All inclusive

Grand Palladium Kantenah Resort & Spa

Riviera Maya 4.5

Learn about all active advisories related to this hotel

Hotel services and amenities may be affected by new safety policies due to COVID-19. Visit your hotel's website for up-to-date information and see what we're doing to keep you safe when you travel.

Overview

The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…

Other Fees: 1.65 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

3 p.m.

Check out

12 p.m.

Rooms

423

Rooms

Deluxe Garden View
  • 1 king bed, or 2 double beds
  • Garden view
  • No more than 3 guests in the room
Deluxe Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary room service from 11 am - 10:30 pm

Junior Suite Garden View
  • 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
  • Garden view
  • No more than 4 guests in the room
Junior Suite Garden View
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary room service from 11 am - 10:30 pm

Romance Villa Suite Beachside
  • 1 king bed
  • Garden view
Romance Villa Suite Beachside
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-bar stocked daily
  • Phone
  • Safe
  • TV
  • Complimentary room service from 11 am - 10:30 pm

Amenities

  • Child care services available ($)
  • Children’s pool
  • Playground
  • Waterpark

Baby Club

Located in the "El Ranchito" Mini Club, little ones from 1 to 3 years old will be able to play at their ease, both indoors and outdoors, thanks to the staff who are highly trained in caring for children of this age.

Open from: 9:00 a.m. to 8:00 p.m.
Age range: 1 to 3

El Ranchito Mini Club

From the arts and crafts room to the video games and volleyball, the El Ranchito Mini Club has outdoor and indoor facilities so that children aged between 4 and 12 years can also enjoy their holidays in a magical setting. For those who want to learn, they offer an eco tour of the Resort to find out about the culture, flora and fauna of the area.

The Raggs characters invite families here for a very special Palladium entertainment experience, where children come first. Play at Palladium with Raggs is an amazing program where the colorful, canine puppies entertain guests all throughout the resort. Whether they are singing by the pool, dancing in the lobbies, posing for photos at the beach or reading stories at the Mini-Club, fun is guaranteed.

Open from: 9:00 a.m. to 11:00 p.m.
Age range: 4 to 12

Black & White Teens Club

Teenagers tend to have very specific tastes and are also very demanding. This is why the Grand Palladium Resorts Complex in Riviera Maya has an exclusive club just for teenagers aged between 13 and 19 years. Here they will find a video games lounge, pool tables, table football and even an exclusive disco just for them twice a week!

Open from: 11:00 a.m. to 12:00 a.m.
Age range: 13 to 19

The age range below will determine the quantity of children during booking.
  • Children ages: 2 to 17

Type Amenities
El Rinconcito Bar, Pool bar
Kantenah Bar, Lobby bar
Churchill Bar, Lobby bar
Hemingway Bar, Lobby bar
La Jarra Bar, Beach bar

Check-in time: 3 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby
  • Room

Type of restaurant Type of cuisine Open for Additional Information
Tikal Buffet International Breakfast, Dinner Dress code, This venue may be closed or have reduced days of service during low season
La Laguna Buffet International Breakfast, Lunch Dress code, This venue may be closed or have reduced days of service during low season
La Dalia Buffet International Breakfast, Dinner, Lunch Dress code
El Gran Azul Buffet International Breakfast, Lunch Dress code
El Dorado À la carte Grill/steak house Dinner Dress code
La Adelita À la carte Mexican Dinner Dress code
Portofino À la carte Italian Dinner Dress code
La Lola À la carte Mexican Dinner Dress code
Ribs & More À la carte Grill/steak house Dinner Dress code
Sumptuori À la carte Asian Dinner Dress code
La Hacienda Buffet International Breakfast, Dinner, Lunch Dress code, This venue may be closed or have reduced days of service during low season
Bahia E Brasa À la carte Brazilian Dinner Dress code
Poseidon À la carte Seafood Dinner Dress code, Reservations required
Chang Thai À la carte Asian Dinner Dress code

  • Rooms: 423
  • Built in: 2002
  • Renovated in: 2012

  • Fitness centre: on site
  • Salon: on site ($)
  • Sauna steam room: on site ($)
  • Spa: on site ($)
  • Spa treatments: on site ($)
  • Water aerobics

Carretera Chetumal
Puerto Juarez Km, 256-100
Riviera Maya, Mexico
+52 9845772100
86 km from CUN
  • Beach front

  • All-inclusive: Included
    • All meals plus snacks
    • Dinner can be à la carte (reservations required, dress code in effect)
    • Unlimited domestic drinks

Pools

  • Adults only pools: 2
  • Kids pools: 1
  • Outdoor pools: 7
  • Water slides: Included

Golf

  • Mini golf: on site

Water sports

  • Dive shop: on site ($)
  • Motorized watersports: on site ($)
  • Non-motorized watersports: on site
  • Scuba diving: on site ($)
  • Snorkeling: on site

Other sports

  • Aerobics: on site
  • Tennis courts: on site

Other activities

  • Arts and crafts: on site
  • Beach activities: on site
  • Daily activities: on site
  • Games room: on site
  • Nightly entertainment: on site
  • Volleyball
  • Shuffleboard
  • Billiards
  • Basketball
  • Darts
  • Archery
  • Soccer
  • Air rifle shooting
  • Zumba
  • Ping-pong

  • 24 hour front desk
  • ATM available ($)
  • Business centre available ($)
  • Catholic wedding chapel available ($)
  • Currency exchange available ($)
  • Dry cleaning available ($)
  • Giftshop available ($)
  • Laundry services available ($)
  • Medical services available ($)
  • Medical services onsite available ($)
  • Meeting facilities available ($)
  • Multilingual staff
  • Parking
  • Photo shop available ($)
  • Shopping onsite available ($)
  • Tour desk available ($)
  • Wedding chapel available ($)
  • Wedding facilities available ($)

Location

Address
Carretera Chetumal, Puerto Juarez Km, 256-100, Riviera Maya, Mexico
86 km from CUN airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 5 out of 5

Excellent dinner and service!

618graemef on Jan 26, 2023

Mario, our server, was absolutely fantastic. We had six adults, one child, and two infants and he was very Quico to accommodate the need of a booster seat and a high chair for the children. The food was also excellent!

TripAdvisor users rated this property 2 out of 5

Must read review if you are planning a trip to the Grand Palladium Kantenah - Riviera

Navigator765325 on Jan 26, 2023

Hello everyone - this review will provide you with an overview of my experience staying at the above-mentioned hotel. We travelled a group of 57 people to attend my best friend's wedding - and I am providing a summary based on what we all experienced during our stay. Rooms: absolutely horrible - the majority of our group had to change rooms a few times due to mold in the rooms. Two couples had to upgrade to another resort and paid an additional 1000$ for the week because the conditions of the rooms they were offered at Kantenah were horrible - MOLD. Many people including myself had no AC In the room - so imagine high temps, humidity and no AC In the room - horrible. They were able to fix our issues 3 days into the trip - but it still wasn't working properly - it would either be too cold or just hot - no balance. Not a fun experience. The beds also very very very uncomfortable - they have mattresses from 1990 - our backs all ache. Service: poor customer service - while we understand they are under-staffed - the staff wasn't very nice. Often, they had no water bottles - no towels available for the beach and not very friendly. Food: was okay but nothing what i expected from my previous travels to Mexico - half the time they didn't have enough guac to serve guacamole - they only did one day of tacos on the beach - we didn't really get the vibe of Mexican food in the buffets - they had the typical, burgers, hot dogs, pizza. So, my recommendation on food, go to the a la carte restaurants to enjoy good and tasty food. Also - the water they use to clean the vegetable and fruits isn't good - many people from our group got really sick - stomachache and diarrhea. We also spoke to other travelers and they were all experiencing some stomach illness - we even saw a couple walking around with Pepto. Check out: our flight was scheduled at 11pm - they made us check out at noon and told us we can shower in the accommodated showers in the lobby - they failed to mention they only had two showers - so imagine a group of 57 people all rushing to shower at the same time - was just awful. They also ran out of towels, shower gel and shampoo - so make sure you pack those in your bag. I had requested a late check out, my room wasn't available, so they offered to switch me rooms the day before - and i had to pay an additional 15USD per hour - so a total of 90USD from noon-6pm to keep the room - they don't offer you to stay at no cost. Also - they ensure that we were picked up at 6pm to go to the airport so we wouldn't be able to have dinner - so make sure you find food before you leave because after 6pm you can't use the facilities anymore. Cleanliness: Terrible - the pool area was always very dirty, you see cups everywhere from the day before, cigarette buds on the floor - pool water very dirty, chairs filled with bird poop. The buffets were also not very clean - food on the floor not picked up - plates and utensils dirty - cups to drink dirty and stained. It was just gross. Beach: sad to say - terrible - full of seaweeds and rocks. We had a really hard time getting into the water due to the rocks - some people from our group hurt themselves and some cut the bottom of their feet from the rocks. So, if you are like me and love the beach - this is not a place for you. Safety: I did not feel safe walking at night in the resort - its a big resort, poor lights, super dark at night - and there's long walking paths before you arrive to the lobby - it was honestly scary.

See More

Vacation Offers

  • Enjoy $1,500 in resort credits with a minimum 4-night stay at select TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.

    Cancun, Riviera Maya, Punta Cana, Montego Bay, Puerto Vallarta

Ready to find your next getaway? 

Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.