We thoroughly enjoyed our honeymoon getaway to Sandals Grand St Lucia! We had the best room (a Rondoval Rm# 7009) with a plunge pool and hot tub with a privacy fence. The Butler's as well as the butler's service was phenomenal! The food was delicious and the experience is never dull with the various different restaurant's to choose from! You can also visit other nearby Sandals properties and enjoy everything they have to offer as well absolutely free! This is an adult only resort that is all inclusive, so you never have to want for anything! They have so much to offer, that I don't have the time to discuss all of the details! You need to experience it for yourself and with the excellent entertainment, you're surely not to be disappointed! Thank you to the St Lucia staff for a memorable experience and looking forward to seeing you again soon!
Excellent dive crew and diving!
Sep 13, 2023
The Dive operations at St. Lucia are run extremely well. Customer service is excellent. The Dive Master- Evans was very knowledgeable, professional and well trained.
Captains Brandon and Fletcher were excellent captains. Wonderful experience!
Dave & Babs -- 10 days in Paradise !!
(Newport, United Kingdom)
Sep 13, 2023
Unfortunately just finished a fantastic 10 day stay at this wonderful resort. We upgraded to Club Sandals and had a lovely room (1301) overlooking the main pool. From the moment we arrived we were treated like special guests.
The choice of restaurants was fantastic with the lasagne in the Italian our favourite. The Japanese was also an experienced not to be missed.
The staff were all very friendly but we would like to mention a few in particular: Nyah & Daisy who worked tirelessly in the restaurants and poolside and looked after our every need plus Peter & Claudia in the bar areas who always had a smile and seemed to know your drink without asking!!
Overall a brilliant stay in a fantastic place with staff who are a credit to Sandals
Dave & Babs
Sep 12, 2023
We went to the Sandals Gande St. Lucian for our Honeymoon. We had an amazing experience. The one downside to this resort is the travel distance from the airport. The butler team of Trancha, Malaika, and Shervan were amazing and went above and beyond to make our honeymoon special. They catered to our every "need" from making reservations to ensuring our breakfast was in our room when we wanted to reserving us our pool spot to ensuring we had the best time. One thing that was particularly great was getting to know them. Their personalities, knowledge, and overall joy made us love St. Lucia more than we ever expected. Not only were they great, but everyone at the Sandals resort made us feel special. They love their country so much and take lots of pride in it. We cannot wait to visit again so we can sit by the pool bar with Peter and enjoy his incredible drinks.
Great overall experience with a few hiccups
Sep 12, 2023
Sandals Grande was beautiful. Very clean and food is top notch, staff went above and beyond to get me coconut water. We went for my husband's birthday Aug 31 to September 4. There was good and bad but we did get our issues resolved.
We had an issue at check in with the CC machine to do the hold. None of the machines at the front desk accepted my card. Bank advised they were not even seeing any charges coming through. Front desk said it wasn't necessary I would just have to pay for anything beforehand and couldn't accommodate me by using a different card machine. I ended up using the Sandals app to book a massage to prove my card was not compromised.
I did book a birthday package online before we left. Sales was supposed to get in touch with me to confirm details of the birthday package- no call ever came to my knowledge and there were no messages on the room phone. His birthday was on the 2nd and I still hadn't heard from them. I also wanted to have a guest for the day on the property. Front desk advised due to a certain team not being around on the weekend it couldn't be done. This was upsetting as I've done it before on other properties.
At this point I needed a manager and Nadia who I believe was the Guest Relations Manager (I've forgotten her actual title) swooped in and fixed everything for us. She listened intently, took her notes and was kind enough to use Whatsapp to stay in touch. She dealt with the birthday package details, got me the guest pass and had a different card machine at the desk and she arranged dinner and extras at Gordon's for us. She was fantastic!!
Other outstanding staff mentions: Francis, Erika, Melvin, Nyah - bar staff at the main pool- fantastic drink and food service. Devon for going to buy the coconut water from the guy out front. Jesse in Bayside kitchen who makes a great over easy egg. Philip our host and server at Gordons.
We had a great time, we will be back! My tip is just to do the CC hold at online check in so it won't be an issue next time.