The Westin Wall Centre Vancouver Airport is located in the center of the bustling city of Richmond, BC. Conveniently 4km from Vancouver International Airport and close to Richmond's lively shopping and business sectors keeps you close to everything.
Jul 26, 2021
After our Victoria stay, we ferried to Vancouver for a 1 night stay at the Westin. Overall, pretty disappointed with the hotel experience
I guess the pre-stay experience was a harbinger of things, as my inquiry about a possible room upgrade was met with indifference by the front desk. I do know from previous reviewers that the hotel has limited suite inventory, and upgrades are generally harder to come by; but still didn't expect the handling to be the way it was!
Not sure if it's because this location still serves as a quarantine hotel, but a couple of our routine requests were not completed when we phoned front desk. Also, we didn't find the room to be as clean as expected when we checked in (dust on the phone and nightstand area), no extra towels in the bathroom (even though we requested in advance via the app); and the bed sheet had some stains that were not completely removed
While the hard product was fine, there's definitely lots of room for improvement here, and hotel management should take a closer look at staff training
Jul 21, 2021
Great customer service, checked in immediately, let me check in early, I had called ahead from my flight. Room was very clean, bed was super comfy, check out was super quick, front desk got me a coffee and offered to get me transportation to the airport without me asking which was nice for a change. Only issue I had was I wish kitchen was open a little later. Great hotel.