Active Advisories
Please note from August 17th to December 15th, 2024, the Grand Palladium White Sand Resort & Spa, will go through renewal works, replacing the pool’s coating with granite as well as the ceiling from the “La Laguna” restaurant will be replaced with synthetic palm. During this time, resort guests can enjoy unforgettable moments at Grand Palladium Colonial Resort & Spa pool & water park.
Two restaurants “El Dorado” and “La Adelita” will be temporarily closed for refurbishment work from August 17th to November 15th. The theater of the resort will have refurbishment works and will reopen on December 6th 2024.
All efforts will be made to minimize impact to guests.
Overview
The Grand Palladium White Sand Resort & Spa is located in one of the most touristic areas in the Mexican Caribbean: the Mayan Riviera. Built on a beachfront estate of over 1.220.000 m2, this Resort offers amazing views of the Caribbean Sea along an 800 meter long beach of fine, white sands.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
264
Inclusions
- Daily activities
- Round-trip airport transfers
- Guests staying at the Grand Palladium White Sand Resort and Spa enjoy free access to all the bars and restaurants in the complex, except those located at The Royal Suites Yucatan by Palladium.
- Only Royal Suites guests have access to those Royal Suites Facilities
- Nightly entertainment
- All taxes
Rooms
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Mini fridge
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Mini fridge
- Seating area
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
- 1 king bed
- No more than 2 guests in the room
- 1 king bed
- Maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Use of a canoe
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
Located beside the lake
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed, or 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- 24 hour room service ($)
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- TV
- Complimentary room service from 11 am - 10:30 pm
Amenities
Beach Lounge
Beach
Pool
Pool
Swim Up Bar
Water Park Aerial
Kids Park
Kids Club
Lobby
Gym
Spa
Sports Bar
Chang Thai
La Lola
Location
Reviews
TripAdvisor Traveler Rating
Ongoing construction and room cleanliness
D K (San Francisco, California) on Dec 06, 2024
Beware of the reconstruction of the entire pool area. There is constant construction noise and they put you in rooms that face ugly construction fences. Of course, they will not warn you about this ahead of time. Also, cleanliness of the rooms is suspect. We even sent them photos of huge amounts of dust on our bed headboard, and they did not take care of it during our entire week-long stay. Pretty poor.
Another Great Stay at Palladium
wendyi (Calgary, Canada) on Dec 05, 2024
Sitting in the airport waiting to fly home so figured I’d write my review. This was our 7th time visiting GP. We were in building 59 White sand section. We were aware of renovations taking place at White Sand and had no issues with it. We don’t typically hang out at the white sand pool anyways as we prefer the livelier atmosphere at the colonial pool so it really didn’t affect us. It was a bit of a further walk to the lobby as the short cuts were blocked off by the construction but we didn’t mind the walk, if you wanted a lift there were tons of carts around to take you. Overall food was good and as expected for a budget friendly all inclusive. Our favourite buffet was LaDahlia. It’s a bit smaller and not as much selection but it’s not near as busy as Colonial. For a la carts this trip we did tennpanaki, Brazilian, Italian and Argentinian. The best food was at the Argentinian but the service there was bad. We waited an hour for our appetizers. The best a la cart service we got was at the Italian restaurant, our server,Hipolito, was so attentive and so nice. Best cocktails were of course from Jedi at Churchill’s and best lobby coffees were from the white sand lobby. We arrived on the 25th and although we were there for American Thanksgiving the resort never felt overly busy. We had no issues finding chairs together even in the shade. The towel game wasn’t being played here. Still tons of wildlife. We were lucky enough to see the monkeys again this trip. If you see my buddy “Freddy” the cat that lives outside building 59 give him a treat for me. We’ve been buddies for a couple of years now and he’s always there to greet me and follows me back to my room most nights, we don’t let him in our room but he does try. Our room was cleaned daily and we always had lots of towels and a full fridge. No issues at all with our building or room except the power flickered off a few times on two separate nights. Service was great all around. From Ernesto at the concierge desk who helped us book a birthday reservation for our friends, to Jedi and Fernanda my favourite bartenders at Churchill’s. Also our server at the pool I feel terrible I cannot remember her name. She was great she had the mojitos coming everyday! Other shootouts to Hector at the Japanese restaurant and Hipolito at the Italian restaurant. At LaDali Kathya greeted us each morning with a huge smile and was always so welcoming and our waiter, unfortunately I cannot remember his name I think it was Eugene or very similar to that. He was always chatty and aided us with our mediocre Spanish by teaching us a new word or saying everytime he waited on us. We also spent a day at the spa. We had a couples massage with Syndie and Carmen and they were so good and we spent most of the day at the hydrotherapy/ pool area and lounging in the hammocks. Highly recommend it. It was very relaxing. Overall it was another great trip. Not 100% perfect but nothing is. We are already planning trip #8!
Vacation Offers
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Enjoy $600 in resort coupons with a minimum 5-night stay at select all-inclusive TRS Hotels and Grand Palladium Hotels & Resorts in Mexico and the Caribbean.
Cancun, Riviera Maya, Tulum, Punta Cana, Montego Bay, Puerto Vallarta
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