TripAdvisor Traveler Rating

I am a Marriott Platinum member. I've stayed at many Marriot's over the years. When we checked in, the front desk staff was very nice. They provided an upgraded room. We were tired from traveling all day and went up to the 7th floor with our bellman, Jesus. He was extremely friendly. When we got to the room, it had 2 queen beds. I had specifically reserved a king bed. Our bellman, Jesus, offered to go down to the front desk and make it right. We waited for about 10 minutes, and he got the job done. We got a renovated room with a king bed. Jesus also got the front desk to waive the resort fees and possibly the parking fees. Jesus is a total professional and deserves recognition for how he handled this situation. We actually requested to have him come back when we check out!

Upon check in, when I gave them my Tripadvisor confirmation, the concierge had to go speak with a manager. She came back and although I had booked a king room with Bayview and patio, I was told that the only one available was on the third floor (which is actually the second floor of 12… as there is no actual second floor) and it was right next to right the elevator. Unfortunately, the bay view was obstructed by the side of the building. Furniture was worn. I ordered dinner and breakfast through room service. The food quality for dinner was very disappointing (burger and a beet salad), and I could not purchase a diet soda without walking to the Marina hotel building, which I would not do by myself after dark. I definitely felt like a second class citizen having booked through a third-party. And I will not use the Tower hotel building again as there are not nearly enough easily accessible amenities.

Harmony was amazing in making my trip great. Harmony greeted me with a welcoming smile that really made me feel calm and safe. Harmony fixed my room rate to the group rate and ensured I was close to business meeting with colleagues. Harmony is a breath of fresh air to my soul. Her customer service is top notch. I want to personally thank you Harmony.

Amazing location and convenient to the airport. Views were amazing! Hotel staff was great. Thanks Kinton for proving the engaging friendly shuttle service to the restaurants nearby.

The first room they put me in on the 9th floor had a noise like there was an aquarium above my room. The next room they put me in, my sheets and pillows were damp, and the room smelled of a weird perfume. I feel so uncomfortable.