Royalton Splash Riviera Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

3528 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Good food for good time!

853grants (Winter Park, Colorado) on Feb 01, 2025

Very good food and active atmosphere for a fun evening. Waiters were responsive and the hibachi chef did well. The sushi beforehand was good too. We had the green tea cheesecake and it was good as well. My drink was a ginger ale, which was lovely.

TripAdvisor users rated this property 2 out of 5

Mid level resort

Matt P on Feb 01, 2025

This is a very mid level resort. Although it wasn’t terrible, I definitely would not go back. The food is mediocre at best along with the service. Multiple people in our group got sick while there. I saw a mother catching her daughters throw up in a napkin out in the hallway one night. There were also several things occurred that made me feel unsafe.

TripAdvisor users rated this property 2 out of 5

horrible

Jason G on Feb 01, 2025

The only reason I am writing this review is to hopefully help other families. This place is at best a 3 star resort. The food is some of the worst food I have ever had. I basically survived on bread and water for the 5 days. We even had diamond club and the food was no better. The only advantage is better booze. I would look at the Hilton down the street. We stayed there the year before and it is night and day different. The resort itself is ok but nothing to write home about. Stay away.

TripAdvisor users rated this property 3 out of 5

Not worth paying for dimond club 3 star hotel at best

Michael S on Feb 01, 2025

Rooms ok not cleaned very well even though left tips on bed every day for maid under beds covered in dust and hair our butlers Valentin and Macy were top of the game at their job nothing was a problem for them the resort staff around the bars and restaurants weren’t interested in us they were concentrating on the Americans so you had to go get your own drinks even though we tipped well the ones that did get us a drink , food leaves a lot to be desired always cold the buffet is just a free for all no organisation people blocking access to food counters Americans with no manners food left everywhere outside so seagulls and other birds eating peoples food leftovers the main restaurants you never got what you ordered most of it didn’t turn up three restaurants we walked out of fed up of waiting for food again constantly sucking up to Americans wouldn’t recommend this hotel, we went because the Royalton next door was full now that hotel is second to non it’s a shame that the splash doesn’t live up to its rating 3 star at best won’t be going again we were dimond club and basically makes no difference not worth the money

TripAdvisor users rated this property 5 out of 5

Excellent Resort

Mary G on Jan 31, 2025

The room was very big and the beds were very comfortable. The service from the Butlers were outstanding. Roman was very helpful and answered all my questions. Set up dinner reservations for me. And would ask if I needed anything else. The resort was so pretty tons of pools. The beach was pretty they kept up with the seaweed. The staff was always cleaning up after everyone. Always cleaning and everyone was smiling the whole time.

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