Feb 24, 2024
I have just returned from a 9 days stay at this hotel. I have stayed here many times and as always the resort didn’t disappoint. The staff at their restaurant Acadia were first class. My room # 2117 was kept spotless thanks to my camarera Yakelin,…and thanks also to Isis in customer assistance and Reynaldo, the on site golf guru…all are professional, friendly and very helpful. In short, a great team. I highly recommend this resort.
Not a 5 star - but could be
Feb 24, 2024
We just returned from one week at Las Americas and this was our first time in Cuba. We normally go to the Dominican Republic every year but my husband and brother heard that the golf course at Varadero was amazing. It was.
The resort is well located and the beach is lovely. We were in the Level and our pool was quiet and relaxing. We understand the supply issue problems for Cuba but were surprised that condiments weren't available - ketchup, mustard, mayo....
The restaurants were fine - not great - but fine.
We were two couples on one booking and had paid for the Level so it would make sense that we would want to be nearby each other. Our rooms couldn't have been further apart. We decided to live with it. BUT....turns out that the advance dinner reservations in the specialty restaurants were on different nights and at different times for each couple. We didn't notice because our first dinner (Japanese) just happened to be on the same night at the same time. We bribed our way into the second restaurant, ignored the 3rd (ate at Xanadu at the golf course) and after complaining, got them to make reservations for the 4 of us on our final night.
Here are a couple of suggestions from people who have traveled to more than 30 all-inclusive resorts all over the Caribbean: have small tables around the pools so patrons have somewhere to put books, suntan lotion, or drinks. Don't make Level guests walk all the way down the beach to change their towels. These towels are often not available at 9:00 am opening and there aren't any left late in the afternoon. We used the same 2 towels for 4 days because of the inconvenience. Pay attention to bookings and make sure that those who book together are accommodated together.
As for the staff - they ALL get 5 stars. From housekeeping to wait staff to gardeners they were all welcoming and smiling. A special shout-out to Useme (?) in the buffet. This could be closer to a 5 star if Las Americas upped their game when it came to details.
We love this Hotel but....
Feb 23, 2024
We go to this hotel every Feb or Mar. My husband is a golfer and I'm a beach person. This year I was very disappointed with the WiFi. I don't need 24/7 connection (hence did not get a roaming pkg from my provider) but I like to log on a couple times a day to check in back home. First they told me it was Apple products and I had to turn the Bluetooth off on my iPad, well the lovely ladies at the front desk helped get me connected the first evening. After that I'd spend 30 minutes twice a day trying to connect and really only got on every couple of days. Also you'd be connected then it would disconnect. The WiFi was just plain terrible. Last year it was fine, even though they only gave each guest 6 hours and you needed to go to the lobby to connect. Other than that issue everything else was great. The best part of this resort is their staff, they are warm and friendly, there's not a large turn over (which tells you something). And you don't have to be a "Level" guest to get good service. There are problems with acquiring a variety of food, however there was always something to eat. The buffet grill is great and offers lots of choices. I enjoy white wine and this year there was only one day of our two week trip that the bars ran out around 8pm. There has been problems in previous years with white wine not being available. The golf was great, husband got eleven rounds in, no problem getting 7-7:30am tee times. Overall we enjoyed our holiday and will return again next year.
A good time overall
Feb 23, 2024
First time spent in an all inclusive place. Pleasant hotel ambience, well equipped rooms, nice beach, well-kept grounds. Plenty of food and drink on offer, varying quality, mostly friendly but occasionally lackluster service, preparation and presentation of cocktails rather poor - obviously the all-inclusive model has something of a mass processing feel to it.
Lovely holiday, fabulous location.
(Spalding, United Kingdom)
Feb 22, 2024
From speaking to others, this seems to be one of the best hotels in Varadero. For golfers it’s absolutely perfect, the golf course looks immaculate and sprawling. We upgraded to a juniors suite just for a bit of extra comfort. We were initially slightly disappointed not to have a sea view but soon realised the sun is at the front elevation all day and as such we had the best of both worlds. The hotel is set in lovely sprawling grounds and everywhere is so green and the gardens are beautifully maintained. The rear entrance faces the sea and just a few steps out the rear of the hotel you’re on the beach. It did get very windy on some days so we just moved up to one of the pools for less of a battering. We got the impression that some of the rooms were gradually being refurbished and updated and once they’re all done I think the hotel will have a much more modern up to date feel about it. There were some areas that were tired and definitely needed an overhaul. The main pool has a lot of lifted tiles missing from the bottom and it looked sad and neglected. We did NOT upgrade to ‘ The Level’ - a rather unnecessary and pretentious label put on spending a bit more for an exclusive pool and yellow rather than blue towels and a roped off area on the beach !!! I understand the rooms were upgraded but other than that it was nothing special. Frankly it made you feel elitist - I’m so glad we didn’t bother with this it was a waste. The a la cart restaurants were easy to book and as we were prepared to wait a few days we were able to book each of them (4) in advance without any problems . FOOD - if you are coming to Cuba with the unrealistic expectation of top notch exceptional food you’re use to you will be disappointed. As a prospective visitor to Cuba you need to read up on the terrible problems the country still faces getting products even the basics sometimes - this hotel provided excellent food while we were there. The buffet area was much like any other all inclusive set up, I am not a picky eater and every single breakfast and evening meal I found plenty to choose from . The egg man in the morning was amazing, his omelettes were fabulous. The choice for breakfast alone was impressive. Lunch, we only ate a couple of times but I thought they offered a lot. I don’t know why but after a week the display lay out of the food changed and more care and flare seemed to be put into the presentation. You seldom saw potatoes of any type - in 2 weeks there were French fries only once. All the veg and meats were presented in the silver trays kept ‘warm’ by water underneath - here’s is my biggest gripe - the food was never hot ( unless it was cooked for you or in one if the a la carte) This has always been a downfall of the buffet style food on all inclusive I’ve been to in the past.
Tips - if you like coffee in the room bring your own and also bring your own tea bags that you’re use to. You WILL NOT find things like crisps and snacks anywhere - bring your own !!
INTERNET - dear God - I gave up getting wound up about it being so dreadful. We had to log on each night or morning in the lobby - we got no service anywhere else .
TAKE LOO ROLL with you wherever you go !! The fact that they flippin charge you to have a wee did naff me off so I always took my own loo roll !!
I genuinely feel some people are never happy and love to give bad reviews - this hotel was lovely and does not deserve a poor review. It would have been perfect if the remaining areas were updated, like the room we had and the pool. All the staff were very helpful except the rude grumpy lady in the hotel gift shop - no loss there - the little cabins selling gifts on the beach were lovely and got my trade.
TRIPS - we travelled with Tui who are soon to withdraw their services in Cuba sadly - they put on a fantastic very full day trip to Havana - visiting Ernest Hemingway’s house - a guided walk tour round part of the centre - lunch - a visit to a 360 panoramic view and cocktail in a swanky hotel - a visit to a legitimate cigar and rum shop and a fabulous hour long classic car ride round the city including Revolution Square and evening meal. We also did a day trip on a catamaran from the marina to Cayo Blanco - snorkelling and a huge lunch included and the afternoon basking in the sun on the beautiful beach. We thought both trips were well worth the money .
Visiting Cuba you have to be open minded and respectful of their circumstances - enjoy the experience - we treated everyone there with respect and it was reciprocated. Take American dollars and only change up a few to Cuban money - you won’t need much. The weather to be fair was iffy 7-22 Feb - it was cooler than they usually expect but we still came back tanned. If you're holidaying in their winter months you’ll need a lightweight jacket/cardi at night. ??