Great time with all of the staff. Very friendly and accommodating. Enjoyed meeting everyone and got plenty of help from service staff that left us with smiles and relief. The beds were comfortable and the views were immaculate. Only complaint is there was a sock left under a chair in our room, probably by previous guest. It didn't negatively impact our stay too much; we were more-so confused how it might have hidden from cleaning staff and for how long. The finishes in the hotel reminded us of old Hollywood and we loved the vibe. Enjoyed our time in the Tonga Room very much. The band played great music and the cocktails were equal parts strong and delicious. A quick shoutout for Ted who works security at the Tonga Room: he really made us feel safe and appreciated as guests. As two women traveling alone, we felt it would be safe to stay at the hotel to enjoy the night amenities since we weren't familiar with the city. We noticed a much older man was "on the prowl" so to speak, and he would attempt to get in the personal space of every group of young women we saw. It happened twice in front of us and then to us. We noticed how uncomfortable it made all the women, not to mention us. We told Ted and he helped make sure the man left so that we could all safely enjoy ourselves while the band played. A big thanks to Ted for paying attention to the needs of everyone. He is incredibly nice and an outstanding staff member. Additionally, great room service dining options and food was delectable. It was my friend's birthday and first time to San Francisco. Thank you for a very memorable trip.
Tired hotel with nice facade and location but poor value
(Greenville, North Carolina)
Jan 26, 2023
I arrived late 11:00 pm and was greeted by pleasant but otherwise unhelpful staff. I had to ask how to find my room and was not given any information about wifi, restaurant or hotel amenities. The exterior, location and main common areas of the hotel are impressive. However I reserved a suite which was dusty and felt like it hadn’t been used in awhile. There were suspicious stains on the sofa. For the price of the room I expected a vanity kit and stocked mini bar and was greeted by neither and of course the restaurant was closed on my arrival. For a 750sf suite the majority of it was a useless living room with a full sized dining table that I didn’t need. What I could have used was a bottle opener and some wine glasses. I’d recommend renovating for a bigger bathroom and amenities. I paid the same price for the Peninsula in chicago and had a massive bathroom with heated floors, spa like shower/steam room, upscale amenities and smart features/thermostat. I paid half the price for a suite at the SF Omni which was smaller BUT provided nice amenities and superior service and the location was comparable. The Fairmont felt tired and no one I encountered made any effort to provide service. I stopped by the front desk and asked for some assistance with wifi and getting acquainted with then hotel’s offerings. ( supposedly a rooftop terrace, wine bar, Tonga tiki room, gym, restaurant, taxi stand ) they were polite but just pointed to a sign. I found more information from trip advisor than any staff there.
(New York City, New York)
Jan 25, 2023
This is a superb hotel. I’ve stayed here before and would absolutely stay here again. It’s a stunning building built in another time and another era, yet functions extremely well in the 21st century. The rooms are spacious and have good amenities, plugs, outlets, etc. The bed was super comfortable and the shower has plenty of hot water and good pressure (or at least as much as the government will allow). I love the large, wide, bright hallways. The service is eager, polite, and helpful always. Also, the in-house gym is updated so it actually has useful weightlifting equipment. I highly recommend the Fairmont SF.
Jan 19, 2023
Preference for a room away from the elevators is on my Accor profile as well as the room reservation for this stay. Despite that, I was assigned to a room directly across from the bank of elevators and was subject to the elevator dings and guests conversations throughout the night.
Despite providing a soap dish at the sink, a bar of soap was not provided. To wash my hands, I had to reach into the shower and use the soap pump that was BOLTED TO THE WALL of the shower.
During my last stay, slippers, shower cap and vanity items (cotton balls, cotton swabs) were provided, so I did not pack these things. They were not provided this time, and I was informed that these items are only available "upon request."
Despite sharing these concerns in the kindest possible manner at checkout, I was not offered any compensation to address my complaints. So disappointed in the Fairmont.
Hotel is a bit tired but overall a good stay
Jan 15, 2023
Had a nice stay. Rooms are a bit tired & should be re-done but centrally located with nice views. We enjoyed the Tonga Room which boosted the hotel from Avg to Very Good. Best suited for business travelers but ok for families looking to tour SF.