The most beautiful and pleasant are its artistic shows and artists.
Aug 29, 2023
Wonderful experiences of my life I have had in this marvelous hotel Tuxpan de Varadero, the attention of the service is wonderful and the most beautiful and pleasant are its artistic shows and artists. But now its services have literally declined due to the lack of air conditioning, I have had to cancel my trip there on two occasions and they have offered me other hotels just for this reason,becausr the last time was so hard. I really don't understand why they have taken so long to fix this situation. The reality that is being seen in that hotel is very sad, that for me, my family and friends, because I have recommended it to my friends from the country, it has always been one of the best hotels in Varadero, respecting of course the opinion of the others, for their great service and such a beautiful facility
Tuxpan…misleading by Air Transat
Jun 24, 2023
Initial check in…two of the most wonderful ladies Leidys and niurka. They are extraordinary. Guest services were also very accommodating.
Air transats idea of a garden view is a view of roofs. …avoid 305 if you don’t like red roofs. Second floor has a view of pool and a sliver of ocean.
We requested a room change and it was granted. Facing the pool but be aware it is noisy until about 11 when the show and dancing ends.
Hotel is old, decrepit, worn and ugly. I understand they are upgrading so in time this review will be moot.
Beds are covered with a disgusting plastic cover and incredibly stained. Pillows are also stained and appears dirty. Leave a tip for the maid and you will get a towel that covers your North American body. For the first few days the towels were a little larger than a washcloth.
I dont come to Cuba for the food…I always find something palatable. Here, The menu never changes. Most days they are out of simple things like butter and provide bowls of leftover pickles, corn, beans abound. Everyday it’s the same spaghetti, beans, beans and recycled food. Yesterdays chicken in soup. Fish is previously frozen. Unpalatable. I get that it’s difficult with the current world situation, but Do Not present this as a 3 star property and mislead.
Beach bar is hit and miss..can get undercooked pizza but although it is offered at 3, you will have to wait until the pizza cook arrives…whenever.
Nothing is as advertised.
Showers are but a trickle, sometimes you might get hot water for a shower, sometimes not.
So caveat…I don’t expect much, but this place is a joke…and I’m disappointed at air TRANSAT for promoting it as a 3 star when it is less than 2 and charging the prices they do. They should be ashamed. When have they had a fam visit to determine the actual condition of this hotel they promote at ridiculous prices.
On the plus side, beach is beautiful, staff are wonderful, patient and dedicated to making things better with the little options they have. They are kind, friendly and very accommodating. Can’t say enough about the service I’ve received…which makes up for all the shortfalls.
The evening entertainment is awesome. Very talented performers. Don’t miss the water acrobatics show. It was freezing cold and they performed admirably despite the high winds and cool weather.
Bring some bug spray, March was full of mosquitoes.
I have great respect for the Cuban people who deal with unimaginable hardships. They persevere, smile and tolerate us spoiled North Americans. Tip when you can, and respect their life.
I will never return to this hotel….