We booked The Level which is described as a VIP experience for an additional US $35/day. We were advised prior to the trip that the elevators were not working. We attempted to keep our room on the 6th floor but after a day of walking up & down the stairs and the fact that there were almost no other guests on that floor, we asked to move to a lower floor. It took a full day to accommodate the change even when the resort was very quiet - not many guests. The majority of the ala cartes were not open, assuming it was due to the limited number of guests in the hotel. They often ran out of wine and one day, the buffet ran out of coffee.
The Level states that the room includes a stocked fridge, a private pool, private dining room, a coffee maker with pods etc. None of these were part of the experience. When we spoke to our Level contacts, they told us that the contracts were renegotiated and none of these options were available now but they did charge us nontheless. Julia & Vladimir (Level concierges) were lovely and helped as they could, but their hands were tied and there was nothing they could do. They did bring a coffee maker into the room but didn't have any coffee to give us - they said we could bring our own! We didn't get blankets on our beds, only sheets. It was chilly due to the air conditioning that we could not turn off so we had to use our beach towels as blankets.
I've stayed with Melia 3 times prior (Jardines del Ray) and the experiences were wonderful but this location was very disappointing. The hotel was fine, the pool was fine, but the resort certainly did not meet my previous experiences with Melia. The front desk staff and the restaurant staff were curt (with the exception of a few) despite the fact that we started out tipping very well. The entire experience was disappointing.
We did take a day trip to Havana and our driver Leo and guide Gustavo were fabulous. We went into Varadero for dinner at La Rampa and the food was incredible!
We were the only people on the flight that stayed at this resort and speaking with some folks that stayed at the Melia International, they said they had a wonderful experience at their resort. All in all, Melia Marina is not a location I would recommend and I don't state that lightly!
Thak.you to Ana and Virgin we had a great time
Feb 08, 2024
Fantastic beach. Great hotel with great staff. We had great food the entertainment off an evening was really great with great singers. The beach is only a short walk and has great music. The staff speak great Engish. And Vigin and Ana have been a great help.
Great beach and staff!
Feb 07, 2024
We had a great time. The beach was the best I’ve been on. They raked the beach for seaweed so it was very clean. The staff were so friendly. They make a mean espresso martini. The food was fresh and organic. The rooms were clean. A great getaway.
Referred by Virgen
Great ladies for parents of young kids!
Feb 04, 2024
Very friendly activity club ladies. Highly recommend for kids who need to keep busy! They provided games when required and helped with wrangling 3 boys when required. Active ladies who are great keeping up
With the kids! Virgin and Analeida are the ones we met.
Feb 04, 2024
It was amazing and they taught us how to dance. Virgen was awesome and led us in the dance. They were all so kind.The rooms were very cozy and the beds very comfortable. The food was good and i loved every minute of it. Thank you to the staff for a great time