TripAdvisor Traveler Rating

We stayed here for a couple of nights recently and I have to say we were very disappointed. We stayed in the Erickson Wing and room was nice. Not over the top but nice. The view was magnificent and also very quiet just having the walkway out front. Now my complaint is that the price was 700 a night and with that no one comes and does up the room. Now I understand that they are having staffing issues as so many places are so maybe they should reduce the price to reflect this or made up for in other way. I think if I have to make my own bed and phone down for clean towels for this price a night then I should be compensated by say a free breakfast or perhaps free parking, or maybe just some free bottles in water in the room. It seems that Covid has allowed us Canadians to charge whatever we think we need to even if not offering the same service we use to and somehow that is ok. This hotel was nice but not that price nice.

Beautiful room with a fabulous sea view . Easy walk into the centre and Fisherman’s wharf. Can’t really add anything else as restaurant and bar was closed Mondays and Tuesdays, the two days that we visited and we didn’t want room service after having has so many months of eating in at home during lockdowns.

This is a fine hotel, with great views of the Inner or Outer Harbor, depending on which side your room is on. Plus, the city of Victoria shimmers at night, with many buildings (The Empress, Hudson Bay Co, etc) and a modern draw-bridge lit up. It is also about a 10-15 minute walk to the Empress Hotel area, from which you can walk into Victoria proper; or, before you get to the Empress, you can go to the Legislature or to the Royal BC Museum. It is also about a 10-15 minute walk to Fisherman's Wharf.

We stayed at this hotel for 4 nights to celebrate our Ruby wedding anniversary, despite the hotel asking prior to our arrival the reason for our trip, they didn't acknowledge the occasion which was disappointing. We arrived just prior to the advertised check in time, but our room wasn't ready, we were offered a room upgrade to a room that was ready but at an additional cost, which we declined. We sat in the lobby waiting for our room, disappointing that we were not informed once the room was eventually ready. The hotel is in a lovely location over looking the bay. Our room, in the older part of the hotel, was in need of a refresh, but it was clean and had everything we needed. There is parking on site but at a cost. We didn't use any of the facilities at the hotel, ate a local restaurants. A disappointing start to our visit to Canada.

Nice hotel with a fantastic view on the harbour. Many parts of the hotel have been renovated since our last stay. However, the new „USP“ of the hotel seems to be the fact that one has to ask for the room service and cleaning the room every day is not a matter of course…at a daily rate of 500$ it was a unique experience!