TripAdvisor Traveler Rating

We stayed on the 5th floor in the Erickson wing on Valentines Day. Beautiful view of Vic Harbour, big balcony, bright, clean room with a very timeless Asian influenced esthetic. There had been a neighbourhood power outage that day and so systems were down. Despite that staff were calm and upbeat and very helpful. Aa a 5 star hotel, I do have some recommendations: Bathrobe was provided but no slippers? My feet were freezing from the marble floors and big window. Bathroom amenities like a toothbrush, paste, razor, comb etc. Would have been appreciated - you are 5 star? Also, fridge was empty. I was expecting a couple of complementary bottles of water and usually fridges are stocked with more water, pop, alcohol and maybe snacks for purchase. And finally the TV. Maybe I just couldn't figure it out but all we got was local cable channels. No ability to login in to our streaming services and no hotel info site. Finally, a Bluetooth speaker or music access via the TV would make it top notch. These are little things. Did not affect our stay (except maybe the slippers, lol) but expected at a 5 star. Staff were wo derful.

Location was beautiful with the view of the harbour front, atmosphere was calm and welcoming, rooms were spacious & clean.

This is a beautiful hotel overlooking the harbour of Victoria. The view from the restaurant is superb. The hotel is modern and clean with great service. Plus it's a mere few minutes' walk from the attractions of the city centre, as well as a relatively short walk from the breakwater in the south of the city which overlooks the Salish Sea. Highly recommended.

Would never choose this place ever again! Why pay $330 per night at Lauren Wing for the 1-star facility and no service. It says the room comes with the balcony and harbour view which the so called "balcony" was only large enough to fit one person, all dirty and rusty around. The faclity and service was horrible. IWe decided to move out after the first night. I am so glad I did it!

5 star location on the water. 5 star staff interaction. 5+ star room and amenities. Terrific restaurant and bar. It's hard to imagine a more delightful Thanksgiving weekend stay.