The entertainment team has went above and beyond, it has made our trip extra special. Our Cleaner is wonderful. and the food never disappointed not once. Andrea,Marlene and Elihut with the Entertainment team are the best.
I cannot recommend this resort
Jan 24, 2023
Although the grounds are beautiful and most of the staff was great, this was the most disappointing all inclusive resort I have ever visited. Upon arrival, I noted a crack from floor to ceiling in the sliding door to the balcony. Thank goodness pictures were taken with a date and time stamp. I reported this issue to the front desk. Five days later (last night of my stay) I was tracked down while eating dinner asking about the window and being told my safety was a serious concern. The following morning, I was tracked down at checkout asking about the window again asking if it broke because I had trouble opening the door. They claim they found out about it my last night of my stay and tried accusing me of breaking it! They were rude, accusatory and disrespectful. In addition to this experience, most of the restaurants did not have good food. The Brazilian and Japanese restaurants were the only 2 worth visiting. The drinks were inconsistent. Most of the drinks outside of the dinner restaurants were disgusting. The lobby and pool bar mojitos were terrible. Outside of the pool and beach, and beautiful setting, this resort didn’t offer much. There wasn’t much entertainment unless you wanted to pay additional costs.
Jan 23, 2023
We love Crhistopher (entertainment staff) and Isma (bar tender)! The best ever! Can’t wait to come back to this place for the 5th time! Great for family, friends, whatever you want! Sad to leave in a few days.
Jan 23, 2023
great place to stay at the area, beach is clean and the pool is very nice, there is always something to do during the day and night thanks to entertainment team, you will never get bored while they’re here
Vacation with the family
Jan 21, 2023
Check in was good perfect speed room was pretty good but we where supposed to have a king mattress not 2 twins food was really good buffets had a huge selection drinks where pretty good I enjoyed rock tails show it was fun andres from star friends was awesome