TRS Yucatan Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10882 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Amazing Experience!!

cardenas549 (Aurora, Illinois) on Sep 30, 2023

It was an amazing experience, would definitely come back. Made us feel like at home and family. Restaurants are very fancy and our favorite was El Gaucho for dinner, our waiter Edui was OUTSTANDING deserves a raise never had this type of service anywhere that he provided. Wish we could have this restaurant type food at home.

TripAdvisor users rated this property 5 out of 5

Second Time Staying Here

Gemma V on Sep 30, 2023

This was our second stay at TRS Yucatan and it didn’t disappoint again! We were here 17th-27th September. We arrived and was greeted at reception with some warm towels and a refreshing drink. They knew we’d stayed the year before and asked what block we were in last year. We said we had stayed in block 64 and they offered to move us from block 60 which they had us down for this time to 64 the next day but we were fine with trying a new block - I thought the offer to move us to our previous block was ?????? We had the same kind of suite as last year - junior and it was perfect. Our requested alcohol was waiting for us and our fridge was stocked with everything. We just had to ask for milk, which they made sure was in there the next day. Shout out to our butlers Verónica, Eric and Fernando who were amazing. They were great for advice and booking us into our restaurants. The guys were great and funny! Verónica absolutely stood out for me as she introduced our dance routine for the games day and helped us book the Cenote. Nothing was too much trouble and she always had a smile and was so happy to help. The beach has moved this year & is actually closer. We did a day here and spent some time in the sea but most of our time at the hotel was around the infinity pool. My favourite restaurant is still Tentazione, however the show table at Sumptuori is definitely not to be missed! Erick was absolutely amazing - he was so funny and talented. I highly recommend ?????????? We took part in the TRS Fans Addicts games this year and came second, winning a romantic dinner at the Cenote that included the Mayan ceremony - again, something I highly recommend as it was so special. We were picked up in a special cart, Moses escorted us and told us everything that was going on. As it had rained heavily that day and more was expected, we did the ceremony in the Cenote and the meal in the closed off section of Capricho. It was absolutely perfect. The staff here can not do enough for you - everyone is so friendly and welcoming. The service is fantastic. We loved the food - this year we ate at Tentazione, Chang Thai, Sumptuori, La Adelita and La Dalia in the evenings. Capricho is still my favourite for breakfast. We did the Chichen Itza & 2 Cenotes tour with Dan Palka - I can highly recommend this and will review on his page. We did the catamaran tour and snorkelling which was a great day too. Chic Bingo was fabulous! We didn’t do Chic as we did that last year but the Bingo was like Bongos Bingo and we really enjoyed it. We really hope to be back next year!

TripAdvisor users rated this property 5 out of 5

Best dinning experience ever

Sherman L on Sep 29, 2023

Our 1st recommendation eatery was La Boheme, French cuisine. Our server Angle Made our visit. He was so helpful, patient, and hospitable. His recommendations exceeded our expectations. We would absolutely come back to this establishment.

TripAdvisor users rated this property 5 out of 5

Fantastic resort!

RaquelJBC77 (Mississauga, Canada) on Sep 29, 2023

Our one week stay here was relaxing and rejuvenating. We had an awesome time. All staff are very friendly and accommodating. Our butlers-Bernardo, George and Guillermo were the best! All restaurant staff were great and the travel club representatives were fantastic! Joao from our travel club was super thoughtful, arranged a surprise belated birthday dinner at La Boheme. Thank you all for the wonderful experience ??????

TripAdvisor users rated this property 5 out of 5

Special Place to me

R5789PRkimg (Marion, Iowa) on Sep 28, 2023

This was my fourth visit to TRS Yucatán and eighth to the entire complex (White Sands). It is truly an amazing resort. We first had a room in building 68 near Infinity pool on second floor. We asked to be moved to a handicap room (I had no idea they even had them) and moved to building 71. Arturo and Paola the butlers were fabulous for questions and booking items like bingo (highly recommend). Room was fabulous. Able to charge devices fine. Word of warning, bring more than you need as far as meds as resort helped us order some for delivery but the cost was five times the value (Robax gold sells for $11 USD) but we paid $65. A set of small lithium coin battery for a medical device were $35 for delivery $6 in USD. Also the service this year in Capriccio was Very very slow compared to my past visits. I ordered fairly quickly but received salad about 10 minutes later then main course after an hour seated. Their menu is quite extensive though so kept going back. Shout out to Sarahi at Full moon bar. GreaT drinks and fabulous service.

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