We stayed in the level, the room was huge spotless room service was excellent.
the food was surprisingly very good but limited
service at the beach was spotty cabanas were usually taken by those who did not stay at the level and a couple of days we did not get one
the snack bar food though limited was great service was good
we had dinner at the japanese restaurant it was fantastic well entertained
All in all it was good
I feel bad for the people there so many limitations food money employment you can see it in there eyes
they really try to put on a great face but its too bad Its a beautiful island water is calm beaches are amazing
I would go back to the melia but the price for the level is over priced
Thank you hayydey our beach server
Dec 04, 2022
No flight issues with WestJet! We definitely recommend getting the LEVEL package. It was worth it. Although the rooms are a fair distance from the main lobby, so bring your running shoes!! The room was quite nice. White floors, always clean and no bugs :) I didn't have the unclean feeling of having to wash all my clean clothes that I didn't wear when I got home. A first for me. There is a separate Level Pool with a snack bar open 11-5. Danya, Jorgito & Alexis were the best!! Always good service, even if you didn't tip every time. Great fries there, which is apparently a big deal in Cuba! Not every resort has potatoes fyi, or tomatoes! Great chicken sandwiches and pork burgers.
The a la cartes were good. The Japanese place was the best meal we had! Which kind of surprised me. The Arcada was also good, EXCELLENT service there! The Level restaurant-Limoncello-very poor service, however, the staff all works HARD!! They had just opened after renovations, so I just don't think it was organized yet. We don't go to Cuba for the food. ALL the staff works really hard there. 12 hours most of the time. The pools were gorgeous, very clean. The place could use some paint, but mostly in good shape.
THE BEACH WAS SPECTACULAR!! This is why we go to Cuba. You can pull your chair right to the water if you want to. No peddlers! Clean white sand for miles to walk along. Can not say enough about the beach. We spent 90% of our time there! Grab the shade chairs early with your Level towel. The staff that brings the chair pads, I forget their names, were awesome! Always friendly & chatty :)
Note: the website doesn't tell you that the windsurfing & paddle boards is an extra cost, as they contract those services out. The Level reception had no idea what the costs were. My husband was disappointed, as we didn't bring a lot of american $$ and that's what they accepted.
We met some great people there, so had an awesome time! I think we would go back.
There are some people who make you feel bad but that's not why all the other people will stop shining
Dec 04, 2022
The hotel is wonderful, the food is also very good and the people who work are very friendly with the exception of a lady named Margarita who works in the restaurant La Robleza BBQ who did not treat us well, everything else was perfect, the beach was very good and beautiful and the rooms were all clean.
Dec 03, 2022
We stayed in The Level section, nice suites and separate pools and beach. Nice but certainly didn’t live up to the priority for restaurants. Basically one reservation at each restaurant per week. And good luck getting something before 9 pm … yet if you go the restaurants there always seem to be tables open, go figure.
The good - absolutely gorgeous resort, well maintained and clean. Beach and pool are beautiful. Level suites are huge! The staff are great, polite, friendly once you take the time to engage with them. The staff in the Level restaurant at lunch was super, had our table waiting for us everyday and went out of their way to make our lunches memorable. We did tip well but they really were great.
The so-so - the food. We’ve been to Cuba 3 other times before Covid at Melia and Paradisus resorts and always enjoyed the food but unfortunately this time, the food was disappointing. We never went hungry and the food with a few exceptions was ok but lacked variety. No theme nights, no seafood other than some mussels, no lobster, grill section at the buffet each night had fish, chicken, beef and pork cuts, the same thing each and every single night. Even the à la cartes were simply a sit down version of the buffet food. The vegetables offered in big bowls the exact same thing in as they displayed in individual bowls. Same soup day after day … seemingly using leftover veggies from the previous day’s buffet. I understand the need to not waste food, but a little imagination would go a long way to making things more interesting. We never went hungry but the food was boring and uninspiring.
Sadly the one restaurant we’d looked forward to, the Lemoncello, was closed for renovations and we truly missed having the beachfront location.
The liquor options are few as well, they seem to run out of something each day, mixed drinks other than mojitos, Cuba libre, gin and tonic or vodka soda. They do have pinacoladas but that’s about it. Wine is Spanish and quite enjoyable.
Overall we had a great vacation with our friends but we likely will wait a few years before returning to Cuba. Hopefully by then things will have improved.
only the LEVEL part of the HOTEL
Dec 03, 2022
very crowded very popular not very educated clients... its not super selective for a 4/5 stars hotel. ATTENTION access to your room only a t 3pm. check in was not super fast. the promised room was finally not available i had to request to pay extra fee and go to the hype part of the hotel called THE LEVEL with a bungalow.
that bungalow was really exceptionnal and very large with a spacious lounge area and spacioous bedroom with walk in closet . Bathroom with rainy shower is very nice with 2 accesses one from the bedroom and other one from the bathroom.
I truley loved the shower/bathroom with outside daylight.
you are far from the varadero city and need to grab a taxi that charge 10 usd... a little expensive.
I really hated the restaurants EXCEPT the japense restaurant SAKURA with exceptionnal chef JORGE NAVARO at the sushi bar.
the others restaurants are regular and beware, some dishes came out not even cooked raw poultry !
also some friends told me they found bed fleas and were covered with red sports on the body i could see that !