Very comfortable and very quiet room with good pillows, pretty grounds, exceptionally polite and welcoming staff, everyone I came in contact with. I think, management pays particular attention to that. I most enjoyed the lap pool in the spa area. Good coffee maker with, thankfully, separate tea kettle and water bottles. No microwave, but small fridge on request.
Exceptional Resort Experience
(Los Angeles, California)
Jun 16, 2022
We’re now on our second visit… And continue to appreciate the nuances of this resort. The build quality has spared no expense, and it’s noticeable in the lobby, the grounds, and the room which does create an elevated experience.
The service is exceptional as well, one of the managers Amanda has continued to go out of her way to make sure that we have a personalized and memorable experience. Definitely one of the Premier resorts in all Southern California!
Jun 15, 2022
The customer service at this hotel is excellent! Thank you Kai and Monet at front desk and Taylor at concierge. You treated my daughter and I like VIP. Thank you to all the gentlemen at valet. Excellent service. Thank you housekeeping. Excellent service. I can tell you all love your jobs. Hotel is beautiful and clean. Room size and all decor excellent. Peaceful and beautiful ambiance. Will come back every time in San Diego.
Great property in beautiful area, but one area of improvement needed....
Jun 08, 2022
Really stunning place, great layout, loved the pools and rooms. Place is very clean/new feeling and service was great at pools, room service and desk. The only complaint is the food was very mediocre and not up to par with the level of facility. The only good food we had was room service breakfast, which came hot and perfectly done. Pool food was poorly thought out and not well done. Their seemed to be a ton of staff at the facility so I don't believe it can be blamed on that.
Prime example: Fruit/Veggies with Tajin rim. The fruit/veggies has clearly been cut hours before and the tajin was so adhered to the cup that you couldn't get it off. The Guac was a tiny amount and not proportionate to the dish it came with.
The conf we were with had multiple meals at the facility and the food was ok. Again, I've been to 4 other recent conferences with the same group at similar level hotels and the food here stood out as sub par.
Perfect Hotel/ Resort
Jun 06, 2022
My wife and I have the good fortune to stay at many wonderful hotels and resorts including but not limited to Ritz Carlton and Waldorf properties. This was our first time at the Fairmont Grand. As advertised it was grand. The staff was amazing. The food was very good even though most of our meals were through the conference we were attending. Every inch of the property is basically perfect. We will be back for sure.