We decided to book a last minute holiday and we were over the moon with our stay. Firstly the entertainments team were incredible, I took part in Zumba almost every day and I looked forward to it every morning and my partner took part in the pool volley ball - 10/10! The energy the team provided ensured everyone enjoyed themselves and the team were sure to recognise all the familiar faces that would take part.
I would say that every member of staff that we encountered at this hotel were amazing. They were all so pleasant and helpful and worked tremendously hard to ensure guests were catered for. Hats off to the bar team by the pool & the catering team who worked in the burger grill, and of course the drinks runners who would go around the pool area taking drink orders in the heat all day. The restaurant staff in the buffets were also all beautiful and kind and so attentive ensuring we were topped up with drinks throughout our meals. One lady in particular went above and beyond, she knew our son loved sitting outside so when there were no available seats outside she would always guide us to a table with a sea view and I looked forward to seeing her every morning.
I noticed how hard the maintenance team were working throughout our stay ensuring that the hotels wear and tear was being seen to, keeping on top of the hotels general maintenance as well.
The breakfast and lunch buffet had amazing options for all ages, our little boy is 3 and he was spoilt for choice! In fact, we all were. My partner is a big foodie and raved about the omelettes in the breakfast buffet. Dinner was also great, I particularly loved the Chinese restaurant and all restaurants offered a children's menu too which worked out great for us.
We ordered room service on a few occasions after we’d been out on excursions & I have to say the pizzas aren’t the best. However we loved the ceaser salad and pasta dishes, however just be aware that there is around a 45 minute wait for room service in the evening but that’s a given due to the amount of chefs and waiters busy during dinner hours so we didn’t mind we were just grateful to have the service.
I would 1 million percent visit this hotel again just down to the attentiveness of the workers of the hotel who made our stay so perfect.
(Ramsey, Illinois )
Feb 01, 2023
This was our 3rd vacation at Dreams Jade. As always we had an amazing time. The check in with Unlimited Vacation Club was flawless. They were able to accommodate our wishes in the room location and King bed. Jessica Vega, Jimena, Angie and Jero are always a pleasure to work with.
The Dreams Entertainment Team. We can't say enough about all of these guys. They always are going around and trying to get everyone involved in the activities. They are so pleasant and try to make everyone feel at home. My husband was not feeling well and we didn't leave the room one day so he could recuperate and Amara from the Dreams Entertainment Team called that afternoon to see if we were ok. They had said they missed us at the pool. That is really great customer service. My husband loves all the activities that the Entertainment Team do each day and night. The night shows are fantastic. The people on the Entertainment Team that made our vacation such a wonderful experience are: Amara, Andrea, Angel, Saul, Emilio, Jennifer, Christian, Grecia, Leo and one of their new trainees Suhrey. They were so fun and made our trip so amazing. It was our 36th Anniversary that week and they threw us a fun renewal of our vows. They went above and beyond to make our stay so memorable. If you go to Dreams Jade you won't be disappointed.
The Pool Concierge, Luis was great. Always asking if we needed assistance or anything. He was great. The Pool waiters - Tomas & Victoria were always coming around to ensure you had water, drinks or whatever you needed.
The Food was good at all the Restaurants. Luis the Cook was so fun and made the night a great experience at the hibachi grill. We went to the buffet every morning for breakfast. I loved their made to order omelets. Lourdes and Jesus were such attentive waiters. The best.
Our room was cleaned daily by Luis and the night girl (Didn't get her name - who turned down the bed) made our room clean and inviting each day.
There was one housekeeping lady who just stood out each day. She worked mostly in the lobby and bar area. Her name was Francisca. She was such a sweet woman. She smiled every time she saw me and said hi! She was working very hard every time I saw her. She was a great employee.
Luis with Amstar was great in explaining all the different excursions. Our Amstar driver, Hugo, was nice and friendly and got us to the airport with plenty of time to spare to get checked in. He spoke English very well and answered all my questions about their culture on the trip back to the airport.
Our bellboy, Ivan, was so helpful too.
Dreams Jade is a wonderful Resort. You will have to check it out for yourself. You won't be disappointed.
Another Great Stay!!
Jan 31, 2023
This was our 3rd. trip to Jade, and it did not disappoint. Staff, as usual, was extremely helpful and fun to be around. A special shout out to Louis, our pool attendant for the week. Could not ask for a better person to be associated with!! Thanks for all your help Louis.
Amazing vacation at Dreams jade resort and spa
Jan 31, 2023
“Amazing vacation at Dreams jade resort and spa”
I am 84 years of age went with my son to Dreams jade resort.we booked with sunwing. sunwing reputation from old days hs gone down.flight left day late so we lost a day and once we got to Cancun airport it took more than three hours to get to resort by sunwing transfer bus. we found resort was amazing.I had written to resort and requested good suite closer to everything. Resort staff was very helpful at checkin and gave us nice suite closer to everything in building four.our suite had beautiful Oceanview and garden view. our suite was large consisting open concept bedroom with two beds.living room with large television with all channels and large very modern bathroom with big rain shower tub two sinks etc accommodation was perfect for us. housekeeping was very good daily. few pools at resort were really good and they were heated. we used mainly infinity pool over looking beach and ocean.pool bars were all good and they made any drink you asked for and very good.my favourite drink was Mango Margarita very popular at resort. great bar tenders Gilberto and Xavier bar waitress Maria also Becca were great at making and serving great drinks 24 hour coffee bar was very good and make you any kind of coffee you like with few cookies and pastries or cold coffee with ice cream.Ivan was very good at coffee bar I always got my coffee and sat at beach bar with nice comfy chairs and tables.Ambiel bartender at beach bar was very friendly and helpful. morning breakfast at Buffet was perfect.they had any and everything and more for breakfastomlet station was perfect they will make any kind of omelet or eggs you want. I had great breakfast every day.Buffet supervisor Benen made sure everyone had what they wanted.Raul was good and welcoming you to buffet was very nice lady name Cynthia. Best person by far at buffet who looked after me and made sure I had great breakfast was my friend Rodrigo who worked very hard always had my mimosa juice coco etc ready at my table for me and always made sure I enjoyed my breakfast. very dedicated worker.we also went to buffet for lunch few times or ate lunch at pool grill serving all kinds of good food. Dinner always went to specialty restaurants.our favourite was Capers Italian or Mercure French restaurant.they had quite a few specialty restaurant.you don't require reservation and go as many time as you want.if restaurants were full they tell you when table will be available so you go at that time.Really enjoyed food at those restaurants. quality of service food wine etc all good. Resort was good accommodation was good food was good drinks were good.Beach was long for walking.staff was working every day whole day to keep beach clean of seaweed etc.lots of chairs and towels and palaces for shade drink service on beach. we had lot of fun.i am grateful my son took me there for vacation.we had amazing vacation.we met lot of nice people specially a very nice couple from Bellville who were true example of what Canada is and make Canada proud wherever they go.we really enjoyed their company most of the time specials at evening having drinks and conversation with them. they also looked after me whenever my son went in the ocean for swim or to gym. Like title of my review we had amazing vacation. thanks to very good staff at resort
Great second visit
Jan 30, 2023
Preferred amenities are great. Lounge, pool, adults only restaurant and breakfast. Specialty restaurants were very nice. Beach was well groomed although portions are rocky. Nightly entertainment was varied.