This was our sixth year coming to this hotel, we refuse to go else where as we love this place and the staff so much, it’s like coming back to see old friends.
Grounds and room: The hotel and grounds were immaculate as always. I was very happy to see they implemented some more environmentally friendly changes within the rooms. The cleaning staff came in daily and tidied everything up so nicely while remaining respectful of our belongings. We always suggest people stay closer to the lobby as you go to the lobby several times a day as opposed to the beach and the pool where we would go once a day and camp out for the day before coming back to our rooms.
A la carte restaurants: The Japanese, Smoke House and Brazilian are our top three. The Japanese restaurant staff put on an interactive cooking experience, the smoke house serves food up family style and the Brazilian comes out with swords of delicious meats. I have to say the food overall throughout the resort improved significantly compared to previous years. We never had an issue with it, but it is so so good now. We also found that the quality of alcohol has improved since previous years.
Mall: Unfortunately they closed down the casino, and the burger joint late at night. There are now only three stores for shopping, but they are all identical and appear to all be owned by the resort. In previous years they had local shop owners with local goods that were very well priced. Now unfortunately it doesn’t have that same local artist feel and everything is extremely over priced. For example a bag of Dorito chips is 21$usd. I would suggest you save your souvenir shopping for the Cancun airport. The Disco also now closes earlier than previous years, it shuts down at 1am. Leave before 1am if you want to get some food from the buffet as the burger joint is now closed down as mentioned above. Make sure you check out the taco cantina in the mall at some point during the trip, it is incredibly good.
Staff: This is the main reason we continue to come back to this resort. The staff are so welcoming to us and we have formed friendships with many. Roger at the pool bar is always smiling and in a good mood, happy to play around. Carlos, Ishmael and Demitrio at the Lobby Bar were such a blast at night after supper. We played music, took their requests and had very visually pleasing and tasty shots. Javier who works the bell hop has become such a great friend, he’s so friendly and welcoming and we can’t wait to visit him again next year. We always have such a blast with the star friends, these are the staff who run the entertainment and events throughout the day. We especially enjoyed the company of Star Friends Elihut, Alexander, Remy, Adrian, Andres who all were very friendly, welcoming, encouraging during events and trying to make sure we had lots of fun. Last but not least, we were happy to see one of our favourite waitresses Yohani had returned to serving, this time in the Buffet. She was very happy to serve us, engage in conversation and make sure we were having a great trip.
**Please invite the star friends to your dinners! They are allowed to attend as long as they get permission. This is such a great way to get to know them and make new friends. In previous years they used to come join tables for lunch dining but with covid this changed. We invited five star friends to our last dinner and it was so much fun, something we won’t forget!
Activities: Every day there are super fun activities at both the beach and the pool. Ask your Star Friends what the activities are for the day. We especially loved the pool games everyday at 12 and 4, the foam party on the beach, the dance party in the pool, Zumba by the beach, morning yoga on the beach, water aquatics in the pool. I would suggest to the staff to have the activities posted everyday on a chalkboard so people can see what’s up for the day.
Absolutely beautiful resort and we are already planning our seventh group trip back!
Chef Cristian was fabulous help with allergies.
Jan 23, 2023
I have Celiac disease so have real problems eating out. Chef Cristian was amazing. He came to every restaurant I ate on the resort and informed me of all the food I could and could not eat. When there was no dessert, he gave me 3 choices and had it made for me by the time I was ready for dessert. Even the buffet he walked me around it pointing to the food that was GF. An amazing man. As for the resort, this was the 2nd time I have been there ( best visit) and will go back every time I go to Mexico. The staff are so friendly, from the waiters, bell man, maids, men sweeping the sand off the walkways, to the gardeners. They always acknowledged you with an Ole or smile. I can not say enough good about the service or the resort. Again a HUGE thank you to Cristian for his care and attention to my food restrictions.
Warm and Welcoming
Jan 23, 2023
This was our first time here and we loved it, staff were so nice and accommodating, rooms were nice and clean and the resort was spotless.. Food was very good as well the bar drinks were fair not the best quality liquor so be careful not to over drink you will feel sick... if you can upgrade to a more premium liquor package well worth it..
Jan 21, 2023
We loved coming to all the entertainment and watching all the shows and loving the excitement in the crowd. The energy is great and we love being a part of all the excitement. We will be back for sure.
Andres is the best
Jan 21, 2023
He should be promoted, hugh raise . He is always asking us if there is anything he can do to make our vacation a better experience. He is very informative and has a great sense of humor. He always keeps us informed of what is going on at our resort so we can have a complete experience.
The only problem we have had is with our key card. In ten days I had to have my card replaced six times. The front counter did replace cards but would not explain why this was happening.