TripAdvisor Traveler Rating

For such a high end and historic hotel, I found much of the facility “tired” with scratches on wood elevators, stains on carpet. Service was rude from valet staff and bar service. Disappointed

My husband and I had a wonderful stay at the Fairmont San Francisco. A beautiful hotel with lovely photos and memories displayed in the halls. Our suite had a beautiful bay view and was very comfortable. The Laurel Court restaurant was very nice, the food and service staff were excellent. The Tonga Room was a lot of fun, the food and drinks were good. It was busy and everyone seemed to be having a great time.

This place is awesome. First time in San Francisco and the hotel upgraded us to a high floor. I didn't even know the hotel had this many floors! We also got a cute amenity and a note welcoming us to the city. So thoughtful!! Our room has the most amazing view of the bay, the bathroom is big (shower is separated form the bathtub and the toilet is private) amd the bed is comfy. All the employees, from the one that initially greeted us at the front desk to the lady that later gave us our room keys were so friendly. Additionally, their tiki bar is amazing, what a vibe! It has already surpassedmy expectations. This is better than what I could have imagined. Also, the location is great. It is only my first nigth and I am already planning my return!

We had a horrific stay at the Fairmont SF in August 2026 and the hotel's management has only made it worse after the fact. We stayed to maintain our Accor ALL status, but the stay ended up turning us off Fairmont and Accor altogether. Here's what went wrong: 1. We booked a suite for two nights using our Suite Night Upgrade but our suite was not available our first night. We got downgraded to a room our first night and had to pack up and move mid-stay to our suite for the second night. 2. Despite getting downgraded, the price for the stay actually increased because the hotel failed to apply our Suite Night Upgrade for the second night, which they rectified after we informed them. 3. The hotel gave us a $200 resort credit due to the hiccups, which we used at breakfast. Even though we signed for the check with our room number, the breakfast was erroneously charged to our friend's room, so we paid $200 for a breakfast that we otherwise wouldn't have eaten and didn't get to use the resort credit at all. 4. I assume due to the booking changes, we were not credited with ALL status points for the stay, which was our whole purpose of staying. After 3 emails and 4 calls across 30 days, the status points STILL have not been credited to our account. During one of the calls to the front desk, management promised to call back in 45 minutes and never did. When we followed up the next day, they said they were applying the points right away and we'd get a confirmation email in 15 minutes. It's the next day and still no status points and no confirmation email. While the staff was friendly during the stay, the Fairmont SF's handling of this matter after the fact is atrocious. I don't necessarily like leaving bad reviews, but have no choice after their repeated lack of follow through on awarding status points, something that should have been automatic. I've frequented many Fairmont properties over the years, including both their Hawaii properties and the Plaza in NY. I also have the Fairmont Tokyo and another Accor property booked for December 2026 and would have been staying at the Sofitel in Mexico City next February, but am exploring other options at this point. I can't imagine getting this service level at the Four Seasons or the Ritz. Finally, although the hotel was historic and beautiful, it had a tired hard product and either mildew or mold on its ice machine.

Good stay at this beautiful historic hotel - would return. Large, nicely updated rooms with good views, though the windows were dirty. It’s expensive, I didn’t feel like we got any value from the daily “experience fee” and I had to ask them to correct a missing credit on our bill at checkout; also, unlike the first stay I booked I wasn’t contacted in advance to ask if I had preferences for items in the room. If you’re planning to have breakfast in the Laurel Court try to go early or there will be a wait. The buffet wasn’t fancy but was solid.