TripAdvisor Traveler Rating

Great location and just the amazing atmosphere inviting to stay longer.!

Great location. We had decided to not rent an auto so the complimentary airport shuttle was a winner. We could walk or take a shuttle to near by restaurants on the marina. There is also an excellent whale/dolphin watching service immediately next door to the hotel. We had a great tour with Captain James on that tour. Easy ride share to other planned activities in Balboa Park (zoo and the Prado). Fitness room was large and clean. All the staff were very nice and helpful,

The room was good, the views of the marina and water were great, the restaurant in the hotel was very good. All the staff members were courteous and helpful. Two suggestions: 1.) In your website listings and booking confirmation emails please be clear whether the room is at the 1380 Harbor Island Drive address (Marina Tower) or the 1590 Harbor Island Drive address (Bay Tower). For some reason all your emails only use the 1380 address and the reference to the "Bay Tower" is at the end of the email and listed without an address. Every time I have taken the airport shuttle to the hotel I watch this cause needless confusion/stress for half the passengers on the shuttle bus. I suggest making your website and emails more clear, and making sure the shuttle bus drivers consistently use a clear announcement to head off any confusion. 1A.) Don't arbitrarily change people's reservations from one tower to the other via an unclear email a day before they arrive. This happened to us. 2.) When customers or guests call the hotel and attempt to reach the front desk, they cannot. They are routed to a call center somewhere where the answerers seem unfamiliar with the actual hotel. Bring back human-based service. Summary: The focus on the corporatization, computerization, and efficiency seems to have lead to some gaps in the human experience that could be solved with common sense and clear communication. Thanks!

It’s a great location and staff but the resort fee (mandatory) and parking fee (optional, but difficult to avoid) add up to over $100. I hate those kinds of fees that don’t show up at booking and often aren’t reimbursed by my business.

I would like to extend my heartfelt appreciation to "Harmony Esmeralde"and "Sarabia" at Sheraton Hotel in the San Diego Bay area. Their exceptional service truly went above and beyond to make our stay unforgettable. They took the extra effort to ensure that my wife and I enjoyed our ocean view room to the fullest and made us feel special with their warm hospitality. Their attentiveness, kindness, and professionalism greatly enhanced our experience, and we are incredibly grateful for their efforts. Both Harmony and Sarabia deserve the highest recognition and could truly benefit from promotions for their outstanding dedication and service. They are a shining example of the exceptional customer care that Sheraton Hotel is known for. Thank you again for making our visit so memorable!