Overview
The Grand Palladium Kantenah Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Its paradisiacal setting is embraced by lush gardens with regional tropical vegetation along an 800m private beach of fine white sands bathed by the turquoise waters of the Caribbean. The Resort, decorated with a Mayan style, offers guests an ideal place to enjoy some well-deserved, relaxed vacations in the company of family or friends. Take a nice stroll around the environmentally friendly green paths that have been carefully paved out and enjoy the impeccably kept gardens. At the Grand Palladium Resorts Complex in the Mayan Riviera, the options for entertainment or relaxation are endless, no matter how old you are…
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
423
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium Kantenah Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Bathrobe and slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
FAMILY SELECTION AT GRAND PALLADIUM HOTELS & RESORTS
Families can now enjoy a level of exclusivity with personalized services and facilities. This club, created with families in mind otfers a premium experience, so families can enjoy their vacation to the fullest.
- Designated, privileged area made especially for VIP families
- Unique luxury rooms, personalized services, exclusive facilities, pool bar and lounge area
- Access to all services and facilities of the resort, including priority booking in all restaurants
Children take the lead with Family Boss, our guest classification giving them a VIP experience with exclusive services, facilities and amenities such as a welcome kit with mini-bathrobes, mini-slippers and towels. This offering truly proves that Luxury Comes in all sizes.
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds, and 1 sofa bed
- Garden view or Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Bathrobe & Slippers
- 24 hour room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary room service from 11 am - 10:30 pm
FAMILY SELECTION AT GRAND PALLADIUM HOTELS & RESORTS
Families can now enjoy a level of exclusivity with personalized services and facilities. This club, created with families in mind otfers a premium experience, so families can enjoy their vacation to the fullest.
- Designated, privileged area made especially for VIP families
- Unique luxury rooms, personalized services, exclusive facilities, pool bar and lounge area
- Access to all services and facilities of the resort, including priority booking in all restaurants
Children take the lead with Family Boss, our guest classification giving them a VIP experience with exclusive services, facilities and amenities such as a welcome kit with mini-bathrobes, mini-slippers and towels. This offering truly proves that Luxury Comes in all sizes.
Amenities
Pool chairs
Aerial view of beach
Bamboo restaurant
Ribs & More
Fitness centre
Gran Azul buffet
El Ranchito park
Punta Emilia
Spa pools
Mare Nostrum
Colonial bar
Aquatic park
Mini club
Lobby bar
Laguna buffet
Meeting room
Bamboo
Pool
La Adelita
Spa pools outdoor
Kabah buffet
El Ranchito
Baby club
Tikal buffet
El Dorado
Aquatic park
Lobby
La Laguna
Portofino
Beach wedding
Sumptuori
Spa
Hacienda buffet
Hemingway bar
Pool
Location
Reviews
TripAdvisor Traveler Rating
Beautiful Property, Disappointing Service
Chelsea B on Dec 07, 2024
We recently stayed at this resort for a wedding, and while the property and beach are beautiful, the experience was marred by poor service and disorganization. Check-in took around 40 minutes. Although drinks were available, no one offered them. At check-in, we were handed a scribbled on map with restaurant times and informed we needed to make reservations 24 hours in advance. Unfortunately, after attending wedding events, reservations were no longer being accepted. The next morning at 8 AM, all restaurants were fully booked except for the $125-per-head “show” dinner and the buffet. Our room had multiple issues, including a non-functioning safe and air conditioning. Despite reporting these problems to the front desk, nothing was addressed for an entire day. When we followed up, we were told we needed to be in the room for maintenance. Later that night, after numerous calls went unanswered, we had to walk to the lobby again. Maintenance arrived but left without resolving the issue, and by 11 PM, we were told we couldn’t change rooms because maintenance still needed to “try to fix it.” As I am pregnant, I requested extra pillows to help me sleep on my side. These took hours to arrive and only came after yet another trip to the lobby because no one answered the phone. Room service was similarly unreliable—our order never arrived, and we had to leave for dinner hungry after waiting 1.5 hours. We eventually did the paid dinner because everything else was fully booked. Interestingly, the price dropped significantly when we booked late—we ended up paying $32 per person instead of $125. The food was excellent, and perhaps the other restaurants are equally good if you can manage to get in. However, the buffet was a major letdown. Overall, while the setting is lovely, the service is subpar and disorganized. If we weren’t here for a wedding, we would have left after the first night. This resort might be fine for a budget or family trip, but don’t expect high-quality service or a smooth experience.
Okayish Resort
joshuaibarra21 on Dec 02, 2024
Food was not that great. Booking a dinner reservation for the day you arrive is impossible since all the tables are booked once you get there. Must book 2 days in advance. AC in rooms is not great. Little air flow. We got locked out of our room one night and couldn't get in for about an hour. Overall service was ok.
Vacation Offers
-
Two children 0-17 years old stay free in the Family Selection rooms at select Grand Palladium Hotels & Resorts in Mexico.
Cancun, Riviera Maya, Tulum, Puerto Vallarta -
Enjoy $600 in resort coupons with a minimum 5-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Tulum, Punta Cana, Montego Bay, Puerto Vallarta
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