It was overall a nice stay. We got a suite to celebrate our daughter’s birthday over there. The suite was really great, with two balconies, 2 big bathrooms.
Two issues though:
- my husband walked on pieces of glass near the kids pool the first day we arrived. He bled a lot.
So he couldn’t go to the pool for two days and had to walk carefully with his injured foot.
We were told that someone will contact us regarding this issue but nobody did.
- we left the cake out for a short time and got ants everywhere! Mostly in the bedroom I was using. There were so many, that we had to ask the hotel to send someone to take care of them (which helped).
The pools were great, and our daughter enjoyed the ice cream shop and “sand playground” for kids.
5 Star Resort? Maybe in Afghanistan?
(Key West, Florida)
Jan 20, 2023
Wellness Center & Resort are not 5
Star anything anymore. The “Spa” is understaffed! There was no bottle of water given in locker. Jacuzzi tub still out of order, like 8 months now. Towel I received for sauna was paper thin, something you would get at a Holiday Inn Express. No attention to detail that made this 5 stars at some point. There was a ceiling light out in steam room and no treat given after receiving a massage. The Penny pinching continues to their customers while rates remain high! At the resort, same story! Huge beautiful flower arrangements in lobby are gone. No lemonade or wet towels given to arriving guests. Room is in disrepair and upgrades are past due for $800-1000 night. Went to lobby bar for a glass of wine and had to choose between a Fairmont cab at $32 glass or an Opus One glass at $190. This is a lobby bar, not South Beach. New owners have done away with all the little amenities that kept guests coming, now it's just a money grab until they sell in 2 years. Went to grab and go to pick up a coffee. 18% service fee added to bill plus workers have a tip jar! Chocolate covered Oreos guests used to receive for free during turndown service is now $3 plus 18% plus tax and tip! This will be my last visit. Grounds are beautiful but don’t appreciate the nickel and dining of guests!
Lost its luster
Jan 19, 2023
Have been a big fan as you can see in past reviews, but… it lost its luster.
- No more self parking. Valet is $65/night plus all the tips if you use your car more frequently during your stay. With that it lost one of its competitive advantages. $65 for valet outside of the city: Insane. Plus: I simply prefer self parking. Faster. No one touches my car. Easy.
Brought it up since we booked the stay before the changes were implemented: No one cared. All I heard was: Everything is getting more expensive in San Diego. In the meanwhile: The self parking lot sits there empty.
- With that: If you go on a weekend, be prepared to wait for your car. Valet team was not able to handle the crowds and I ended up getting the car myself on two occasions.
- Check in: Lady could not have been less welcoming. Put a dent into the experience right away. It was 3:20pm - told us room isn’t ready, check in is at 4. Got it, no problem. Clock turns 4 and room is still not ready. And now? Nothing she could do, she said, we’d have to wait. Ok, but you made a big deal out of the 4 o’clock mark and now… it’s 4:15.
- Didn’t get turn down service a single night. No notification or anything either.
- Additional bed was a disaster - flimsy and overused mattress, no proper bedding. But they charge $50/night. Not family friendly.
- Had to wait for a table for breakfast for 22 minutes. Restaurant was empty. Workers were putting in new dimmers for the lights which impacted service. During peak time. Why?
Lastly, I always give a hotel the opportunity to make up for any issues. Same this time. Guy at check out didn’t ask how the stay was, so I had to offer my thoughts awkwardly anyways. Mentioned everything in the nicest way possible. All I got was: “Oh, that’s disappointing. Anyways, here’s the bill.” He couldn’t have cared less.
In short: With the service going downhill, rooms becoming tired, some of the staff being new and unfriendly, no more self park and a $65/night valet charge - now you might as well check out other properties close by or in the city.
One positive: The food at Amaya is excellent.
First class all around
Jan 02, 2023
This was our first, and hopefully not last, visit to the Del Mar Fairmont.
Physically the property and buildings are beautiful especially the attention to detail in the stone work. A truly exceptional hotel for this part of the world.
We had a very comfortable room, a large one bedroom suite, 315, on the top floor facing an inner courtyard. The veranda was large enough for two comfortable sitting chairs with a side table. This room enjoyed mid to late afternoon sun.
Our bathroom was spectacular. Beautiful marble shower and a very deep soaker tub.
The hotel lobby and main floor lounge are large and provide plentiful places to sit both inside and out. Across the property we found multiple locations to sit and relax.
The recreation facilities are excellent. The indoor gym is large and well equipped. It could have used a larger floor space for yoga/stretching. Probably have a room I didn't see. One thing we saw literally on leaving the hotel were a couple of bikes i believe were available for use.
There are multiple outdoor pools and hot tubs/spas. I really liked that one area was adult only. The tennis and golf facilities are very close by, 100 and 500 metre walk respectively. We didn't use them but they looked quite good. The golf club house also houses the upscale restaurant once property.
We consistently encountered friendly, polite and helpful staff.
This is a beautiful resort. It is well kept and has a well managed team. No inexpensive but worth it.
Beautify Property but that's about it
(Flower Mound, Texas)
Dec 31, 2022
The amount of money we spent did not live up to the experience. Not even close. We have had better experiences at other Fairmont properties (Dallas) for a lot less money.
$800-900/night for twin queens and we were there 5 nights,
A pre-Christmas dinner that ended up for 3 people being $900,
Every snack or breakfast, lunch, dinner, or room service charge was over $150
The grounds are beautify and it is a great feeling knowing that the resort is fenced off with security managing who can come onto the property. We thought the gardens and the pool were lovely BUT that's where it ends.
The options for food where the same for the most part but at different prices. So, for example the smash burger was one price in the restaurant, a different price at the pool, and yet again a different price at the clubhouse but it was the same thing. Pancakes were only available in room service but not available in the restaurant or the club house. French toast was completely different in the restaurant then in room service. But honestly for such a luxury hotel why would you have a "smash burger"? I would have expected some more like a Wagyu burger. Some more in line with the price and the clientele.
Only valet parking; seriously? It seemed when people rolled up in their Rolls Royces or Lamborghini (yes there were many) then they got preference but if you rolled up in a modest rental car you were not priority.
When we tried to arrange horseback riding, we went down to the stables and met a guy that didn't speak English but was tending to the horses. He said we had to go to the concierge. When we went to the concierge, they said we had to go to a web site not associated with Fairmont. When we went to the web site it didn't answer any of the questions that we had and did not provide a contact number, so we gave up.
Generally speaking, I would say the staff were "friendly" but it was more on the marginally fake friendly side.