Grand Palladium Kantenah Resort & Spa
Riviera Maya 4.5
Overview
The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
423
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium Kantenah Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Nightly entertainment
- All taxes
Rooms
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-dlx-gv-1.jpg)
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room.jpg)
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Bathrobe and slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room-2.jpg)
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathrobe & Slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-dlx-gv-1.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-dlx-gv-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-dlx-gv-3.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room-bathroom.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room-2.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room.jpg)
![](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/rooms/cunpk2-family-suite-room-bathroom.jpg)
Amenities
- Child care services available ($)
- Children’s pool
- Playground
- Waterpark
Baby Club
Located in the "El Ranchito" Mini Club, little ones from 1 to 3 years old will be able to play at their ease, both indoors and outdoors, thanks to the staff who are highly trained in caring for children of this age.
El Ranchito Mini Club
From the arts and crafts room to the video games and volleyball, the El Ranchito Mini Club has outdoor and indoor facilities so that children aged between 4 and 12 years can also enjoy their holidays in a magical setting. For those who want to learn, they offer an eco tour of the Resort to find out about the culture, flora and fauna of the area.
The Raggs characters invite families here for a very special Palladium entertainment experience, where children come first. Play at Palladium with Raggs is an amazing program where the colorful, canine puppies entertain guests all throughout the resort. Whether they are singing by the pool, dancing in the lobbies, posing for photos at the beach or reading stories at the Mini-Club, fun is guaranteed.
Black & White Teens Club
Teenagers tend to have very specific tastes and are also very demanding. This is why the Grand Palladium Resorts Complex in Riviera Maya has an exclusive club just for teenagers aged between 13 and 19 years. Here they will find a video games lounge, pool tables, table football and even an exclusive disco just for them twice a week!
- Children ages: 2 to 17
Type | Amenities | |
---|---|---|
El Rinconcito | Bar, Pool bar | |
Kantenah | Bar, Lobby bar | |
Churchill | Bar, Lobby bar | |
Hemingway | Bar, Lobby bar | |
La Jarra | Bar, Beach bar |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
Type of restaurant | Type of cuisine | Open for | Additional Information | |
---|---|---|---|---|
Tikal | Buffet | International | Breakfast, Dinner | Dress code, This venue may be closed or have reduced days of service during low season |
La Laguna | Buffet | International | Breakfast, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
La Dalia | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
El Gran Azul | Buffet | International | Breakfast, Lunch | Dress code |
El Dorado | À la carte | Grill/steak house | Dinner | Dress code |
La Adelita | À la carte | Mexican | Dinner | Dress code |
Portofino | À la carte | Italian | Dinner | Dress code |
La Lola | À la carte | Mexican | Dinner | Dress code |
Ribs & More | À la carte | Grill/steak house | Dinner | Dress code |
Sumptuori | À la carte | Asian | Dinner | Dress code |
La Hacienda | Buffet | International | Breakfast, Dinner, Lunch | Dress code, This venue may be closed or have reduced days of service during low season |
Bahia E Brasa | À la carte | Brazilian | Dinner | Dress code |
Poseidon | À la carte | Seafood | Dinner | Dress code, Reservations required |
Chang Thai | À la carte | Asian | Dinner | Dress code |
- Rooms: 423
- Built in: 2002
- Renovated in: 2012
- Fitness centre: on site
- Salon: on site ($)
- Sauna steam room: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Water aerobics
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
Pools
- Adults only pools: 2
- Kids pools: 1
- Outdoor pools: 7
- Water slides: Included
Golf
- Mini golf: on site
Water sports
- Dive shop: on site ($)
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site ($)
- Snorkeling: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Arts and crafts: on site
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Volleyball
- Shuffleboard
- Billiards
- Basketball
- Darts
- Archery
- Soccer
- Air rifle shooting
- Zumba
- Ping-pong
- 24 hour front desk
- ATM available ($)
- Business centre available ($)
- Catholic wedding chapel available ($)
- Currency exchange available ($)
- Dry cleaning available ($)
- Giftshop available ($)
- Laundry services available ($)
- Medical services available ($)
- Medical services onsite available ($)
- Meeting facilities available ($)
- Multilingual staff
- Parking
- Photo shop available ($)
- Shopping onsite available ($)
- Tour desk available ($)
- Wedding chapel available ($)
- Wedding facilities available ($)
![Logo: Grand Palladium Kantenah Resort and Spa](/content/dam/westjet/images/hotels/logos/cungra-logo.jpg)
![Pool chairs](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/1grand-palladium-kantenah_pool-chairs.jpg)
Pool chairs
![Aerial view of beach](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/main/grand-palladium-kantenah_aerial-view-of-beach.jpg)
Aerial view of beach
![Bamboo restaurant](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_bamboo-restaurant.jpg)
Bamboo restaurant
![Ribs & More](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_ribs--more.jpg)
Ribs & More
![Fitness centre](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_fitness-centre.jpg)
Fitness centre
![Gran Azul buffet](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_gran-azul-buffet.jpg)
Gran Azul buffet
![El Ranchito park](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_el-ranchito-park.jpg)
El Ranchito park
![Punta Emilia](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_punta-emilia.jpg)
Punta Emilia
![Spa pools](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_spa-pools.jpg)
Spa pools
![Mare Nostrum](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_mare-nostrum.jpg)
Mare Nostrum
![Colonial bar](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_colonial-bar.jpg)
Colonial bar
![Aquatic park](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/main/grand-palladium-kantenah_aquatic-park.jpg)
Aquatic park
![Mini club](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_mini-club.jpg)
Mini club
![Lobby bar](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_lobby-bar.jpg)
Lobby bar
![Laguna buffet](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_laguna-buffet.jpg)
Laguna buffet
![Meeting room](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_meeting-room.jpg)
Meeting room
![Bamboo](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_bamboo.jpg)
Bamboo
![Pool](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_pool.jpg)
Pool
![La Adelita](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_la-adelita.jpg)
La Adelita
![Spa pools outdoor](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_spa-pools-outdoor.jpg)
Spa pools outdoor
![Kabah buffet](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_kabah-buffet.jpg)
Kabah buffet
![El Ranchito](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_el-ranchito-.jpg)
El Ranchito
![Baby club](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_baby-club.jpg)
Baby club
![Tikal buffet](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_tikal-buffet.jpg)
Tikal buffet
![El Dorado](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_el-dorado.jpg)
El Dorado
![Aquatic park](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_aquatic-park.jpg)
Aquatic park
![Lobby](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/main/grand-palladium-kantenah_lobby.jpg)
Lobby
![La Laguna](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_la-laguna.jpg)
La Laguna
![Portofino](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_portofino.jpg)
Portofino
![Beach wedding](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_beach-wedding.jpg)
Beach wedding
![Sumptuori](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_sumptuori.jpg)
Sumptuori
![Spa](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_spa.jpg)
Spa
![Hacienda buffet](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_hacienda-buffet.jpg)
Hacienda buffet
![Hemingway bar](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/services/grand-palladium-kantenah_hemingway-bar.jpg)
Hemingway bar
![Pool](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/main/grand-palladium-kantenah_pool.jpg)
Pool
Location
![86 km from CUN airport 86 km from CUN airport](/content/dam/westjet/images/hotels/cun/cungra-grand-palladium-kantenah-resort-and-spa/main/cunpk2-hero.jpg)
Reviews
TripAdvisor Traveler Rating
4.5 Excellent
-
Cleanliness 4.5
-
Location 4.5
-
Rooms 4.0
-
Service 4.5
-
Value 4.0
Lovely hotel with issues!
kevinwright2024 on Jul 20, 2024
Bar staff in certain areas are unpleasant. Room service is poor. No towel replacement, no clean bedding for days, no bathrobes, no snacks, no garden view (jungle). Booking resturants is an issue! Nice areas within the hotel but to many issues to recommend. Would not return.
Average 3 Stars hotel.
Gisela D on Jul 18, 2024
This is not a 5 stars hotel, it’s a 3 stars and to be fair is mostly because the property is overall maintain clean. I’m glad we were part of the family selection which looks modern compared to the rest of the resort and we were able to eat at the nest for breakfast and dinner otherwise the rest of the restaurant option were below average. The rest of the hotel is totally outdated the food and drinks are not good. The customer service is terrible wait hours for clean towels after 3 calls. Will not come back here. Next time I will rather go to a smaller resort that focus on giving a good service and offer more quality food and drinks.
Vacation Offers
-
Two children 0-17 years old stay free in the Family Selection rooms at select Grand Palladium Hotels & Resorts in Mexico.
Cancun, Riviera Maya, Tulum, Puerto Vallarta -
Enjoy $600 in resort coupons with a minimum 5-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Tulum, Punta Cana, Montego Bay, Puerto Vallarta
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