TripAdvisor Traveler Rating

Wow - we were completely impressed with this hotel! It is really remarkable on a beautiful corner of the harbour with a one of a kind architecture style and design (feels like being in a museum). The room was surprisingly large, the bathroom is luxurious, and the view from the balcony was incredible. Some of the furniture and carpet has some wear but very minor considering the character of the hotel. In short, this is the perfect place for a romantic stay in a romantic town. Note the hotel is about 1/2 mile from the main part of the harbour / start of shops and restaurants on Government St. The walk is very easy and enjoyable. Empress is closer but we loved the strolls and honestly think this location is better.

Staff were very friendly and helpful. They gave us a wonderful overview of Buchart Gardens, making it a lovely visit there. Would happily stay here again

I love the location of the hotel - easy and flat walking distance to downtown and the wharf, and a great view of the ever busy harbour, with planes, boats, taxis and ferries. Our room is a little outdated but was spacious and comfortable and the bathroom had plenty of room for both of our toiletries. I am not a fan of the shower over the bath. The staff were fantastic and managed to find us a room after arriving from a long haul flight quite early in the day. I would stay here again.

Hotel location is right on water. This is a big hotel that would host banquets and weddings. The rooms were clean. It was a nice hotel. The front desk needs more staff as it always seemed over run. Staff in general were friendly.

Travelled from Wales and stayed for 3 nights at this hotel, we had a room overlooking the outer bay which allowed us to watch the various traffic on the water. Our patio door had to be repaired as we could not open it, it had come off the runner. There were no seats on the balcony which would have been nice (saw others had seats in a similar room to ours). The aircon unit was a pretty old unit and very loud, more like a generator! Found it unusual not to have complimentary bottled water whereas we’d had them in a cheaper hotel in Vancouver, I queried this only to be told abruptly that the tap water is drinkable……not a brilliant answer! The location of this hotel is idyllic and a convenient walk to the town centre and Fisherman’s Wharf but certainly needs an upgrade, not worth the money as it is. The food within their restaurant was nice.