Service animals

WestJet and WestJet Encore allow service animals, including emotional support animals in the cabin of the aircraft, free of charge, when on duty to or from most destinations.

If you are travelling with a specialty dog (dogs which do not provide a service to a person with a disability, but are trained to perform tasks such as search and rescue, avalanche searches, or to provide comfort therapy to another individual), please see our Pets section.

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Service animals provide assistance to a person with a cognitive, physical or emotional disability. WestJet and WestJet Encore only allow fully trained and certified service animals in the cabin of the aircraft at no charge, when on duty. If you are travelling with your service animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

WestJet will not charge a fee for fully trained and certified on-duty service dogs travelling in the cabin of the aircraft on flights to or from most destinations (see our entrance and import regulations below for exclusions).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may require a Registered Certificate Identification card or other written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service animal.

If your service animal requires additional floor space, you are required to email a letter to SpecialCareDesk@westjet.com indicating that this is a requirement and providing your animal's breed, weight, length, height and width. We will determine seating needs based on the size of your animal as defined in the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft.

We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times. Furthermore, some agencies - (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Many service animals can travel on the floor at your feet. One service animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft. Please note: if your animal requires additional floor space to ensure its comfort and safety on board, there are documentation requirements and we require advance notice.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • your animal being quarantined or delayed upon arrival;
  • you being responsible for additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Emotional support animals provide comfort to a person with a psychological disability. WestJet accepts emotional support animals on flights to or from most destinations (see our entrance and import regulations below for exclusions). Qualified individuals with a disability may bring emotional support dogs, cats, miniature horses, pigs and monkeys on flights to or from most destinations (see our entrance and import regulations below for exclusions). Other "unusual animals" (with the exception of snakes, reptiles, ferrets, rodents and spiders which are not permitted as they pose a safety and/or public health concerns) may be accepted as an emotional support animal on a case-by-case basis. If you are travelling with your emotional support animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

Only one emotional support animal may be held on the lap of a guest with the disability, provided that the animal is no larger than a two-year-old child. If WestJet determines that your animal is over the size of a two-year-old child the animal must travel at your feet.

We require a signed letter to be emailed to SpecialCareDesk@westjet.com, dated no more than one year before travel, from your licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker) according to the advance notification requirements. This letter must be on your attending mental health professional's letterhead, and must state:

  • You have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders Fifth Edition (DSM V).
  • You require the emotional support animal as an accommodation for air travel and/or for an activity at your intended destination.
  • The type of license held by your mental health professional and the jurisdiction in which it was issued.

We strongly recommend that your emotional support animal wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your animal for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

We strongly recommend some form of physical restraint device for the animal as it is required to have the animal under your control at all times when on-board the aircraft.

WestJet may deny applications which appear to be questionable, or animals which exceed a safe size and weight, pose any type of threat to health and safety, or have not been trained to behave properly in a public setting (and therefore may cause a significant disruption to cabin service). In these cases transport as an emotional support animal, and/or in the cabin of the aircraft may be denied.

Many emotional support animals can travel on the floor in a kennel. Only one emotional support animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

If you feel your emotional support animal requires additional floor space to ensure its comfort and safety on board, please be prepared to discuss your animal’s breed, weight, length, height and width as we use this information in accordance with Canadian Transportation Agency's requirements to determine the seating needs of your animal.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • your animal being quarantined or delayed upon arrival;
  • you being responsible for additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:
Contact us – persons with special needs

Contact us – persons with special needs

Call us toll-free (1-866-693-7853) or email us (disabilityassistance@westjet.com) if you are a person with special needs and have an inquiry or if you are experiencing difficulties accessing WestJet.com.

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