TripAdvisor Traveler Rating

We have been to Cuba 7 times, always ‘Cuba 5 star’. This is sooo not that. More like a Cuban 3 star. Day 1, Feb 1st… It is Cuba so we don’t expect a lot but this is just bad. Of course great weather and lovely beach; Varadero! Room: Only 2 towels; no hand towels, no wash cloths. 1/2 of a roll of toilet paper. No Kleenex. No minibar any more; no beer, wine, pop or rum in room. One pillow per person. Buffet: Slow to no table service. One napkin per two people. Food marginal, even for Cuba. Chairs broken, wobbly tables… 24 hr snack bar at 3 pm, almost no food at all and gross. Grill closed, pizza closed. Server spoke zero English; uncommon. Cigar bar opens at 5. Does not sell cigars. Store next door to it sells cigars but closes at 5. ?? We cross our fingers that days 2-7 are better.

The resort was wonderful! Staff was the highlight of my trip! The rooms were always kept clean by the wonderful maids! The food and view was amazing! Swim up bar is a must! All the shoes at night are amazing! Couldn’t miss one!!

staff was great!! definitely the highlight of my trip. the beach was very beautiful, blue clean and fun to ride waves!! the food was amazing!! definitely recommend their buns!! the shows are a must! every night there’s something different and it’s fun to watch!!

Absolutely amazing!!! From the well kept rooms to the amazing entertainment. it was perfect. The food was very delicious and the drinks hit the spot. If you want to have a good time I would definitely recommend this stunning resort.

We haven’t been to Cuba in 20 years and this experience was exceptional! The food was amazing and always a terrific variety! Fresh fish AKWAYS!!!!! If you like fish, I know you’ll like this!! This was our first experience away as a family and I highly recommend! We have 5 teenagers and they had a blast!! Lots of activities to do and the staff are incredible!! Will definitely return!