TripAdvisor Traveler Rating

Everyone at the Tex Mex restaurant was amazing! The service was great along with the food, the beef was delicious. The waiters are all positive and smiley which makes this a great experience! And the sangria is the best ive ever had!

The food and liquor are completely poor for 5 star hotel. Costumer service was good specially Mr. Roy. The room was nice except the noise from construction people just in front of my room door early morning on weekends.

This is our 10th visit to the Melia international, as always we have been treated very very well by both the management and staff. The food has been superb but the Sensum restaurant is incredible thanks to Jorge and the staff. A massive thank you to Mario and Judy at the space bar and a very big thank you to Yanita and the staff at the family level. It’s impossible to thank everyone by name but they are all very impressive and a credit to the hotel. Lastly, thanks to Dario the hotel manager and his team for giving us another wonderful holiday experience. There are still shortages in Cuba but the hotel does it’s very best, it’s impossible to be hungry or thirsty. 24 hours a day there is food and drinks available.

The worst hotel i ever been when we arrive the room was not readu for severeal hours late late check in, the hotel itself is at bad shape, the buffet is horrible and small chose, sometimes we pick a plate dirty tge towels com dirty almost every day, the staff is antipatic its just bad reaaly bad hotel i promess you ginna regreat

I am pleasantly surprised this time traveling to cuba. I swore the last time I was in cuba that I’d never travel here again BUT This hotel is by far the best I’ve been to. the service was great. The hotel is super clean. The rooms are fantastic and AC is nice and cold. And works well ! AND last but not least the FOOD ! The food is actually good for cuba standards. (And I’m picky. ) We purchased the upgrade for LEVEL and I would say that this is a must. With level u get two level restaurants and room service . And a special section on Beach less crowded. The room service was quick. And we were never missing. ANYTHIng. The staff at the level reception were great as well. Alicia and estela were a great help for check in and out .. staff Is super friendly and helpful. Leonardo and dayami at the level restaurant for breakfast and lunch were amazing to us. So nice and friendly. mayling our housekeeper was amazing and kept our room super clean. Always fresh towels. Never had to call for anything. Except water. Only cause we drink Sooooooo much of it. But they would come right away and fill our fridge. Also thanks to Michael the bell guy helping with the luggage. Super nice ! I definitely would recommend this hotel. the only thing I can suggest is more entertainment. The evenings are super quiet and the shows start way to late for me 945 pm. I find that a little late. but that just me :) Oh and the ocean IS SPECTACULAR! and kids of chairs especially the level side is nice and quiet. Not packed.