Submit a Canadian passenger rights question

If you have a question or concern about your Canadian passenger rights, complete this form.

Note, this is not a form to submit an APPR compensation claim.

Once your question has been sent, you will receive an email confirmation. This email will not include a copy of your question or concern. If you need a copy for your records, we encourage you to take a screenshot or a photo on your mobile device before clicking Submit.

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Thank you for contacting us with your APPR concern. Your form has been received. One of our agents will respond within 30 days.

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Are you an individual or a travel agent submitting on behalf of a guest?

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Travel agent

IATA number

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Contact information

First name

Last name

Phone number

Email address

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Address line 1

Address line 2

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City

Zip / Postal code

State / Province

Country

WestJet Rewards ID

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Flight information

Enter flight information for the flight in your itinerary that was affected by the issue for your concern.

Departure airport

Arrival airport

Final destination

Departure date

WestJet flight number

Reservation code

Ticket number

How to find your ticket number

Additional comments

Comments

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