TripAdvisor Traveler Rating

Excellent service and amenities! Can’t complain about really anything. (Though my friends, who hadn’t pre checked in as we did, were told their king size room wasn’t available on the first night- so they had to sleep in a double room and then move. That was a real bummer!). Food, drinks, pool and beach chair availability, and of course our lovely Butlers (Israel and Alexx) was all outstanding.

Fantastic service Daniel a gentleman lovely service throughout our 10 day stay at Capricos best restaurant and Lauren great hostess

This was our second time at TRS and the staff goes out of their way to make sure everything was taken care of. Drinks were constantly refilled and stocked when we need it. Food was delicious and always fresh. Special shout out to David from the POP team who went above and beyond to make accommodations for my friends and me to do rifle shooting and archery. A respectable young man, he taught us thoroughly and safely and even managed to squeeze us in for a second round after other guests completed early. Truly a fun time!

Where do I start, I LOVED this resort!! From check in with Erik to check out absolutely everything was perfect. We stayed in Villa 68 on the 1st floor with a private plunge pool (I only used the pool twice, there are so many areas to explore we didn’t stay in the room too much). Our butlers Itzel and Roberto were absolutely wonderful and attentive to any needs you have. We were just steps from the stunning infinity pool and then a short few minute walk to the salt water pool and Terraza pool. The restaurants and lobby are also a short walk (a couple big hills to climb) but the golf carts were everywhere, just flag them down if you want a ride anywhere. We never waited more than a couple minutes for a cart (other than our last night coming from Kantenah resort back to TRS we waited about 10 minutes). TRS guests have access to all amenities at the other 3 resorts (White Sands, Colonial, Kantenah) so the overall resort is HUGE. TRS itself had nightly entertainment in the form of music, DJ, Bingo (not your nor typical Bingo—-so much fun!) but is fairly laid back and relaxing. If you want nightly action Colonial seemed to hold most other events along with the 24 hour sports bar. TRS also has 24 hour room service, we used once when we had a really late dinner reservation, takes about 45 minutes for delivery and food was excellent. Let’s talk food….we ate a LOT! Food was great! Our favourite meal that we’re still all talking about (and maybe drooling) was Tentazione (Italian), highly recommend and order the Tiramisu for dessert, absolutely amazing! We very much enjoyed La Boheme (French) as well. Sumptuori (Japanese-Kantenah) was good. We also ate a great meal at El Gaucho (the cuts of meat are different than what we’re used to, I had the short ribs which were fantastic, called something else on the menu-beef strips maybe), sit with your butler after arrival and they will schedule these restaurants for you. Helios was very busy our first morning and then we ended up at Capricho the 2nd morning and every morning after that, truly a special experience from Loren greeting you at the door to the fabulous people inside (ANA we Love You!??) and Daniel. Breakfast became one of my favourite parts of the day! La Jarra beach grill was great but after a couple days we needed some additional variety and would go to La Hacienda buffet (Kantenah-closest to TRS beach) great variety and many cooking stations making everything fresh, very impressed for a buffet. We cancelled a reservation at Poseidon Beach restaurant (very stinky sargassum buildup in that area so likely would not have been an enjoyable meal). About the sargassum….the resort placed barriers and are making an effort to remove it and keep it from coming in but this is completely out of their control). This was our only disappointment about our vacation but again, absolutely nothing to do with the resort, Mother Nature has her own plans. The Salt Water pool was kept clean and was very enjoyable along with the Infinity pool…..we still went to the beach everyday and enjoyed the atmosphere and there were a couple days we were able to swim (we found a place a short walk to the left of our resort which was much clearer). Don’t let this ruin your vacation, there is so much more this resort has to offer! The TRS exclusive beach is a 15 minute walk (lovely walk along the shoreline) or a quick golf cart ride away. There is a Beach Butler too that had sunscreen in case you forgot that in your room, lots of towels etc. There were LOTS of loungers available, and lots of shade too. Never ever had to play the “chair game” which was lovely! Whether you were going to the beach or the pool we really had no issue finding a place to sit at anytime of the day. Now, the resort was at about a 70% capacity I heard so that may have factored in. All in All, we always felt appreciated and the staff here truly do go above and beyond to welcome you and make sure you’re being taken care of. I would absolutely 100% without a doubt return to this resort! We met many people here that have been coming back, one couple it was their 29th visit! I can honestly see why, we truly had an amazing week!! One week wasn’t long enough, I’ve been back home for a day and missing it already!

This hotel is a little piece of paradise in our anxious and unstable world. Beauty, palm trees, abundance, and comfort in every possible way. We had a wonderful, spacious ocean-view room where I would happily stay for six months. The variety and abundance of food were impressive, the cocktails were beautiful, the sports activities were excellent, and the entertainment program was always fun. This vacation was worth every cent spent. The level of care we received here is hard to even imagine. We would especially like to thank our butler, Alexis Casanova. He was always ready to help with any question, chat with us, and make our days more fun. Every conversation with him lifted our mood. We are also very grateful to the Helios AM restaurant team: Manuel Edwin Julio Alain They were always very attentive, remembered our preferences, and would bring us the drinks we love without us even asking. Many thanks to the entire staff for the fairy tale they create for their guests. We will definitely return to this hotel next year!