my suite as Mauricio Cupul, Adriana Garrido & Iván Meléndez were all so attentive to the needs of me and my friends. I would definitely go back to Xcaret to experience some of the parks I missed out on due to the weather, and I would certainly recommend any suites with butler staff as professional, helpful and friendly as Mauricio, Adriana & Iván.

TripAdvisor users rated this property 5 out of 5

I don't know of any other hotel that even come close to this place. I highly recommend casa FUEGO!!

Seaside37623205678 on Jul 13, 2024

We went for our honeymoon. This isn't our first time going to hotel xcaret mexico. We loved the service, hospitality and cleanliness of the hotel/rooms so much that we went back for our honeymoon. This time we stayed at casa fuego and loved it!

TripAdvisor users rated this property 5 out of 5

Alejandra, a happy and helpful concierge at the pool

Flyer58747604080 (Huntington Beach, California) on Jul 13, 2024

Alejandra, also a concierge, at the pool was excellent and really did everything she could to make our stay wonderful. When we needed something she did her best to help whether we had questions or need to arrange for getting some equipment such as some paddle boards. We look for her whenever at the pool.

TripAdvisor users rated this property 4 out of 5

Fun family vacation

Sun L on Jul 13, 2024

Our first family vacation with our extended family is a memorable one. Our butlers (Mauricio Cupul, Adriana Garrido, and Iván Meléndez) were amazing! They provided quick service and prompt answers to our questions. They assisted us with correcting our dinner reservations with the concierge, and they even located my lost phone in the theme park! Definitely request for them if you go! The resort is amazing. We stayed for 6 days and the pool never felt crowded. Our kids' favorite restaurants were Mercado and Trajinera. The adults enjoyed a fancy dinner at Fuego. Xin Gao didn't meet our expectations. Tah Xido (located at Arte) is much better. Parks were also amazing. We went to Xavage, Xplor, Xcaret, and Xelha. Our favorite was Xplor and it's new water slide. Definitely could have stayed longer and enjoyed more of what the resort offers.

TripAdvisor users rated this property 5 out of 5

Amazing resort and superior staff

Sightsee43765481325 on Jul 12, 2024

This was a beautiful resort and the grounds were amazing! We had a great time at the parks. The staff at Xcaret is top notch, professional and very kind. Our stay there included 3 absolutely amazing butlers (Magaly, Erindira and Rolando). They took care of every need or want my family requested, they treated us like family and they provided assistance in dinner reservations, transportation to and from airport, and helping us with everything we asked our entire stay! Outstanding resort and staff!

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