Service animals

WestJet and WestJet Encore allow service dogs, including emotional support dogs in the cabin of the aircraft, free of charge, when on duty to or from most destinations.

If you are travelling with a specialty dog (dogs which do not provide a service to a person with a disability, but are trained to perform tasks such as search and rescue, avalanche searches, or to provide comfort therapy to another individual), please see our Pets section.

It is important to review the entrance and import regulations and the destination specific restrictions as you may not be permitted to travel with your dog.

WestJet accepts dogs as service animals.

WestJet will accept one service dog to provide assistance to a person with a cognitive, physical or emotional disability. WestJet and WestJet Encore only allow fully trained and certified service dogs in the cabin of the aircraft at no charge, when on duty. If you are travelling with your service dog and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

WestJet will not charge a fee for fully trained and certified on-duty service dogs travelling in the cabin of the aircraft on flights to or from most destinations (see our entrance and import regulations below for exclusions).

WestJet will accept service dogs in training in the cabin at no additional charge unless additional space is required to ensure the safety and comfort of the dog.

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may request a Registered Certificate Identification card or other written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service animal.

We strongly recommend some form of physical restraint device for the dog as the animal must be under your control at all times. Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Dogs which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Many service dogs can travel on the floor at your feet. One service dog may be held on the lap of a guest with a disability, provided that the  dog is no larger than a two-year-old child. If WestJet determines your dog is over the size of a two-year-old child the  dog must travel at your feet. If you are travelling on our Boeing 787 Dreamliner, and you purchase a seat in Business, your dog may be required to travel in the aisle. Service animals are not permitted in the emergency exit row on any aircraft.

Dogs which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we request advance notice. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft. If WestJet determines that your dog does require additional floor space, there will be no charge for the additional seating when a minimum of 48 hours’ notice has been provided.

WestJet allows a maximum of one service dog per guest. Requests for more than one service dog will be reviewed on a case-by-case basis.

To ensure adequate time to assign appropriate seating on the aircraft we request a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we request a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support dogs and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support dog or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • Your dog being quarantined or delayed upon arrival;
  • Additional fees, costs associated with the quarantine, care and return of your dog to where its journey began.
 

Additionally, any charges related to the care of your dog while in quarantine or the potential cost of returning your dog to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

WestJet is not responsible for a guest's compliance with animal restrictions or embargoes imposed by the local, regional, or national authority of the guest's final destination.

The guest is responsible for meeting these requirements and paying any fines they incur.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica

This restriction is in place due to entrance and quarantine regulations.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

It is important to review the entrance and import regulations and the destination specific restrictions as you may not be permitted to travel with your dog.

Emotional support dogs provide comfort to a person with a psychological or developmental disability. WestJet accepts qualified individuals with an emotional support dog on flights to or from most destinations (see our entrance and import regulations below for exclusions). Other animals (except for the restricted animals listed below) may be accepted as an emotional support animal on a case-by-case basis. WestJet does not permit the following restricted animals as emotional support animals, as they pose a safety and/or public health concern:

  • Amphibians
  • Animals improperly cleaned and/or with a foul odor
  • Animals with tusks, horns, or hooves
  • Ferrets
  • Goats
  • Hedgehogs
  • Insects
  • Non-household birds (birds of prey, farm poultry, game birds, waterfowl)
  • Reptiles
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders
 

If you are travelling with your emotional support dog and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

We require the following three forms (per assistive dog, where more than one dog is requested) be printed, completed, and emailed to SpecialCareDesk@westjet.com no later than 48 hours before you leave. The forms must be dated no more than one year before travel and kept with you while travelling:

  1. Confirmation of animal training* – to be signed by the owner/trainer of the dog.
  2. Medical/mental health professional* – to include your medical professional’s licence number, type of licence, and jurisdiction in which the licence was issued. Must be signed by your medical professional (e.g. psychiatrist, psychologist, or general practitioner).
  3. Veterinary health* – to be signed by the dog’s veterinarian.

*Electronic signatures will not be accepted.

Our Special Care Desk agents will review your documents for authenticity and send an email to the address provided confirming or denying your animal as an emotional support animal.

WestJet does not review incomplete forms. Additional time is required to review forms if their origin or content is questionable. Requests will be denied if WestJet cannot verify the information on a form, or if the request does not meet the terms outlined on westjet.com for travel with an emotional support dog.

We strongly recommend that your emotional support dog wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your dog for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

If you are having trouble reading the forms in PDF, please click here.

We require a signed letter to be emailed to SpecialCareDesk@westjet.com, dated no more than one year before travel, from your licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker) according to the advance notification requirements. This letter must be on your attending mental health professional's letterhead, and must state:

  • You have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders Fifth Edition (DSM V).
  • You require the emotional support dog as an accommodation for air travel and/or for an activity at your intended destination.
  • The type of license held by your mental health professional and the jurisdiction in which it was issued.
 

We strongly recommend that your emotional support dog wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your animal for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

We strongly recommend some form of physical restraint device for the dog as the dog must be under your control at all times. Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Dogs which exceed a safe size and weight, pose any type of threat to health and safety to crew members or other guests, or have not been trained to behave properly in a public setting (and therefore may cause a significant disruption to cabin service) may be denied transport as an emotional support animal.

Many emotional support dogs can travel on the floor in a kennel. Only one emotional support dog may be held on the lap of a guest with a disability, provided that the dog is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet. If you are travelling on a Boeing 787, and you purchase a seat in Business, your dog may be required to travel in the aisle. Service animals are not permitted in the emergency exit row on any aircraft.

If you feel your emotional support dog requires additional floor space to ensure its comfort and safety on board, please be prepared to discuss your dog’s breed, weight, length, height and width as we use this information in accordance with Canadian Transportation Agency's requirements to determine the seating needs of your animal. If WestJet determines that your dog does require additional floor space, there will be no charge for the additional seating when a minimum of 48 hours’ notice has been provided.

WestJet allows a maximum of one emotional support dog per guest. Requests for more than one emotional support dog will be reviewed on a case-by-case basis.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, your animal may be denied travel as an assistive dog. If your booking was made within 48 hours of departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

 

Importing/exporting service or emotional support dogs and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support dog or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • Your dog being quarantined or delayed upon arrival;
  • Additional fees, costs associated with the quarantine, care and return of your dog to where its journey began.
 

Additionally, any charges related to the care of your dog while in quarantine or the potential cost of returning your dog to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

WestJet is not responsible for a guest's compliance with dog restrictions or embargoes imposed by the local, regional, or national authority of the guest's final destination.

The guest is responsible for meeting these requirements and paying any fines they incur.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
  • United Kingdom (Great Britain and Scotland) – only service animals are accepted, emotional support animals are not accepted.
 
This restriction is in place due to entrance and quarantine regulations.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

WestJet accepts service dogs in training on a space-available basis for flights within Canada only. For service to points outside of Canada, service dogs in training will be accepted however if additional seating is required, applicable fares will apply. The PETC fee will continue to be waived.

Please note: this service is not offered by many transportation service providers. We strongly recommend that you confirm the policies for the acceptance of service dog in training with any other service provider you may be travelling with as their policies may be different from ours. WestJet does not assume responsibility for service dogs in training that are not accepted for travel with other transportation service providers.

The following restrictions apply for guests travelling with a service dog in training:

  • This service is only available on WestJet aircraft operating a domestic flight within Canada only.
  • WestJet is unable to accept pets on flights we operate but were booked through one of our partners.
  • Only dogs are accepted.
  • Only one service dog in training will be accepted per guest.
  • Your service dog in training must travel at your feet.
  • You must be able to meet the control measures  [please link to control measures drawer below] outlined below.

* As these dogs are not on active duty for a person with a disability, we classify the dog as a "pet" on the reservation. Under the classification of a "pet", service dogs in training will only be accepted if space is available in the aircraft cabin at the time of request based on the pet acceptance limitations for pets in the cabin.

* A service dog in training may not travel with an unaccompanied minor.

  • Space for service dogs in training cannot be reserved online. To add your service dog in training to your travel plans, please contact us at 1-888-937-8538 (1-888-WESTJET).
  • We strongly recommend requesting space for your service dog in training as soon as you have completed your booking and a minimum of 48 hours before your scheduled departure. If you check in without requesting space for your service dog in training, you may not be permitted to travel with your service dog in training due to space limitations. WestJet does not assume responsibility for service dogs in training that are not accepted for travel.
  • WestJet will not charge a fee for a service dog in training while travelling in the cabin of the aircraft.
  • If your service dog in training is younger than eight weeks old it will not be accepted for transport.
  • If your service dog in training appears to be aggressive, unruly or in distress it will be denied for transport at our discretion.
  • WestJet assumes no responsibility for the care or feeding of your dog while in transit.
  • The limits of liability outlined in our baggage claim page apply to your service dog in training as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss.
  • Consequential damages such as loss of enjoyment or companionship, inconvenience, etc. are not compensable.

For your pet's health and safety, WestJet recommends consulting your veterinarian before reserving travel if your pet is pregnant or in heat (estrus).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may require written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service dog in training.

Your dog must be harnessed at all times.  We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times.  Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service animal in training, and/or in the cabin of the aircraft.

Your service dog in training must travel on the floor at your feet. If you are travelling on WestJet’s Boeing 787, and purchase a seat in Business, your animal may be required to travel in the aisle. Service animals are not permitted in the emergency exit row on any aircraft.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we require a minimum of 48 hours advance notice before departure. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft. If approved by our Special Care Desk for additional seating and you are flying within Canada, there will be no charge for the additional seat(s).

If your dog requires additional floor space to ensure its comfort and there are two guests on your reservation, the dog will not be provided with additional floor space as the expectation would be for the dog to travel at your feet and at the feet of the guest you are travelling with.