I stayed at the hotel recently and cannot be more satisfied with the experience. Anybody that has ever gone to any hotel in Cuba knows the limitations with food etc but I always focus on how the staff treats people. I went with my cuban family of 10 and we had a great time. Everyone on the staff, from the director Yelena which I had the opportunity to meet in person all the way down to the security guard that greeted us at the main entrance, everybody was friendly and professional. I stayed on the 4th floor and I already miss having breakfast with the sea view. Looking forward to visiting again!
HORRIBLE PEOPLE AND HORRIBLE STAFF
Sep 30, 2020
We had a horrible time , the attention is really bad , they practically kicked us out the last day , before we left we wanted to refill our cup with beer and they didn’t let us , they treated us really bad , IM NOT COMING BACK AND I DONT RECOMEND THIS HOTEL!!!!!!!!! Specially the snack bar bar tender MICHEL , he was really mean to us and disrespectful, really bad people there.