TripAdvisor Traveler Rating

We absolutely loved our time here! 2 parents, 13yo, 18yo. So much for all to do. I heard that it was 100% full while we were there over spring break but it was not an issue at all. We hardly waited for anything, the pools are so big it didn't matter how many people were in them AND there's so many different pools to choose. I especially loved that it's in its own "private" cove, there's basically vegetation at each end of the resort and a checkpoint to get in - this provided my kids much more freedom because I felt like it was safe from the outside public.

This is our 4th visit to the Barcelo and we are always happy with our experience. With what is happening in our world around us….we are grateful to all the staff at the Barcelo. Everyone is always pleasant and work so hard to make our vacation memorable….from the pleasant surroundings to the wonderful meals…..we will definitely be back. Thank you to all the staff for your hospitality…..

One of the slowest checkin experiences ever in Quintan Roo. We booked what we thought was junior suite ocean view and got placed far away from the ocean, called front desk to have the move me and now I’m being told they’re fully booked yet you can go online and make a reservation…. Make that make sense. Do not recommend staying here

DO NOT go in March unless you are a drunk college kid!! We did a Premium Ocean Front room at the Palace thinking that since it is the more "upscale" hotel in the resort it would more likely be calmer and relaxing and we were WRONG! The music was sooooo loud at the pool that even with the door closed, you felt like you were standing not far from the speakers. They finally had a quieter room open up on the third day so we moved rooms and that helped some. You could not get a decent timed reservation at any of the al-la-cart restaurants until the 3rd and 4th nights and then when we were there, the restaurant was half full!! My guess is they advertise them but purposely do not fill them so they really do not have to pay for the more expensive meals. We also did not realize that the hotel caters to college/high school spring breakers. I really did not expect that of the Palace. We have stayed at the Caribe before in the summer and always thought the Palace was supposed to be the more "upscale", quieter facility but we will never stay there again especially in March or April...

This is a wonderful resort. Everything was perfect, from the food to service to the beach. Even though it was busy with spring breaks, it never felt crowded or busy. Never any lineups. Barcelo should be commended to be able to manage this.