Poor service overall. Could not get hold of anyone when tried to contact hotel. Room was nice and roomy but amenities were cheap. Horrible food at their court, so planned to eat outside even we did not want to go out. I was expecting better from Fairmont
(Palo Alto, California)
Sep 17, 2021
My wife and I decided to celebrate our anniversary @ Fairmont, overall disappointing.
Check-in: despite the sign on the door, 0 question about our vaccination status, front desk gentleman was barely polite.
Room: the couch squeaks, the bed is too soft, furniture is bare, bathroom is tiny (we booked a terrasse suite..), no coffee, no water, feels more like a 3 stars hotel. No glasses, minibar is empty (CA covid regulation I guess?)
Check-out: wanted to get breakfast, saw the menu, decided to eat outside. As I came with the car to pick up my wife (we self parked), the bellman came asking what I was doing here. It's an Audi e-tron, doesn't look like an Uber.
Fair is definitely Fairmont or is it?
Sep 16, 2021
Reservations are easy. Be sure to check what resort or parking fee they require before arriving. They charged a surprise fee of $65 per night. Ask if the room will have a Keurig and/or refrigerator. It was stated in the confirmation that the room would have a Keurig, it didn’t. And I had paid for an upgrade to the original room. I don’t know what I really paid for. Lessons learned.
Sep 14, 2021
Gorgeous lobby,…rooms. Super friendly front desk, professional but fun bartenders! Helpful and always courteous concierge. Staff was obviously trained to promote the hotel and the city. They do it very well. ??
Things are much less polished…
(Northern Virginia, Virginia)
Sep 12, 2021
For the price of this hotel, I think it deserves a bad review. This is my 2nd time staying at the Fairmont SF; the first time (2018) was incredible. I even happily joined their loyalty program.
This recent visit (Sept 4-11) left a lot to be desired.
First, my room on the 21st floor has an absolutely incredible view of the bay. Also, the bellmen are so wonderful and kind. Everything else in this hotel is sub-par.
The room has a gnat problem. The furniture is stained. The breakfast that I absolutely adored my first visit was obviously stale this time. The bed is horribly lumpy, and it gave me back pains.
During one night of my week-long stay there was a wedding on the 24th floor that left me unable to sleep. The music, DJ, and guests sounded like they were right above my head. I called the front desk at midnight, and the response I got was apathetic. I spoke with the manager the next morning, and she apologized, which was great. I asked her to look into some sort of accommodations she could make for my troubles. (This hotel is not cheap! I felt they should’ve advised us of the wedding beforehand.) She said she would look at my account to see what she could do. I never heard from her again.
A lot of good that loyalty program does, huh?
I will not return to the Fairmont SF, as I didn’t feel valued or respected.