TripAdvisor Traveler Rating

Great experience. I will recommend it to my friends

It was a great experience. Specially Renan at the front desk was exceptional and quite helpful in our long stay for over 6 nights.

We were sorely disappointed in our stay at The Fairmont after reading so many positive reviews? I am thinking that because we booked through a credit card reward program; rather than directly through the hotel; it felt like we were treated differently as in made to feel that we were “less than.” Not a good feeling. Rooms were average to small; no robes. And we were rushed out of the room so the cleaning staff could clean! We said we’d be out to explore SF in about a hour but they insisted at 9 am. Just thought that was odd. The food was wildly overpriced for the lack of quality. Would not eat dinner there after dining there once. The Cirque Cafe for coffee was fine but we went at 9am (it closes at 10a) and there were no pastries and they said there would be no replenishment because they closed in an hour. Surprising for a landmark hotel? I joined the rewards program of The Fairmont which said we would get free daily parking but we were charged $115+ for each day. Again, perhaps because we didn’t book directly. Perhaps it was my misunderstanding of the rewards program? Anyway, definitely stay somewhere else for your next trip to SFO.

Loved this hotel! We had a 1 bed suite in the historic section and it was gorgeous. So much space, walk in robe for suitcases and large bathroom that was renovated but still had art deco vintage vibes. Well located, easy to catch cable cars or walk. Safe area. Would absolutely stay here again.

Nobody ever answer your phone call. I prepaid my reservation. That's not the worst. The specifically design the auto system sounds like somebody will pickup but just loop you in the steps. You need to actually pay attention to those options (instead of put the phone call in the background and wait).