All inclusive

Hotel Kawama

Varadero 2.5

Overview

The Hotel Kawama is located on the wonderful beach of Varadero. This is a beautiful property that was first established as a Family Club. The hotel boasts excellent lasting images of quality and services recognized by Canadians. Having provided these standards through history this resort has a large amount of repeat visitors each year.

Check in

4 p.m.

Check out

12 p.m.

Rooms

336

Rooms

Standard Room
  • 1 king bed, or 2 double beds
  • No more than 3 guests in the room
Standard Room
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Housekeeping
  • TV

Superior
  • 1 king bed, or 2 double beds
  • No more than 3 guests in the room
Superior
Featured amenities
Included in all rooms
  • A/C
  • Crib (on request)
  • Housekeeping
  • TV

Amenities


Location

Address
Primera Avenida y Calle 1, Reparto Kawama, Varadero, Cuba
34 km from VRA airport

Reviews

TripAdvisor Traveler Rating

3.0 Average

  • Cleanliness 3.0
  • Location 4.0
  • Rooms 2.5
  • Service 3.5
  • Value 3.5
TripAdvisor users rated this property 1 out of 5

Club Kawama is horrid!

dubkay on Feb 15, 2024

This is the absolute worst place to stay. It is less than 1 star. The overall conditions of the building are dilapitated but that was the least of the troubles. Moldy rooms, doors that don’t close, no hot water for days are just a few. Most of the staff was so terribly unfriendly and unhelpful. The manager during the week chose to argue and disagree on things we requested. Such as an extra bottle of water after we came down with food poisoning. If you are a regular quest you get extra water otherwise it’s 1 litre for 7 days. Poor Sanitation and cross contamination was the norm. I get that Cuba is in a crisis as far as food , but for an all inclusive I got very sick of cabbage, papaya, pineapple, bread and minimal meat. If you were at the resteraunt within an hour of opening, you had a better chance of getting meat. Booze was rum, beer and champagne. That’s all!!! If you were hoping for a mixed drink or a specialty drink , not happening at Club l Kawama. I can’t stress enough that you should not go there unless you pack a suitcase full of food, medicine for food poisoning and your drink of choice.

TripAdvisor users rated this property 1 out of 5

Don't go

Joan S on Feb 12, 2024

Where or what to start with. Let’s go with the check-in. Firstly, I'm in the Hotel industry and I know it's important to smile and say welcome to guests. Here, no manners, no smile, no interest and above all no welcome! You ask a question and they don't answer you immediately, they prefer to talk among themselves before looking at you and then maybe giving an answer. Amazing! Most of the time they don't know anything. Continuous lack of toilet paper in the bathrooms at reception. No seat cover in women's bathroom at reception! They gave us a room with windows and doors with shutters, that 1: impossible to open them and 2: to see outside. In addition, the air conditioning did not work. In the bed: ONLY a sheet! But what is this??? NOT ACCEPTABLE! Next morning, the offer us another room, and we accepted. (of course after insisting to change). However, the hair dryer does not work. The door creaks horribly to go onto the balcony. No glass to drink bottled water. One UNWRAPPED mini soap in basket NOT REALLY HYGIENIC!!! And with one mini bottle of don't know what for 1 week for 2 people. The towel bars are very rusty. The bathtub definitely needs to be changed. The ceramic is stained. The windows are extremely dirty. Dust accumulates in large quantities under the curtains. The chairs on the balcony are not adequate because the “bamboo” seats lack slats, therefore impossible to seat. There are only 2 hangers in the wardrobe. Not enough lights, only 2 lamps and if we want to plug in our cell phone, there is only one left! Restaurant buffet, no choice, always the same thing, no pasta, only 'parts" (?) of chicken and pork and no soft drink in the morning and sometimes no cola at all!!! The plates are always soaked and the utensils dirty. The plastic placemats are wiped and not cleaned with napkins so thin and small that we see the marks. The glasses are not clean. The coffee is T-E-R-R-I-B-L-E. The snack bar open 24 hours: they only have plain omelets and mini sandwiches with ham (a mini slice) and cheese (already chewed) which are not edible! Measures approximately 3cm x 5cm, what a joke. All hotels mention that wifi is $ but in reality it is free or included everywhere, restaurant, swimming pool, lobby, but not at Club Kawama. We really have to pay and operate only at the reception! Do drinks include? Only Cuban beers, soft drinks (when available) with rum and no pina colada! But in other hotels, yes. Everything is available. The only positive point: the swimming pool. Cold but well maintained. For the price we paid, we are very dissatisfied with this hotel.

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