All inclusive

Iberostar Tucan

Riviera Maya 4.0

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The Iberostar Tucan sits on the Caribbean beach of Playacar along the Mayan Riviera and is surrounded by a natural ecosystem with abundant vegetation and diverse animal life.  A great option for family vacations, where visitors can relax in perfect harmony with nature and enjoy a generous variety of activities and dining services.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

350

Rooms

Double Room
377 square feet
  • 1 king bed, or 2 double beds
  • Garden or jungle view
  • No more than 4 guests in the room
Double Room
377 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV

Double Near Pool
377 square feet
  • 1 king bed, or 2 double beds
  • Jungle view
  • No more than 4 guests in the room
Double Near Pool
377 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV

Junior Suite
409 square feet
  • 1 king bed, and 2 day beds
  • Garden view or Jungle view
  • No more than 4 guests in the room
Junior Suite
409 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV

Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • No more than 4 guests in the room
Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV

Junior Suite Ocean Front Beach Access
409 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Junior Suite Ocean Front Beach Access
409 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV

2 Bedroom Family
  • 1 king bed, and 2 double beds
  • Garden or jungle view
  • No more than 6 guests in the room
2 Bedroom Family
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV

Amenities

  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Kids Club

-

Open from: 10 a.m. to 4:30 p.m.
Age range: 4 to 12

Items for babies

The following items are always subject to availability and are requested at the time of booking or directly at the hotel:

• Microwave oven
• Baby bath tubs
• Baby bottle sterilizer
• Changing mats - mats with terry cloth
• Bottle washing set
• Highchairs
• Baby lights lamp
• Bath play set
• Socket protector
• Children's step stool
• Children's toilet reducer seat.

The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 12

Type Amenities
Tikal Bar, Lobby bar Open air
El Paso Bar, Lobby bar Open air
Bar La Plaza Bar Live music, Open air
La Cascada Bar, Pool bar Open air
El Kiosko Bar, Beach bar Open air
La Mascara Bar, Sports bar

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Mare Nostrum À la carte Mediterranean Dinner Dress code, Reservations required
La Gondola À la carte Italian Dinner Dress code, Reservations required
Bonsai À la carte Japanese Dinner Dress code, Reservations required
La Hacienda À la carte Smoke house Dinner Dress code, Reservations required
Uxmal À la carte Mexican Dinner Dress code, Reservations required
Uxmal Buffet International Lunch
Tulum Buffet International Breakfast, Dinner, Lunch
Cozumel Buffet Buffet International Breakfast, Dinner, Lunch, Snacks

  • Rooms: 350
  • Floors: 3
  • Suites: 38
  • Built in: 1997
  • Renovated in: 2015

  • Fitness centre: on site
  • Salon: on site ($)
  • Spa: on site ($)
  • Water aerobics

Pasea Xaman-ha Lote 2
Playacar
Riviera Maya, Quintana Roo, Mexico 77710
(984) 877 2000
60 km from CUN
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited international and domestic drinks

Pools

  • Activity pools: 1
  • Adults only pools: 1
  • Kids pools: 1
  • Outdoor pools: 4
  • Waterpark: Included

Water sports

  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site ($)

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site ($)
  • Beach activities: on site
  • Daily activities: on site
  • Nightly entertainment: on site

  • 24 hour front desk
  • ATM available ($)
  • Baggage check
  • Concierge
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry facilities available ($)
  • Laundry services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding facilities available ($)
  • Jewelry shop available ($)

Location

Address
Pasea Xaman-ha Lote 2, Playacar, Riviera Maya, Quintana Roo, 77710, Mexico
60 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 4 out of 5

Fantastic grounds, beach and staff

Meteome on Feb 04, 2023

We were a family of 21 and had a great time at Iberostar Tucan. The grounds are breathtaking with all the animals, the waterfalls and the lush. The beach is perfect. Really amazing. But there's always the problem of rude people saving chairs with a banana or a flip flop and not using the chairs all day. The hotel staff should pick up the stuff on the chairs that are NOT reserved with a hotel towel. That way, there would be enough chairs on the beach for everyone. But there isn't enough because of that. Same problem for the pool. The rooms are nice. Not a lot of place to put away our stuff but it was not a huge problem for us. We LOVE that the hotel is now plastic free. What a great idea the water bottles in the room with the water distributor in each bloc. WOW! The food at the buffet Cozumel and the breakfast one is good. Nothing to complain there. The buffet next to the beach has little to offer. There isn't that many choices so we went to the Cozumel buffet each day. The a la carte restaurants were OK. 4 star hotel food. Nothing more. The staff is AMAZING! Everybody is super nice. The cocktails at the lobby bar are really awesome. There's one key employee who has been our rock during our stay: a nice young lady named Nayeli. She was so nice. Helped us so many times in so many ways. If you reserve the garden view rooms, your room will be located close to the lobby. If you reserve the near pool rooms, your room will be located near the pool and beach. It's different than other hotels. It can be confusing. (and frustating for others...) Watch out for the inhouse upgrades that they have, they are a rip off. They charge 3 times the amount of money that they charge on the website when you do a reservation. So if you plan to upgrade your room, do it in advance and not at the front desk when you check in. We had 9 rooms reserved at the hotel and our bedding and location requests were all met. The front desk did a really good job on these request. We had a overall lovely stay:)

TripAdvisor users rated this property 4 out of 5

Resort credit is a scam / power goes off in room. Hotel is nicer than the pictures though with lots of flora and fauna.

Zachary K (Los Angeles, California) on Feb 03, 2023

The $100 “Resort Credit” / night is a scam bait & switch. They are coupon credits and the original prices are so inflated it is not worth it to use. Also there are so many restrictions it is basically unusable. If you book through Iberostar and sign up for their free membership with their rewards program you will get free access to the sauna and steam room in the spa. The sauna was hot and the steam room had a strong eucalyptus aroma which was fantastic and refreshing but the steam was really lackluster. The jets didn’t work in the jacuzzi and it was not even warm. They had a cold bucket shower which was nice. The main buffet was surprisingly decent. Not amazing but almost Vegas quality with a lot of options and good fresh juices. One of the biggest disappointments was the power to the room being cut automatically after we had been absent for a certain period so none of our devices would charge. This might not seem like a big deal but it really ended up being a problem. I think the minibar power was cut as well because it was never really that cold. My wife even experienced the power going out when I left one night to go fill up the water bottles. Every time we would arrive back at the room all of the devices would refresh, so it was clear what was happening (despite the front desk claiming the power should not be being cut when the room was vacant.)

See More

Vacation Offers

  • Receive up to $800 in resort coupons with a minimum stay at select all-inclusive Iberostar Hotels & Resorts in Mexico and the Caribbean.

    Montego Bay, Puerto Vallarta, Riviera Maya, Cancun, Cozumel, Punta Cana, Puerto Plata

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.