TripAdvisor Traveler Rating

Not worth the 4/5 star rating. Lucia lovely island, this hotel however is not worth spending your hard earned money on. In desparate need of updating. Staff on the ground made the best of what they have to work with but upper management need to sent for customer service training.

. Although the resort is at a great location ,it needs a new face lift. Staff lack professionalism and are not honest. Visible mold in the dining room , no hot water , bed bugs , and poor management. The food here is horrible , every morning the same breakfast was served. Not to mention during my stay at the resort , my friend and I broke out into a horrible rash. During my stay in June literally every guest had the same complaint ( no hot water ) . Rude staff and refuse to provide me with a refund. Only agree to provide me with a refund of one night , however I would have to sign a full and final release and covenant . I refuse to sign , because it indicates if I accept refund unable to leave a poor review. As a travel agent wouldn’t recommend a dog to stay here.

My husband and I spent our honeymoon at Mystique St. Lucia and it was a very underwhelming experience for the both of us. The resort is more like a hotel, very small and 0 entertainment, 1 pool, limited shaded areas and the staff includes about 10 people. We spent 4 nights at the resort and saw a 5 min fire dance show….that was the extent of the entrance. There are ants swarming the entire place. There were even ants in our room. We found one in the bed! The dining hall has very limited food options and cats roaming around nightly. One night the cat rubbed against my leg while eating! The final straw for me was when we saw a cockroach crawling across the floor while eating. The dining hall has mold in the ceiling and chipped paint. The pool is dirty! There was lots of sand at the bottom, broken tiles and the bar was dirty and damaged. Our room was HOT and in dire need of renovations. We didn’t feel cool air until the late night hours, no matter how high we turned up the air conditioner. The furniture in the room and throughout the resort is old and dirty. I wouldn’t send my dog to Mystique for vacation. Anyone who gives this place a 10 has to be paid off!

Where do I even start! The staff are the best staff at any hotel I’ve EVER been to. They’re all friendly and polite and each and everyone of them go above and beyond to make your stay as special as they can. The WiFi isn’t the best in the rooms themselves but by the pool, lobby and restaurants it’s amazing, but in all honestly with the amazing views, food and drink here you don’t need the WiFi haha. The beds are super comfortable and the rooms are always clean and tidy. I’d definitely recommend to anyone and everyone!!!! I’ll definitely be coming back to the magical Mystique!!!

We booked this hotel through TUI for 10 nights early August. If anyone is thinking of booking the resort on an all inclusive basis and has seen the photos then please think again. They must have been taken pre Covid as the hotel is in a state of repair, the food is awful and the entire place seems to be managed on a very tight budget. TUI know all about this and choose to do nothing even though they receive multiple complaints. The hotel management are constantly dealing with complaints and every time I see a review there is a stock answer which must be part of their script. One couple had a rat in their room and were moved to another Royalton resort close by on the proviso that they did not speak to the media... I however did not so potential guests need to know what's going on. The all inclusive part is not what we have experienced in the past. Terrible food, very little choice, they lie about having 3 restaurants, the al a carte restaurant that is advertised is only open on certain days and you have to book in advance, which we did and our food arrived cold. All in all, whatever you do DO NOT book this hotel on any holiday website... I am speaking from experience!