Sheraton San Diego Hotel & Marina reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

4871 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Peaceful and relaxing

debbiedeb999 (Los Angeles, California) on Sep 23, 2023

I loved this hotel. Super nice and close to Downtown San Diego but away from the noise. The rooms seem newly renovated which I love. The bed and pillows were super comfortable right when I laid on the bed my body just melted with the bed. Came here with my little brother and he enjoyed there pizza and breakfast from the restaurant. We had marina view and it was really beautiful and peaceful. I would definitely recommend comming here. Yes the parking is $47 per day but everywhere in San Diego it is expensive to park. Want to say a thank you to Shay for the beautiful room, And Jasiah for checking me out and being very friendly and polite. Also Ryan the parking attendant was very friendly. Brian from the restaurant was an awesome server. Thank you for an amazing Labor Day weekend experience. ????

TripAdvisor users rated this property 2 out of 5

Just okay

Erin365 (Los Angeles, California) on Sep 22, 2023

Tried to check into hotel just to find out we were in a different location (Bay Tower) which is not near the pool/other amenities. I wish I had read reviews before booking. After getting our room, I ordered room service. When I ordered it online, my receipt said $24 but when I got the check, it was nearly double. Apparently delivery is $5 and an extra 25% is added to the bill. I wouldn’t have minded if this was disclosed up front but the additional charges were a surprise. The hotel is fine, but I would not recommend staying here.

TripAdvisor users rated this property 5 out of 5

Attentive, accommodating, and professional

Max M on Sep 22, 2023

During my recent stay at Sheraton San Diego Hotel & Marina nothing stood out more than the diligent service from concierge Argeny Rodriguez, his attention to guest needs and personalized approach are exactly what top tier hospitality should be. Argeny handled all requests with ease and was always extremely kind, a soon to be general manager if you ask me!

TripAdvisor users rated this property 1 out of 5

Worst Service Ever

LaurieandBrent (Orinda, California) on Sep 15, 2023

Believe the bad reviews. We used this hotel for our daughter’s wedding guests. We had 42 rooms reserved between our room block and people in our party who booked on their own. The remodeled Marina Tower rooms were fine. Seemed to be all 2 queen room. Nice view. My handicapped friend who needed a ADA room could not be accommodated despite many calls and e-mails to various staff at the hotel. Everyone else who was accommodated in the other buildings complained about the A/C and the horrible beds. The grandparents described their bed as a Murphy Bed??? We had contracted for a shuttle to the Wedding venue at various times within a 15 minute window. The shuttle no showed and 80+ people accumulated in front waiting to be picked up. There was no one on staff that could assist with this debacle. Not enough UBERS, too far to walk, most out of town guests did not have cars. Eventually, 15 minutes late, some airport shuttles started showing up and we got to the venue late. For a wedding. The person who set up the shuttle wanted to charge anyway (we ended up paying) because “it was only 15 minutes late”. Airport or wedding, this is not acceptable. You cannot get a hold of anybody he at the front desk. No room cleaning. The bar downstairs worked fine for our group to meet. If you have another choice, stay away from this terrible property. They really don’t care. We contracted with the hotel for their shuttle to the venue

TripAdvisor users rated this property 2 out of 5

Don’t book here

Samantha0829 (Orlando, Florida) on Sep 10, 2023

We did not find this hotel very accommodating. I was not told about amenity fee. I still don’t know what the amenities were. Parking is $40. At check in it I was given a room with s view, a view of the parking lot. The bellhop said we were in a different location but we were at the right location. The shower turns hot and cold randomly. Room was not clean to typical standards, dust and mold in the shower. Also bed did not have fitter sheet, that was odd. Disappointed at this location.

View All