Hotel Xcaret Mexico reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

11972 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Worst Experience Ever

Tricia F on Sep 22, 2023

I would NEVER suggest this place to anyone. I was there for a wedding and on the night of the wedding my room flooded. I saw it when I got back from the wedding. It ruined the night & they said they couldn’t do anything about it. All of my makeup, clothes, and shoes are ruined. Everything we brought to this place is ruined. I would never ever ever suggest anyone to come here. It’s clearly very old and they’re not doing anything to help it. I am the third person from the wedding that had their room flood.

TripAdvisor users rated this property 5 out of 5

Great Experience

Keishla B on Sep 22, 2023

It was our 1st time visiting Xcaret mexico. We were completely happy with our stay. The room was beautiful ( we stayed in an ocean view suite in casa fuego) and the hotel itself was incredible. All the staff is extremely friendly and sim to please. Our butler Rolando Dichi was awesome! He was attentive, communicative, and gave us great recommendations. We vistes a few parks as well. We’ll be visiting again!

TripAdvisor users rated this property 5 out of 5

Ms. Synthia was awesome!

Captain C on Sep 22, 2023

Our house flooded due to plumbing issues with the City. We needed a quick place to shower and change for the night. We live in Round Rock so we went to the closest hotel Extended Stay close to LaFrontera. the lady at the front Ms. Cynthia was so nice and helpful. She told us about the comfy beds and quiet rooms. They even have muffins in the morning! She made our stay so pleasant. She even got us an extra blanket when we asked.

TripAdvisor users rated this property 5 out of 5

Delicious Fish

Simone E on Sep 22, 2023

Fresh fish is the specialty here, and it did not disappoint. I enjoyed an excellent seafood chowder followed by some excellent noodles. Very attractive prices considering the location.Das Personal ist sehr gut und hilfsbereit, die Atmosphäre war charmant, ich würde immer wieder gerne hierher kommen.

TripAdvisor users rated this property 5 out of 5

The most beautiful and relaxing place on earth !!

Journey651001 (San Fernando, California) on Sep 22, 2023

Beautiful place to visit, relax and be in contact with nature. The hotel is beautiful, comfortable and well kept. The views are relaxing with lots of waterfalls, the view of the sea is espectacular. We enjoyed sitting by the beach and see the sunsets and listen to the waves. We had the opportunity to observe the animal that live in the hotel and hotel parks. My daughter got to know the dolphins and spend time with them with one of their biologist, named Mary. The Restaurants have delicious food, Fuego restaurant with their Mexican Italian fusion, Cuevas, Bio and Trajineras were we had the pleasure to meet Sergio Cabello the most eloquent, nice and well informed about the food,the parks around the hotel. He posses great customer service he’s a great asset to Hotel Xcaret Mexico the most relaxing and beautiful place surrounded by beautiful and king people ready to help you at any. Thank you, Hotel Xcaret Mexico

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