Royalton Splash Riviera Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2723 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Wedding with relaxation and great service

788theresak (Blind Bay, Canada) on May 19, 2024

Had a wonderful time at the Royaltan attending a wedding. Buffet was great. Spa was wonderful! Our butlers Roque and Gonzalos were easy to reach out to and attentive to all the extra things like making dinner reservations, spa reservations, coffee service, ice service and helping with the bridal suite arrangements. They both really went above and beyond to answer our questions and help make our time wonderful.

TripAdvisor users rated this property 4 out of 5

A great place to unwind with the family!

Explorer51076134508 (Montreal, Canada) on May 18, 2024

Having been to island likes Jamaica and Antigua where the beaches are pristine! I was a bit hesitant with Mexico.. but the resort seemed amazing overall with the lots to do. So here is our experience.. 1. The resort is amazing. Tidy, clean, lots of things to see and do. Entertainment is great. Lots of things to do with your kiddos. They really go out of there way to make it kid friendly and fun. 2. The service is great. We absolutely appreciated Hugo and Carlos from the buffet. Excellent excellent service. Carries your plate, pulls out your chair. Drinks flowing. Always greeted with a smile. Carlos made my daughter feel extra special and we left him a nice card which he really appreciated. 3. The food itself was not the best and really was mixed. Buffet food was really mediocre and hard to find food we can enjoy. But the pollo rojo is awesome. The desserts overall are meh. Compared to other Royalton, its just not that great. But- Smoke- amazing. Quick service. Amazing ribs! The Cave- not a kid friendly menu, we walked out, the food was too pretentious and complex. Just wasn't worth the 1+hr wait to eat for a meal we may or may not enjoy. Coffee us great though! 4. The beach - yes there is seaweed, again having been to gorgeous beaches, it's not as nice. But it is warm and so refreshing! Move past the first 2-3 feet of seaweed and have nice warm waters to splash about. I really can't complain. Go in and enjoy it. 5. The water park, my son hit his head on one of the slides (active 12yr old) and some of them look unsafe and just generally a bit nerve wracking seeing people get banged up. But you can find a few you like and enjoy it! 6. The cabanas are amazing. We spent most days there just so nice having the service and a private area. The boys that manage the area do an awesome job. 7. Abel - diamond club pool, amazing service. Quick and efficient! All in all, really great time overall. I def left with a more fonder feeling of Mexico. If you are looking for a resort to have fun with the kids, loads to do and explore. This is a great place to be! If you can manage to get to Isla Mujeras for some sight seeing - do it. The shops there are also literally a fraction of the cost. My daughter got a fish on resort for 50$ .. the store in isla mujures .. it was 11$! They will totally try to rip you. So barter while you can if you buy on resort. We had an awesome time!

TripAdvisor users rated this property 5 out of 5

Beautiful Resort and very attentive Staff

Curiosity05812963263 on May 18, 2024

The food was excellent with many cooking stations. Good selection for those who prefer the vegetarian choice. The resort grounds and the room are kept very clean. Our 9 year old niece especially loved the evening shows for children. Everything we needed was graciously accomodated by Chris the Tui champion through Whatsapp.

TripAdvisor users rated this property 5 out of 5

Amazing holiday

Martin D (Halifax, United Kingdom) on May 17, 2024

Wow what amazing holiday we had the hotel is great for families the room service the food the restaurants we really enjoyed the steak house the mix grill and the rib eye steak the water parks the kids club pools beach the shows and wow the white party was fun for me and the young children the cave is very nice the best holiday I have had only point I would say there is not enough rubbish bins around the complex Christian our butler was there for you for all your needs

TripAdvisor users rated this property 4 out of 5

Beautiful Resort, Even Better Staff

Anthony M on May 17, 2024

So many positives. Great food. Amazing restaurants. Lovely comfortable rooms. Grounds well kept. Abundant restaurants. But the service was exceptional. Especially the support from Montserrat Vargas. She went above and beyond to fix a minor problem to ensure our family had an amazing experience. You can tell she is a great leader which is why this place runs so well. She arranged a lovely dinner for us to celebrate my parent’s 50th Anniversary and even came by that evening to ensure all was well. Truly exceptional. I can’t thank her enough. The staff here truly make your experience a great one. Very hard working, sincere, and welcoming. Makes you feel right at home. The only reason I am not giving a five star rating is due to the condition of the beach but that’s out of the control of the staff. Otherwise this is an amazing place.

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