Service animals

WestJet and WestJet Encore allow service animals, including emotional support animals in the cabin of the aircraft, free of charge, when on duty to or from most destinations.

If you are travelling with a specialty dog (dogs which do not provide a service to a person with a disability, but are trained to perform tasks such as search and rescue, avalanche searches, or to provide comfort therapy to another individual), please see our Pets section.

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Service animals provide assistance to a person with a cognitive, physical or emotional disability. WestJet and WestJet Encore only allow fully trained and certified service animals in the cabin of the aircraft at no charge, when on duty. If you are travelling with your service animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

WestJet will not charge a fee for fully trained and certified on-duty service dogs travelling in the cabin of the aircraft on flights to or from most destinations (see our entrance and import regulations below for exclusions).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may require a Registered Certificate Identification card or other written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service animal.

We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times. Furthermore, some agencies - (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Many service animals can travel on the floor at your feet. One service animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we require advance notice. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • your animal being quarantined or delayed upon arrival;
  • you being responsible for additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:
  • Antigua: contact The Veterinary and Live Stock Division.
  • The Cayman Islands: contact the Department of Agriculture at 345-947-3090.
  • Hawaii: contact The Department of Agriculture.
  • Dublin, Ireland: Only recognized assistance dogs (guide dogs, assistive dogs) are accepted. Contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) at +353-1-607-2827 or by e-mail pets@agriculture.gov.ie
  • You are required to provide the DAFM document: Advance notice for dogs travelling in an aircraft cabin from non-European Union (EU) countries, and bring it with you when you check in at the airport.
  • St. Lucia: contact The Ministry of Agriculture, Forestry and Fisheries.
  • Trinidad and Tobago: contact The Chief Veterinary Officer - Animal Production and Health Division - Ministry of Food Production, Land and Marine Affairs.
  • London (Gatwick), United Kingdom: Only recognized assistance dogs (guide dogs or service dogs, excluding emotional support animals) which:

    • Meet the requirements of the EU pet travel scheme requirements
    • Only permits dogs to arrive on specific airlines at specific airports in the United Kingdom to ensure the assistance dog's health is checked upon arrival

    For more information, please see: https://www.gov.uk/pet-travel-travelling-with-assistance-dogs. Email all required documentation to Animal Aircare at bookings@animalaircare.co.uk.

    Animal Aircare Co. Ltd issues a pre-approval after all requirements have been satisfied. After receiving the pre-approval letter, please arrange an arrival inspection by calling 011 44 01293 555 580 a minimum 48 hours before arrival at Gatwick . A completed pre-approval letter is required and must be presented at check-in for the Gatwick flight in order to travel.

  • Glasgow, United Kingdom: Only recognized assistance dogs (guide dogs, assistive dogs, but not including emotional support dogs) which meet the extensive requirements of the EU pet travel scheme, which only permits animals to arrive on specific airlines at specific airports in the United Kingdom to ensure the assistance dog's health is checked upon arrival. For more information, please see: https://www.gov.uk/pet-travel-travelling-with-assistance-dogs

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Emotional support animals provide comfort to a person with a psychological disability. WestJet accepts emotional support animals on flights to or from most destinations (see our entrance and import regulations below for exclusions). Qualified individuals with a disability may bring emotional support dogs, cats, miniature horses, pigs and monkeys on flights to or from most destinations (see our entrance and import regulations below for exclusions). Other "unusual animals" (with the exception of snakes, reptiles, ferrets, rodents and spiders which are not permitted as they pose a safety and/or public health concerns) may be accepted as an emotional support animal on a case-by-case basis. If you are travelling with your emotional support animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

Only one emotional support animal may be held on the lap of a guest with the disability, provided that the animal is no larger than a two-year-old child. If WestJet determines that your animal is over the size of a two-year-old child the animal must travel at your feet.

We require a signed letter to be emailed to SpecialCareDesk@westjet.com, dated no more than one year before travel, from your licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker) according to the advance notification requirements. This letter must be on your attending mental health professional's letterhead, and must state:

  • You have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders Fifth Edition (DSM V).
  • You require the emotional support animal as an accommodation for air travel and/or for an activity at your intended destination.
  • The type of license held by your mental health professional and the jurisdiction in which it was issued.

We strongly recommend that your emotional support animal wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your animal for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

We strongly recommend some form of physical restraint device for the animal as it is required to have the animal under your control at all times when on-board the aircraft.

WestJet may deny applications which appear to be questionable, or animals which exceed a safe size and weight, pose any type of threat to health and safety, or have not been trained to behave properly in a public setting (and therefore may cause a significant disruption to cabin service). In these cases transport as an emotional support animal, and/or in the cabin of the aircraft may be denied.

Many emotional support animals can travel on the floor in a kennel. Only one emotional support animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

If you feel your emotional support animal requires additional floor space to ensure its comfort and safety on board, please be prepared to discuss your animal’s breed, weight, length, height and width as we use this information in accordance with Canadian Transportation Agency's requirements to determine the seating needs of your animal.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • your animal being quarantined or delayed upon arrival;
  • you being responsible for additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:
  • Antigua: contact The Veterinary and Live Stock Division.
  • The Cayman Islands: contact the Department of Agriculture at 345-947-3090.
  • Hawaii: contact The Department of Agriculture.
  • Dublin, Ireland: Only recognized assistance dogs (guide dogs, assistive dogs,) and emotional support dogs are accepted.
  • Contact the Animal Health Section of the Department of Agriculture, Food and the Marine (DAFM) at +353-1-607-2827 or by e-mail petmove@agriculture.gov.ie and livetrade@agriculture.gov.ie. The DAFM must have a written notice that WestJet approves the Emotional support animals in the cabin in order to process a request.
  • You are required to provide the DAFM document: Advance notice for dogs travelling in an aircraft cabin from non-European Union (EU) countries, and bring it with you when you check in at the airport.
  • St. Lucia: contact The Ministry of Agriculture, Forestry and Fisheries.
  • Trinidad and Tobago: contact The Chief Veterinary Officer - Animal Production and Health Division - Ministry of Food Production, Land and Marine Affairs.
  • London (Gatwick), United Kingdom: Only recognized assistance dogs (guide dogs or service dogs, excluding emotional support animals) which:

    • Meet the requirements of the EU pet travel scheme requirements
    • Only permits dogs to arrive on specific airlines at specific airports in the United Kingdom to ensure the assistance dog's health is checked upon arrival

    For more information, please see: https://www.gov.uk/pet-travel-travelling-with-assistance-dogs. Email all required documentation to Animal Aircare at bookings@animalaircare.co.uk.

    Animal Aircare Co. Ltd issues a pre-approval after all requirements have been satisfied. After receiving the pre-approval letter, please arrange an arrival inspection by calling 011 44 01293 555 580 a minimum 48 hours before arrival at Gatwick . A completed pre-approval letter is required and must be presented at check-in for the Gatwick flight in order to travel.

  • Glasgow, United Kingdom: Only recognized assistance dogs (guide dogs, assistive dogs, but not including emotional support dogs) which meet the extensive requirements of the EU pet travel scheme, which only permits animals to arrive on specific airlines at specific airports in the United Kingdom to ensure the assistance dog's health is checked upon arrival. For more information, please see: https://www.gov.uk/pet-travel-travelling-with-assistance-dogs

WestJet accepts service dogs in training on a space-available basis for flights within Canada only.

Please note: this service is not offered by many transportation service providers. We strongly recommend that you confirm the policies for the acceptance of service dog in training with any other service provider you may be travelling with as their policies may be different from ours. WestJet does not assume responsibility for service dogs in training that are not accepted for travel with other transportation service providers.

The following restrictions apply for guests travelling with a service dog in training:

* This service is only available on WestJet aircraft operating a domestic flight within Canada only
* WestJet is unable to accept pets on flights we operate but were booked through one of our partners.
* Only dogs are accepted
* Only one service dog in training will be accepted per guest
* Your service dog in training must travel at your feet
* You must be able to meet the control measures outlined below
* As these dogs are not on active duty for a person with a disability, we classify the dog as a "pet" on the reservation. Under the classification of a "pet", service dogs in training will only be accepted if space is available in the aircraft cabin at the time of request as the following pet acceptance limitations for each aircraft type apply:
* Four (4) - Boeing 737-600, Boeing 767-300, WestJet Encore Bombardier Q400
* Two (2) – Boeing 737-700, Boeing 737-800
* A service dog in training may not travel with an unaccompanied minor.

  • Space for service dogs in training cannot be reserved online. To add your service dog in training to your travel plans, please contact us at 1-888-937-8538 (1-888-WESTJET).
  • We strongly recommend requesting space for your service dog in training as soon as you have completed your booking and a minimum of 48 hours before your scheduled departure. If you check in without requesting space for your service dog in training, you may not be permitted to travel with your service dog in training due to space limitations. WestJet does not assume responsibility for service dogs in training that are not accepted for travel.
  • WestJet will not charge a fee for a service dog in training while travelling in the cabin of the aircraft.
  • If your service dog in training is Pets that are younger than eight weeks old it will not be accepted for transport.
  • If your service dog in training Pets that appear to be aggressive, unruly or in distress may be denied for transport at our discretion.
  • WestJet assumes no responsibility for the care or feeding of your dog while in transit.
  • The limits of liability outlined in our baggage claim page apply to your service dog in training as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss.
  • Consequential damages such as loss of enjoyment or companionship, inconvenience, etc. are not compensable.

For your pet's health and safety, WestJet recommends consulting your veterinarian before reserving travel if your pet is pregnant or in heat (estrus).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may require written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service dog in training.

Your dog must be harnessed at all times.  We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times.  Furthermore, some agencies - (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Your service dog in training must travel on the floor at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we require a minimum of 48 hours advance notice before departure. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft.

If your dog requires additional floor space to ensure its comfort and there are two guests on your reservation, the dog will not be provided with additional floor space as the expectation would be for the dog to travel at your feet and at the feet of the guest you are travelling with.

Contact us – persons with special needs

Contact us – persons with special needs

Call us toll-free (1-866-693-7853) or email us (disabilityassistance@westjet.com) if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing WestJet.com.

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