Grand Palladium White Sand Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

5952 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Family vacation

hoirch (Rothesay, Canada) on Jan 26, 2023

Spent 7 days with family, 2 kids aged 8 and 5. Great trip. Check in was smooth and easy. Took a couple of days to not need the map to get around but once we figured it out we were good. We mostly ate at the buffet because of the kids but there was enough variety and options to keep us all happy. Kids loved the ice cream and smoothie bars. We are at Bahia and brassa and I have to say it was amazing. Pools were excellent, bar staff were very friendly and accommodating. Beach was spectacular. Some seaweed on the morning but it was cleared as the day went on. Shuttles to go to rooms and other lobbies were abundant. Nightly shows were great as well. All staff were friendly and very attentive. Will be back

TripAdvisor users rated this property 5 out of 5

Visit to the Palladium

618graemef on Jan 25, 2023

Edmundo and joseline at the concierge desk were fantastic in helping us with a large reservation! They were both very helpful booking at the steakhouse, Brazilian, and Mexican restaurants. Thank you!!

TripAdvisor users rated this property 5 out of 5

Week long vacay

rebeccadr757 (Virginia Beach, Virginia) on Jan 25, 2023

I couldn’t ask for a better week long stay. Irvin was one of our favorites at the white sands Lobby bar. He makes the best margaritas I’ve ever had! They have a great selection of restaurants. El Dorado was the best service we had at a sit down restaurant. Portofino’s ravioli, lasagna, and bruschetta was fabulous. The meat at Bahi Brazil was so juicy and they had all different meat temperatures. The shuttles were fast and the walking was optional. Most of the “party” events ( shows, live music) was at the colonial. White sands is more quiet and a little more secluded. We bought a spa package and we’re able to access spa amenities all week long. If you’re on the fence about booking, do it! I will be coming back!

TripAdvisor users rated this property 1 out of 5

Not happy - can’t get into our own rooms

Sherri D (Belleville, Canada) on Jan 24, 2023

Quite the experience so far since checking in 2 days ago. We only have one room key to access our bungalow and staff are unable to give us a second one. Our friends that are also staying do NOT have working room keys and have to flag down random staff to get access to their own rooms. Obvious concerns for room safety.

TripAdvisor users rated this property 5 out of 5

Ask for Paola!!

S P on Jan 24, 2023

Our waitress at the pool bar was amazing. We stayed at White Sands Palladium. She was pleasant, efficient and very personable. She made the trip more enjoyable. If you ever have the chance to stay, ask for PAOLA! Room 5434 Emma United States Room 5434 Emma from the United States

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