Hotel Xcaret Mexico reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

7650 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing customer service

karlisgarcia on Sep 21, 2021

Best quality rooms are always clean and well maintained with everything you could possibly need.Their customer service is beyond excellent. Moises and Berenice in the roof top pool in casa fuego are great hosts.Got to meet Rosa the lady that cleaned our room during our stay she was amazing and friendly.Alberto and Miguel from our tour to cenotes made our experience so much more fun.Margarita from our trip to chichenitza was also amazing.Overall this hotel has it all great staff,food,best parks,best activities and most of all great service.Thank you for your outstanding service.

TripAdvisor users rated this property 5 out of 5

Hotel Xcaret Mexico “A MUST VISIT PARADISE”...

henrym951 (Miami, Florida) on Sep 21, 2021

My first time visiting the property based on a my cousins’s recommendation. I was not disappointed at all. I travel frequently and visit many all inclusive resorts. Fortunately, my cousin and his wife also traveled with us. They had already visited the property before and they highly recommended it. The experience at Xcaret Hotel Mexico far exceeded my expectations. My wife and I went for a baby moon (mini vacation before baby arrival) and we were both pleasantly surprised at the level of service and how detail oriented the hotel was. Our room came with butler included which came as a nice surprise. The service was “Xpectacular” everywhere we went.. the restaurant, the pool, the rivers, the beach, the bars, etc. Special thanks for our butlers, Adriana Garrido and Angel Arroniz. They bent over backwards to make us feel special. Even-though they were also assisting other guests, it felt like they were exclusively assisting us. They enhanced our overall experience and we would like to thank them for that. We cant wait to book my next getaway at the resort. Our stay was short and yet memorable. We hope to stay longer next time and take the time to appreciate and enjoy all the included amenities. I hardly ever write reviews but I felt that this time around I had to share my experience and thank the people that made it happen. HOTEL XCARET MEXICO TOTALLY RECOMMENDED VIVA MEXICO!!!

TripAdvisor users rated this property 5 out of 5

Vacation in Paradise

F8595SDtroyh on Sep 21, 2021

From the moment we stepped off the bus we were amazed at this resort. The check in was smooth and speedy. Our room was nothing short of amazing. Housekeeping was on point. Everything at the resort was clean and all the staff were friendly. We were so impressed we are already planning out next vacation there. Our Butler Angel Arroniz was spectacular. Super helpful with all of our needs. He is a rockstar. I can't say enough good things about Hotel Xcaret.

TripAdvisor users rated this property 5 out of 5

Amazing stay at Hotel Xcaret!

497kailap on Sep 21, 2021

I just completed my third stay at the amazing Hotel Xcaret. As always, the experience and service was outstanding. This trip was made extra special by our Fuego butlers Rolando Dichi and Kiyoshi Takahashi. They both went out of their way to make sure that my birthday and overall stay was flawless. I can’t thank them enough for such an amazing birthday vacation. I can’t wait to return for my fourth stay!!

TripAdvisor users rated this property 5 out of 5

Welcome Home!

Ezhdeha on Sep 20, 2021

The moment we walked in we were at home, every employee you meet welcomed you like family. Our first interaction at check in was with Victor Parra I couldn’t be more thankful for the hospitality he shared with us, he made sure from start to finish of the visit we had the best time possible. The room had such an amazing view with a beautiful sunrise. We were truly spoiled every step of the way.

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