Royalton Splash Riviera Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.2
  • Location 4.3
  • Rooms 4.2
  • Service 4.2
  • Value 3.9

6138 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Really Good with diamond club upgrade.

Chad M on Jul 03, 2026

Getting the diamond club upgrade is well worth it. The butlers Alfredo and Arturo were great. Very professional and polite.

TripAdvisor users rated this property 4 out of 5

Bar staff

Kristen W on Jul 03, 2026

Estefani has been absolutely amazing her service is 10/10 she is so kind and accommodating

TripAdvisor users rated this property 5 out of 5

Family week long vacation

katie c on Jul 03, 2026

Diamond club experience is perfect for families! We were 10 people (6 adults, kids 10, 7, 7, 4). Daniel from the bartending staff was so kind and attentive to our family the whole week. He kept the water cold and drinks flowing. The entertainment staff - Miguel and Brian- were welcoming for kids of all ages participating in the activities.

TripAdvisor users rated this property 5 out of 5

Daniel is awesome!

David B on Jul 03, 2026

Wonderful time at Royalton. Daniel was an amazing waiter who took great care of our family for the day!!

TripAdvisor users rated this property 5 out of 5

Great Family Resort

Dan F on Jul 03, 2026

This resort is very family friendly with lots of activities, restaurants and attentive staff. Everyone is incredibly kind and goes above & beyond to create an enjoyable experience. Eliu & Eduardo were fantastic butlers and helped us in some very unique situations! They made the trip extremely special. Zero issues with food (it was fantastic), pools, rooms, evening shows, or activities. We did feel a few water park slides were dangerous and saw a couple people get injured including a little girl who needed medical attention. Otherwise this is a great choice for families looking for a wonderful getaway!

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