First impressions of the hotel are pretty good, offered a welcome drink on arrival whilst the formalities were completed. We Taken to our room by a ‘bell boy’ who offered to take our bags. Upon entering our room it looked similar to the pictures online. Fresh flowers in the lounge area (sadly they were fully wilted by the next day and weren’t changed). Straight away we noticed the cool air coming from the air conditioning which was very efficient! Big plus! The room feels like it used to be dressed better… there were lots of shelves that would have looked great with pictures, ornaments or flowers but instead they were empty and looked a bit awkward. The bathroom was lovely, nice toiletries, plenty of towels and a rainfall shower bigger than most I have seen in other hotels I have stayed in. Lovely deep bath but sadly it had no plug which meant my partner was unable to use it. The bed was huge and very comfortable and I managed to sleep the best I had in a long time. Only issue when sleeping was a very loud wind whistling coming from the patio doors that. I tried to find the source but with no luck and as St Lucia is a generally windy island it meant that this was an issue every day. Out with the room the pool area is lovely, nicely finished and kept fairly clean. Towels were readily available but there wasn’t anywhere to put them once finished which meant just leaving them behind. One day I asked about the use of a Kayak and/or snorkel. I was told snorkels were unavailable because of Covid (fair enough but surely they would go through substantial sanitisation after each use anyway…) I asked for these at about 3pm to be told that they would need to be back pretty quickly as they wanted them back well before 4…no idea why. Mahis snack hut on the beach was in a lovely location right on the edge of the beach, the food from there as pretty good and made quickly, however the staff never seemed overly happy to be there and seemed to be more interested in their phones than take it orders or speaking to customers. Highlight from here was the chocolate brownie with ice cream! Delightful! I Didn’t like the fact that once you were finished and I took my plate back to the counter to help them out I was told bluntly to put it onto a strange plate cart at the back of the hut next to an almost overflowing bin full of food waste. The cart and bin were situated right at the entrance to Mahis and the beach, not a great first impression. The main dining area was quite large, serving staff were always pretty attentive and would keep drinks topped up. The food available at breakfast was pretty good, nice range of cooked and chilled options with some local options too. The lovely lady who was on the egg station was a delight, very friendly and clearly knew her way around an omelette. Unfortunately one one of the days the yogurt and fruit had a lot of flys buzzing around which was a real put off. Lunch was ‘a la cartel’ on all the days I went but it did seem to just be the same offering as the ‘Mahis’ snack hut…despite this everything we ate was good, especially the crispy chicken wrap. The dinner offering wasn’t too bad, some days there was loads of great options and some days not to much but this is mostly due to personal taste. Unfortunately one night dinner wasn’t fully set up until about 20 mins after the service was due to start so I ended up sitting waiting for them to finish setting up. I only stayed 5 nights and when we checked in we were told that the ‘Chic’ restaurant wasn’t open everyday. We decided to go on our penultimate night and so when we went in the morning to book our table to then be told it was fully booked it is fair to say I was very disappointed. This meant that I wouldn’t be able to use the facility which made the whole experience feel slightly worse value for money. When we walked past the dining room at the time we tried to book we noticed that it only seemed about 50% full. On our last evening we sat and enjoyed a few drinks before dinner in the lounge. The lounge is a large space but there seems to be loads of space where they could easily put in more seating to allow more people to enjoy the space and the entertainment. I can’t imagine this is a Covid related issue as the dining area which is attached to the lounge has many more tables and chairs and in a much closer arrangement. Probably me just being picky here, but I only drink Vodka and for near enough a whole day they didn’t seem to have any on the whole site so a dry day was had, maybe not a bad thing now and again. The serving staff were lovely but there seems to be a strict ‘who does what’ kind of arrangement when ordering. At lunchtime we were ready to order and someone came over to offer us more drinks and we said ‘we are actually ready to order’ we were then told that a supervisor would be over to take our order. I noticed this happened at several tables and I don’t really understand why the restaurant was operating like this. At the time of writing St Lucia still required masks to be worn in public places, this included when walking round the dining room to get food from the buffet. However it was disappointing to see quite a lot of the staff not adhering to these rules themselves. Practice what you preach… On our last day my partner told me that he ended up having a cold shower as no hot waster was coming through. About an hour later when I went to shower (hoping the hot water issue might have been fixed) but there was no water at all. When my partner went to ask at reception about the issue he was told it would take 3+ hours to fix. At this point it was about 1hr until check out. I ended up having to boil bottled water in the coffee machine to be able to have a basin wash. This was far from ideal when you have almost 24hrs of travelling ahead. When we checked out shortly after this there was no apology for the issue or even a ‘how was your stay’ and sadly it felt quite clinical and insincere, a shame to finish our stay like this.

Please, please, please do not waste your money and time. From the day we got to reception was awful. When we got to our room the floors were wet. Food was awful. There are no activities. This is my first and last time. If you are looking for a hotel in St Lucia I highly recommend that you do not select this one. On top of it there is absoultely no way to get a refund after you've booked online. Difficult to make chanhes or upgrade. My wife and I went to celebrate our anniversary. It was completely ruined from the start at reception. The rest was a disaster.