All inclusive

Iberostar Tucan

Riviera Maya 4.0

Overview

The Iberostar Tucan sits on the Caribbean beach of Playacar along the Mayan Riviera and is surrounded by a natural ecosystem with abundant vegetation and diverse animal life.  A great option for family vacations, where visitors can relax in perfect harmony with nature and enjoy a generous variety of activities and dining services.

Other Fees: Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

350

Rooms

Premium Room
377 square feet
  • 1 king bed, or 2 double beds
  • Garden or jungle view
  • No more than 4 guests in the room
Premium Room
377 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

Premium Near Pool
377 square feet
  • 1 king bed, or 2 double beds
  • Jungle view
  • No more than 4 guests in the room
Premium Near Pool
377 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

Premium Tropical View
377 square feet
  • 1 king bed, or 2 double beds
  • Garden view or Jungle view
  • No more than 4 guests in the room
Premium Tropical View
377 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

Junior Suite
409 square feet
  • 1 king bed, and 2 day beds
  • Garden view or Jungle view
  • No more than 4 guests in the room
Junior Suite
409 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

Junior Suite Ocean Front
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Junior Suite Ocean Front
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

Junior Suite Ocean Front Beach Access
409 square feet
  • 1 king bed, or 2 double beds
  • Oceanfront
  • No more than 4 guests in the room
Junior Suite Ocean Front Beach Access
409 square feet
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

2 Bedroom Family
  • 1 king bed, and 2 double beds
  • Garden or jungle view
  • No more than 6 guests in the room
2 Bedroom Family
Featured amenities
Included in all rooms
  • A/C
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Mini-bar
  • Phone
  • Safe
  • TV
  • Reusable glass water bottle

Amenities


Location

Address
Pasea Xaman-ha Lote 2, Playacar, Riviera Maya, Quintana Roo, 77710, Mexico
60 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 3 out of 5

Entertainment took a hit

Karen K on Jul 06, 2024

I would like to preface this review with the fact that this is our favorite resort in Playa Del Carmen. We have been coming here for years and each time it has surpassed our expectations. This was our first time back after a 6 year intermission and the service, food, and grounds were just as amazing as we remembered. I know that COVID has changed and hurt a lot of hotels... however, the heart and soul of this resort, the part that we always came back with the most memories of, and the part that we were looking forward to the most again was their entertainment. Unfortunately, their entertainment has taken a HUGE hit from the last time we were there. Their entertainment used to be AMAZING, with a choreographed and comedic performance every night created by the Star Friends. Each show was preceded by a game where they invited guests to participate. And before the game, they had a live band sing music while inviting their guests to dance. Now they have karaoke every other night (which we personally did not like), and their live singers aren't captivating enough to get you dancing. The FEW night shows that we saw were great... but they used to be great EVERY night. We were informed while we were there that Iberostar hired a US company to do a lot of their entertainment and let their previous entertainers go. This is SUCH a shame. We could tell that most of the singers were not from the area, which was disappointing because the music they sang made you feel like you were in Miami and not in Mexico (mostly in English and very limited latin classics). I really hope they rehire their own entertainment and help restore the old Iberostar that we all know and love. Overall, great trip and will probably still go back because of the memories we had of the hotel.... but if you are going back with the expectations that Iberostar Tucan is still what it was 6-10 years ago you may be disappointed.

TripAdvisor users rated this property 1 out of 5

ruined vacation

DayTrip46684254493 (Adeje, Spain) on Jun 18, 2024

we lived in the hotel for 14 days. Let's start in order. We flew for 10 hours, then waited for the transfer, finally we got to the hotel. We expected a joyful meeting, but alas we were greeted very coldly and we had to stand at the reception desk for 20 minutes to be accepted. Then we They said that we had to wait for the suitcase because the person was not there. We, tired, took the suitcase ourselves and carried it to the room. Complete disappointment awaited us in the room. An old, smelly room. The room stank of dampness and sewage. Everything was old and unpleasant, starting from the furniture and ending with towels. We asked to change the room, to which they agreed, but with an additional payment of 35 euros. This is the first time we have heard this, we have repeatedly vacationed in iberostar hotels. Everything is outdated, the guys on the street have been on the street for 24 years!!!!! Renovate the hotel, you are behind. there are no basic sockets, 1 per room, to charge the phone. Terrible internet. Towels, this is a separate issue, we have better ones lying around in trash bins. Gray, washed out. On the beaches, almost all the sun loungers are broken or close to it. There is never any in the bar on the beach champagne. Although I would like to note that the alcohol in the hotel is of poor quality, everything is very cheap. the holiday was ruined, of course we will not return and do not recommend it, there are much better hotels nearby.

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Vacation Offers

  • Receive up to $800 in resort coupons with a minimum stay at select all-inclusive Iberostar Hotels & Resorts in Mexico and the Caribbean.

    Montego Bay, Puerto Vallarta, Cancun, Riviera Maya, Cozumel, Punta Cana, Puerto Plata

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