Hotel Xcaret Mexico reviews

TripAdvisor Traveler Rating

TripAdvisor users rated this property 4.5 out of 5 16439 Reviews

4.5 Excellent

  • Cleanliness 4.7
  • Location 4.8
  • Rooms 4.7
  • Service 4.6
  • Value 4.5

16439 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Sebastian was great!!

Ruth R on Oct 16, 2026

We enjoyed Sebastian at the wet bar. Give him 20 stars.

TripAdvisor users rated this property 5 out of 5

Swim Up Bar Paradise

ktjay224 (Denver, Colorado) on Oct 16, 2026

This place was great. Lots of great food and different pools. Sebastian at the wet bar was fantastic and took great care of us all day, 11/10 would recommend him.

TripAdvisor users rated this property 5 out of 5

Happy swim up bar the whole time

Tim R on Oct 16, 2026

Sebastian at the wet bar was so wonderful. He kept our whole family of 10. Happy the whole time.

TripAdvisor users rated this property 5 out of 5

Go visit Sebastian!

947benjaminy on Oct 16, 2026

Sebastian was a fantastic bartender! Very friendly to the whole family, I hope to see him next time!

TripAdvisor users rated this property 5 out of 5

amazing experience

Sophie W on Oct 14, 2026

The butlers were amazing, and made the biggest difference in the quality of our stay. We didn’t have to worry about planning , and it felt like the whole experience was personalized for us. They were always so kind and helpful no matter what challenges we came across.

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