Beautiful place. I enjoyed my time over there. People very friendly. Restaurant buffet very well assorted. Public Relations very nice and very helpful. Eliset was awesome, she treated me with love and respect.
(New Hamburg, Canada)
Jan 22, 2023
We just got back from this lovely resort. The staff were fantastic, food was good, and the people were great! Beautiful beach and pool. We all were having a wonderful time until a couple arrived with an industrial speaker and literally upset 90% of the guests with loud music ALL the time! We couldn't read on the beach because of how disrespectful this couple were blasting their music. When we chose to sit at the pool, their music is all we heard! Even in the piano bar they had to do karaoke off this massively loud speaker. After the shows at night they would show up with this loud music and no one could sleep whose balconies faced the main area. It was ridiculous! Many complaints were made and plenty of people asked these people to lower the volume. One woman asked plenty of times for this guy to have respect. So this small sweet woman kicked the speaker and thankfully broke it. The man who is a racist naturally called her nasty racial names. Pure ignorance and disrespect! I spoke to the front desk and I told them how happy I was the speaker was broken. We spent a lot of money on this holiday and this couple ruined most of work with their ignorance. Cuba is for cuban music not this garbage this couple played. However we will return to this place. We love Cuba and this situation won't deter us from going back to Tuxpan.