Fairmont San Francisco reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

4826 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

A Classic San Francisco Experience

LuisTheTraveler99 on Jul 04, 2022

Every person we came into contact with provided exceptional and personal service, including the bellmen, the housekeeping staff, the front desk, room service and restaurant wait staff. The downside - the restaurant - offering a limited menu and an in-need-of-chef kitchen.

TripAdvisor users rated this property 5 out of 5

AmazIng hotel

sallysH943OL (Folkestone, United Kingdom) on Jul 03, 2022

What an amazing place to stay. The staff were friendly and helpful. There is great restaurant in the hotel and the food there was amazing. Pier 39 was about a 30 min walk from the hotel but getting an uber was cheap and easy. The tram stops just at the bottom of the road and is a cheap way to get around too.

TripAdvisor users rated this property 5 out of 5

Fantastic View!

annamX1557TT (Saginaw, Texas) on Jun 28, 2022

Absolutely loved our visit. The view was fantastic, the out door garden was just what is needed for a relaxing evening. Everyone was so accommodating and polite. They went above and beyond all expectations to support everything we needed to have a fantastic time.

TripAdvisor users rated this property 2 out of 5

Disappointing

691davinag on Jun 28, 2022

We booked the Fairmont to attend a family wedding, despite the host family block booking rooms, they refused to apply the discount. Considering the prices paid for the rooms, the service was absolutely terrible. No drinking water in the rooms, conceirge refused to bring food up to the room ordered from the on-site restaurant for our children. The hotel itself is absolutely beautiful and the location is second to none.

TripAdvisor users rated this property 2 out of 5

Disappointing experience

Roving36763781497 (London, United Kingdom) on Jun 27, 2022

Unfortunately we didn’t enjoy our stay in the Fairmont. Positives: - The lobby area of the hotel is nice - It’s in a really good location for getting around! - The room was spacious and had a large bed Negatives: - The Tiki room was shut, but there was no mention of this on their website at the time of booking (something we were really looking forward to) - The room felt a little tired and in need of some TLC. - Our main issue was the very thin walls! We were given an adjoining room initially, but we could hear the conversation (word for word) of the couple next door, which lasted until the early hours of the morning. We asked to move rooms, which one of the front desk staff kindly assisted us with. Unfortunately, we had the same noise issues in the second room. On the third night, we could smell marijuana at about 1-2am and next doors fire alarm went off. It went off for about 20 minutes, until we called down to the front desk. We were really looking forward to our stay here, but unfortunately we really didn’t enjoy it and left feeling disappointed and very sleep deprived. We’ve stayed in SF a few times, and unfortunately this was our least favourite hotel. For the price, you can stay in much better hotels.

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