Active Advisories
The Grand Palladium Kantenah Resort & Spa will be closed for renovations from April 15, 2023 to December 15, 2023.
Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.
Overview
The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…
Other fees include
- Government of Quintana Roo environmental tax
Check in
3 p.m.
Check out
12 p.m.
Rooms
423
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium Kantenah Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Jetted tub
- Bathrobe and slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed
- Garden view
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- Balcony
- Bathroom with tub and shower
- Jetted tub
- Bathrobe & Slippers
- Outdoor shower
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
Amenities
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Baby Club
Located in the "El Ranchito" Mini Club, little ones from 1 to 3 years old will be able to play at their ease, both indoors and outdoors, thanks to the staff who are highly trained in caring for children of this age.
El Ranchito Mini Club
From the arts and crafts room to the video games and volleyball, the El Ranchito Mini Club has outdoor and indoor facilities so that children aged between 4 and 12 years can also enjoy their holidays in a magical setting. For those who want to learn, they offer an eco tour of the Resort to find out about the culture, flora and fauna of the area.
The Raggs characters invite families here for a very special Palladium entertainment experience, where children come first. Play at Palladium with Raggs is an amazing program where the colorful, canine puppies entertain guests all throughout the resort. Whether they are singing by the pool, dancing in the lobbies, posing for photos at the beach or reading stories at the Mini-Club, fun is guaranteed.
Black & White Teens Club
Teenagers tend to have very specific tastes and are also very demanding. This is why the Grand Palladium Resorts Complex in Riviera Maya has an exclusive club just for teenagers aged between 13 and 19 years. Here they will find a video games lounge, pool tables, table football and even an exclusive disco just for them twice a week!
- Children ages: 2 to 17
| Type | Amenities | |
|---|---|---|
| El Rinconcito | Bar, Pool bar | |
| Kantenah | Bar, Lobby bar | |
| Churchill | Bar, Lobby bar | |
| Hemingway | Bar, Lobby bar | |
| La Jarra | Bar, Beach bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Tikal | Buffet | International | Breakfast, Dinner | Dress code, This venue may be closed or have reduced days of service during low season |
| La Laguna | Buffet | International | Breakfast, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| La Dalia | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| El Gran Azul | Buffet | International | Breakfast, Lunch | Dress code |
| El Dorado | À la carte | Grill/steak house | Dinner | Dress code |
| La Adelita | À la carte | Mexican | Dinner | Dress code |
| Portofino | À la carte | Italian | Dinner | Dress code |
| La Lola | À la carte | Mexican | Dinner | Dress code |
| Ribs & More | À la carte | Grill/steak house | Dinner | Dress code |
| Sumptuori | À la carte | Asian | Dinner | Dress code |
| La Hacienda | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
| Bahia E Brasa | À la carte | Brazilian | Dinner | Dress code |
| Poseidon | À la carte | Seafood | Dinner | Dress code, Reservations required |
| Chang Thai | À la carte | Asian | Dinner | Dress code |
- Rooms: 423
- Built in: 2002
- Renovated in: 2012
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
Pools
- Adults only pools: 2
- Kids pools: 1
- Outdoor pools: 7
- Water slides: Included
Golf
- Mini golf: on site
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Arts and crafts: on site
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Volleyball
- Shuffleboard
- Billiards
- Basketball
- Darts
- Archery
- Soccer
- Air rifle shooting
- Zumba
- Ping-pong
- 24 hour front desk
- ATM available ($)
- Business centre available ($)
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
Pool chairs
Aerial view of beach
Bamboo restaurant
Ribs & More
Fitness centre
Gran Azul buffet
El Ranchito park
Punta Emilia
Spa pools
Mare Nostrum
Colonial bar
Aquatic park
Mini club
Lobby bar
Laguna buffet
Meeting room
Bamboo
Pool
La Adelita
Spa pools outdoor
Kabah buffet
El Ranchito
Baby club
Tikal buffet
El Dorado
Aquatic park
Lobby
La Laguna
Portofino
Beach wedding
Sumptuori
Spa
Hacienda buffet
Hemingway bar
Pool
Location
Reviews
Excellent dinner and service!
618graemef on Jan 26, 2023
Mario, our server, was absolutely fantastic. We had six adults, one child, and two infants and he was very Quico to accommodate the need of a booster seat and a high chair for the children. The food was also excellent!
Must read review if you are planning a trip to the Grand Palladium Kantenah - Riviera
Navigator765325 on Jan 26, 2023
Hello everyone - this review will provide you with an overview of my experience staying at the above-mentioned hotel. We travelled a group of 57 people to attend my best friend's wedding - and I am providing a summary based on what we all experienced during our stay. Rooms: absolutely horrible - the majority of our group had to change rooms a few times due to mold in the rooms. Two couples had to upgrade to another resort and paid an additional 1000$ for the week because the conditions of the rooms they were offered at Kantenah were horrible - MOLD. Many people including myself had no AC In the room - so imagine high temps, humidity and no AC In the room - horrible. They were able to fix our issues 3 days into the trip - but it still wasn't working properly - it would either be too cold or just hot - no balance. Not a fun experience. The beds also very very very uncomfortable - they have mattresses from 1990 - our backs all ache. Service: poor customer service - while we understand they are under-staffed - the staff wasn't very nice. Often, they had no water bottles - no towels available for the beach and not very friendly. Food: was okay but nothing what i expected from my previous travels to Mexico - half the time they didn't have enough guac to serve guacamole - they only did one day of tacos on the beach - we didn't really get the vibe of Mexican food in the buffets - they had the typical, burgers, hot dogs, pizza. So, my recommendation on food, go to the a la carte restaurants to enjoy good and tasty food. Also - the water they use to clean the vegetable and fruits isn't good - many people from our group got really sick - stomachache and diarrhea. We also spoke to other travelers and they were all experiencing some stomach illness - we even saw a couple walking around with Pepto. Check out: our flight was scheduled at 11pm - they made us check out at noon and told us we can shower in the accommodated showers in the lobby - they failed to mention they only had two showers - so imagine a group of 57 people all rushing to shower at the same time - was just awful. They also ran out of towels, shower gel and shampoo - so make sure you pack those in your bag. I had requested a late check out, my room wasn't available, so they offered to switch me rooms the day before - and i had to pay an additional 15USD per hour - so a total of 90USD from noon-6pm to keep the room - they don't offer you to stay at no cost. Also - they ensure that we were picked up at 6pm to go to the airport so we wouldn't be able to have dinner - so make sure you find food before you leave because after 6pm you can't use the facilities anymore. Cleanliness: Terrible - the pool area was always very dirty, you see cups everywhere from the day before, cigarette buds on the floor - pool water very dirty, chairs filled with bird poop. The buffets were also not very clean - food on the floor not picked up - plates and utensils dirty - cups to drink dirty and stained. It was just gross. Beach: sad to say - terrible - full of seaweeds and rocks. We had a really hard time getting into the water due to the rocks - some people from our group hurt themselves and some cut the bottom of their feet from the rocks. So, if you are like me and love the beach - this is not a place for you. Safety: I did not feel safe walking at night in the resort - its a big resort, poor lights, super dark at night - and there's long walking paths before you arrive to the lobby - it was honestly scary.
Vacation Offers
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Enjoy $1,500 in resort credits with a minimum 4-night stay at select TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Punta Cana, Montego Bay, Puerto Vallarta
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