TripAdvisor Traveler Rating

We only stayed one night, in town for a concert. Did have room service, the food was very good. The following morning upon checking out we did have a great breakfast in the restaurant. Everyone was very friendly and accommodating. The hotel is absolutely beautiful, and the room was very comfortable. We had a wonderful view from the 18th floor which the check in person graciously upgraded us to. Thank You!

Excellent service and facilities as you would expect in this classic historic hotel however, a few small details —mattered to me, but perhaps nobody else. The shower head pressure was less than you would expect...surprisingly very little. I thought it might have been clogged so I unscrewed it myself first, before calling maintenance and having to tip $20. The shower head screen was NOT clogged....turned out just very low pressure or a very inefficient shower head. We endured this for 5 days. (1st world problem, I get it)..... Secondly (attached ) photo. I'm not sure about others, but I wear glasses (to read) and the last thing I could see when I showered were the names on these bottles. And it's never good if you get the order wrong. Even WITH glasses, it would be difficult. I'd rather read a Dr Bonner's bottle which would be more interesting. Again, I'm not complaining, I'm mostly surprised that this was a problem at the most top-shelf hotel of its kind. Other than that —and the lack of exceptional tequila or available bar seats— we had a fantastic stay.

An old lady of a hotel but all clean with modern fitted rooms . Rooftop garden with some seats but no bar or service . Hotel only has one formal bar and one restaurant . 30 mins walk from Fisherman’s Wharf . Staff all excellent , expensive for a hotel with lack of facilities (pool , alfresco dinning / bar )

Been a Fairmont regular for years, and particularly San Francisco. While definately lacking for a few years, is back in full swing with wonderful customer service and those touches you expect from Fairmont. Great job!

We were in San Fran for a long weekend, to catch a couple shows and for some fun. Obviously, Fairmont has a reputation, and this sweet vintage building needs a lot of love. Firstly, when attempting to contact the hotel on the day of our arrival, I tried calling three times, and when transferred to the front desk, no one answered. The longest time I sat on hold waiting was 3 minutes. Then I tried the text option, and guess what? No help. I then tried to send an email with my requests. I heard back 36 hours later with a reply saying they see I had already checked in and sorry no one replied… The positives: - room 610 is very quiet. Even when the music from somewhere was loud in the bathroom and closet, you couldn’t hear it in the bedroom. - pretty lobby - good, but small, tv in the room. Great to be able to stream. - nice towels - great large closet - location The negatives: - the room was just beaten up. There were holes in the pillowcases from wear, hole in the bedskirt. Carpet was patched with such an intense seam. Stains on the ceiling. Sink drain damaged from age. - very uncomfortable mattress and pillows that feel like wet mashed potatoes. Comforter is so thin. - the room temp wouldn’t get below 75, and we tried everything. - extremely cheap and unattractive lighting throughout the room and in the hallways - furniture needs a facelift - no ventilation in the bathroom, so the already hot room is steamy after showers, even with the window open (opens very slightly) Upon checkout, with a bill of $1600+ for three nights, the fellow asked how the stay was, so I started with the room temperature, and he was so disinterested, that there was no point to discuss anything else. This was WAY too expensive for the service level and the quality of the room. Had a nice trip, overall, but we’d never stay here again. You can’t charge that kind of money for this experience.