I did not get the room that I paid for when I arrived
(White Plains, New York)
Jul 05, 2022
I did not get the room that I paid for when I arrived. They did not give me an upgrade or anything. I should have been compensated for my troubles. When I will receive my compensation for not the room.
very good time, the customer service was excellent
Jul 04, 2022
we recommend this resort, good environment, excellent customer service, etc
We have to thank you, Mrs Devora concierge at the Lobby Paraiso del Mar.
Devora has excellent skills and she is very kind, always ready to help, she was smiling all the times, and make us feel very cozy. She is a very great asset to the resorts!!!
Jul 03, 2022
This is Mason with Sara being one this service is amazing we love the food we love the shows I love all the activities and entertainment during during the day and also during the night I don’t recommend 100% come Have fun
Iittle things make the difference
Jul 03, 2022
The resort is beautiful. However, it would have been nice to know at check-in that masks are required in dining rooms, dining room hours, and more food options in each. Also, the Coates at the beach are out of control.
Jul 01, 2022
Cecy was amazing!! She was so friendly and helpful. She made the beach fun fun fun. The Iberostar was beautiful and the food was very good. The beach was breathtaking! I will miss the fun we had every day. Cecy is a beautiful person and I will miss her!!