Effective August 5, 2021, WestJet will no longer accept emotional support dogs in the cabin. Moving forward, WestJet will continue to accept service dogs who meet the outlined criteria for training and behaviour and who support those with disabilities.
Over the last few months, WestJet has been working to revise its policy for guests travelling with dogs to outline the changes and to best align with industry partners globally, including the U.S. Department of Transportation (DOT), in interest of the safety and comfort of all guests. While these changes align us to the U.S. DOT requirements, we are still meeting the requirements for acceptance of service dogs under the Accessible Transportation for Disabled Persons Regulations (ATPDRs) issued by the Canadian Transportation Agency.