Hotel Xcaret Mexico reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

12591 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing place!

Carlos V (Bratislava, Slovakia) on Feb 24, 2024

Love the experience our butlers Ernesto Pech and Jimena Rodriguez were topnotch so attentive and helpfull made our stay more plentiful. And the resort beautiful no word a great reset for tranquility and fun Grateful we made this trip. Would definitely go again soon.

TripAdvisor users rated this property 5 out of 5

Favorite vacation destination

Genahintz on Feb 24, 2024

The butlers Juan and Rolando were extremely helpful and kind. All the staff was friendly and went out of their way to make our stay comfortable. Our room was clean and maintained throughout our stay. The food and service were excellent! This was one of my favorite vacation destination.

TripAdvisor users rated this property 1 out of 5

Membership is an absolute ripoff!

Kate M on Feb 23, 2024

DO NOT, I repeat DO NOT become a member! It is a ripoff and a scam! It was one of the worst mistakes my husband and I have ever made. We got absolutely nothing out of it. Enjoy the hotel, but refuse the tour. I now have $10,000 less in my bank account and have nothing to show for it.

TripAdvisor users rated this property 5 out of 5

Incomparable resort. Amazing personal service.

Damon B on Feb 21, 2024

Xcaret resort is second to none. And the casas with the concierge/butler service are worth it. So worth it that we bought a membership. Went once. Fell in love. Went again three weeks later. Bought a membership, and have been approximately five more times sense. Have loved Rosy as our concierge/butler, and most recently Rebeca and Alejandro were amazing. Went above and beyond, including helping us coordinate items offsite being delivered to the resort. Then they personally delivered them to our room.

TripAdvisor users rated this property 5 out of 5

Why we keeping coming back

typeAexplorer (Corvallis, Oregon) on Feb 21, 2024

My travel companion and I visited Hotel Xcaret Mexico for the 4th time this month. Why do we keep returning when there are so many places to visit in Mexico (much less the world)? Well, it is the weather, and the water and the setting, but mostly, it is the people. We like to stay in Fuego as my partner enjoys the relative quiet and totally enjoys the roof-top pool. During this stay Fatima took excellent care of us whenever we were at that pool. Everyone else was great as well, from the lifeguard to the barkeeper, and I am sorry I did not get their names, but Fatima stood out from the rest for her attention, friendliness, and her constant smile. We also totally appreciate the butler service we receive when staying at Fuego. This year we had Ernesto P., who was also one of our butlers last year. This year he was truly outstanding (and yes, he was good last year too) as was Jimena R. Together they answered any questions we had and took care of our every need. We couldn't ask for better butlers. I was also fortunate to be able to touch base with another of our previous butlers, Betty, who is always so kind even when she has so many others to help out. Our concierge Bladimir M was likewise informative and helpful and all the waitstaff we had contact with were kind and professional, even when I was trying to practice my limited (and probably poorly pronounced) Spanish on them. Btw: My favorite restaurant is Xin-Gao (I'm a big fan of sushi & sashimi). As others have mentioned: the Sunday brunch is not to be missed- it is over the top. Last, but not least, we keep coming back because I love going to the parks. I can easily walk to Park Xcaret where my favorite attractions are the aviary, the aquarium and the Pre-Hispanic performances. The shuttle takes me to Xenses and Xplore (favorites: Xensatorium and Ziplining). And Xavage is an all day kick. Best white water guides: Ramon and Mike!

View All