Sheraton San Diego Hotel & Marina reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5

4914 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

NO privacy because new bathroom doors are see through!

Relax42378020785 on May 17, 2024

I've stayed at this hotel for many years to attend the Gator by the Bay Festival. This year was a bit challenging because of the updates going on and the facility was short staffed. I felt sorry for the employees, as they were working their butts off. Very poor planning for the festival and Mother's Day. The updated rooms look nice, but WHO thought it was a great idea to install the slatted barn door for the bathroom? There is absolutely NO privacy! You can see right through the door - these doors need to be changed, especially if you're sharing a room with a friend of the opposite gender!

TripAdvisor users rated this property 4 out of 5

Nice stay but improvements needed

RPF49 (Davis, California) on May 15, 2024

Waited 2 and one half hours to get a room after initial check in on 5/9/24. Took about 20 minutes in 2023. Something about ongoing construction and some big convention group checking out that morning. Sheraton should have been better prepared with more check in staff and computers considering it was the 1st day of the annual Gator By the Bay festival. However, the 4 day stay itself was very good. The room was quiet, clean and comfy and the amenities of in room coffee and a mini refrig were fine. I had some difficulty getting the internet connection - it was confusing with all the info about it being free but only if you were a "Bonvoy" member, or else it would cost. I didn't want to be forced to join Bonvoy and I didn't want to pay. I finally noticed on the left hand side of the info, there was a rather small click on at the bottom left for the complimentary free internet, which got me in - so apparently one does NOT have to be a Bonvoy "member"! Confusing! Also, I was not given the internet password upon check in, which should be standard practice, and had to call down for it. But once I was in, the connection worked fine.. So all in all, I generally enjoyed the stay, but I suggest Sheraton improve the check in process by preparing for any contingencies ahead of time and that they simplify the internet connection process - I talked to a couple other guests who had the same problem as I did - one man still hadn't gotten in and couldn't figure it out on his smart phone, so I suggested he go to the check in counter for help.

TripAdvisor users rated this property 2 out of 5

Horrible Stay

Logan H on May 14, 2024

This has been one of the worst hotel experiences I have ever had. Not only did they charge me an extra $200 to get the hotel room that I booked on my reservation and already paid for, but they refused to admit they were in the wrong, and then trying to recoup from a frustrating check in experience at the pool, they had construction going on the entire time I was staying. Trying to relax by the pool is difficult when there is a drill screaming in your ear for hours.

TripAdvisor users rated this property 5 out of 5

Best Customer Service- Jaileene

Jackeline R on May 06, 2024

Jaileene at the front is the absolute best she was able to accommodate all of our requests and needs and I would just ask for her when you walk in to ensure exceptional customer service

TripAdvisor users rated this property 5 out of 5

Excellent service from check in staff

Alexandra W on Apr 11, 2024

We had outstanding service at check-in from Nayley. She was incredibly helpful and welcoming and was kind enough to upgrade us when she heard that our stay was the last night of our honeymoon before flying back to the UK. I could not be more pleased with the service she provided for us.

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