Service animals

Beginning July 1, 2018 our assistive animal guidelines will be changing.

For flights booked on or before June 30, 2018 click here for our assistive animal guidelines.

For flights booked on or after July 1, 2018 click here for our assistive animal guidelines.

WestJet and WestJet Encore allow service animals, including emotional support animals in the cabin of the aircraft, free of charge, when on duty to or from most destinations.

If you are travelling with a specialty dog (dogs which do not provide a service to a person with a disability, but are trained to perform tasks such as search and rescue, avalanche searches, or to provide comfort therapy to another individual), please see our Pets section.

Assistive animal guidelines for travel booked on or before June 30, 2018:

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Service animals provide assistance to a person with a cognitive, physical or emotional disability. WestJet and WestJet Encore only allow fully trained and certified service animals in the cabin of the aircraft at no charge, when on duty. If you are travelling with your service animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

WestJet will not charge a fee for fully trained and certified on-duty service dogs travelling in the cabin of the aircraft on flights to or from most destinations (see our entrance and import regulations below for exclusions).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may request a Registered Certificate Identification card or other written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service animal.

We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times. Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Many service animals can travel on the floor at your feet. One service animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we request advance notice. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft. If WestJet determines that your animal does require additional floor space, there will be no charge for the additional seating when a minimum of 48 hours’ notice has been provided.

WestJet allows a maximum of two assistive animals per guest. Requests for more than two assistive animals will be reviewed on a case-by-case basis.

To ensure adequate time to assign appropriate seating on the aircraft we request a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we request a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • Your animal being quarantined or delayed upon arrival;
  • Additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

WestJet is not responsible for a guest's compliance with animal restrictions or embargoes imposed by the local, regional, or national authority of the guest's final destination.

The guest is responsible for meeting these requirements and paying any fines they incur.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Emotional support animals provide comfort to a person with a psychological disability. WestJet accepts emotional support animals on flights to or from most destinations (see our entrance and import regulations below for exclusions). Qualified individuals with a disability may bring emotional support dogs, cats, miniature horses, pigs and monkeys on flights to or from most destinations (see our entrance and import regulations below for exclusions). Other "unusual animals" (with the exception of snakes, reptiles, ferrets, rodents and spiders which are not permitted as they pose a safety and/or public health concerns) may be accepted as an emotional support animal on a case-by-case basis. If you are travelling with your emotional support animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

Only one emotional support animal may be held on the lap of a guest with the disability, provided that the animal is no larger than a two-year-old child. If WestJet determines that your animal is over the size of a two-year-old child the animal must travel at your feet.

We require a signed letter to be emailed to SpecialCareDesk@westjet.com, dated no more than one year before travel, from your licensed mental health professional (for example, a psychiatrist, psychologist, licensed clinical social worker) according to the advance notification requirements. This letter must be on your attending mental health professional's letterhead, and must state:

  • You have a mental or emotional disability recognized in the Diagnostic and Statistical Manual of Mental Disorders Fifth Edition (DSM V).
  • You require the emotional support animal as an accommodation for air travel and/or for an activity at your intended destination.
  • The type of license held by your mental health professional and the jurisdiction in which it was issued.

We strongly recommend that your emotional support animal wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your animal for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times. Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

WestJet may deny applications which appear to be questionable, or animals which exceed a safe size and weight, pose any type of threat to health and safety, or have not been trained to behave properly in a public setting (and therefore may cause a significant disruption to cabin service). In these cases transport as an emotional support animal, and/or in the cabin of the aircraft may be denied.

Many emotional support animals can travel on the floor in a kennel. Only one emotional support animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

If you feel your emotional support animal requires additional floor space to ensure its comfort and safety on board, please be prepared to discuss your animal’s breed, weight, length, height and width as we use this information in accordance with Canadian Transportation Agency's requirements to determine the seating needs of your animal. If WestJet determines that your animal does require additional floor space, there will be no charge for the additional seating when a minimum of 48 hours’ notice has been provided.

WestJet allows a maximum of two assistive animals per guest. Requests for more than two assistive animals will be reviewed on a case-by-case basis.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • Your animal being quarantined or delayed upon arrival;
  • Additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

WestJet is not responsible for a guest's compliance with animal restrictions or embargoes imposed by the local, regional, or national authority of the guest's final destination.

The guest is responsible for meeting these requirements and paying any fines they incur.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

WestJet accepts service dogs in training on a space-available basis for flights within Canada only. For service to points outside of Canada, service dogs in training will be accepted however if additional seating is required, applicable fares will apply. The PETC fee will continue to be waived.

Please note: this service is not offered by many transportation service providers. We strongly recommend that you confirm the policies for the acceptance of service dog in training with any other service provider you may be travelling with as their policies may be different from ours. WestJet does not assume responsibility for service dogs in training that are not accepted for travel with other transportation service providers.

The following restrictions apply for guests travelling with a service dog in training:

  • This service is only available on WestJet aircraft operating a domestic flight within Canada only.
  • WestJet is unable to accept pets on flights we operate but were booked through one of our partners.
  • Only dogs are accepted.
  • Only one service dog in training will be accepted per guest.
  • Your service dog in training must travel at your feet.
  • You must be able to meet the control measures  [please link to control measures drawer below] outlined below.

* As these dogs are not on active duty for a person with a disability, we classify the dog as a "pet" on the reservation. Under the classification of a "pet", service dogs in training will only be accepted if space is available in the aircraft cabin at the time of request based on the pet acceptance limitations for pets in the cabin.

* A service dog in training may not travel with an unaccompanied minor.

  • Space for service dogs in training cannot be reserved online. To add your service dog in training to your travel plans, please contact us at 1-888-937-8538 (1-888-WESTJET).
  • We strongly recommend requesting space for your service dog in training as soon as you have completed your booking and a minimum of 48 hours before your scheduled departure. If you check in without requesting space for your service dog in training, you may not be permitted to travel with your service dog in training due to space limitations. WestJet does not assume responsibility for service dogs in training that are not accepted for travel.
  • WestJet will not charge a fee for a service dog in training while travelling in the cabin of the aircraft.
  • If your service dog in training is younger than eight weeks old it will not be accepted for transport.
  • If your service dog in training appears to be aggressive, unruly or in distress may be denied for transport at our discretion.
  • WestJet assumes no responsibility for the care or feeding of your dog while in transit.
  • The limits of liability outlined in our baggage claim page apply to your service dog in training as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss.
  • Consequential damages such as loss of enjoyment or companionship, inconvenience, etc. are not compensable.

For your pet's health and safety, WestJet recommends consulting your veterinarian before reserving travel if your pet is pregnant or in heat (estrus).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may request written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service dog in training.

Your dog must be harnessed at all times.  We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times.  Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Your service dog in training must travel on the floor at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we require a minimum of 48 hours advance notice before departure. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft. If approved by our Special Care Desk for additional seating and you are flying within Canada, there will be no charge for the additional seat(s).

If your dog requires additional floor space to ensure its comfort and there are two guests on your reservation, the dog will not be provided with additional floor space as the expectation would be for the dog to travel at your feet and at the feet of the guest you are travelling with.

Assistive animal guidelines for travel booked on or after July 1, 2018:

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Service animals provide assistance to a person with a cognitive, physical or emotional disability. WestJet and WestJet Encore only allow fully trained and certified service animals in the cabin of the aircraft at no charge, when on duty. If you are travelling with your service animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

WestJet will not charge a fee for fully trained and certified on-duty service dogs travelling in the cabin of the aircraft on flights to or from most destinations (see our entrance and import regulations below for exclusions).

WestJet does not permit the following as service animals, due to public health and/or safety concerns:

  • Amphibians
  • Animals improperly cleaned and/or with a foul odor
  • Animals with tusks, horns, or hooves
  • Ferrets
  • Goats
  • Hedgehogs
  • Insects
  • Non-household birds (birds of prey, farm poultry, game birds, waterfowl)
  • Reptiles
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may request a Registered Certificate Identification card or other written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service animal.

We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times. Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service/emotional support animal, and/or in the cabin of the aircraft.

Many service animals can travel on the floor at your feet. One service animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we request advance notice. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft. If WestJet determines that your animal does require additional floor space, there will be no charge for the additional seating when a minimum of 48 hours’ notice has been provided.

WestJet allows a maximum of two assistive animals per guest. Requests for more than two assistive animals will be reviewed on a case-by-case basis.

To ensure adequate time to assign appropriate seating on the aircraft we request a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we request a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • Your animal being quarantined or delayed upon arrival;
  • Additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

WestJet is not responsible for a guest's compliance with animal restrictions or embargoes imposed by the local, regional, or national authority of the guest's final destination.

The guest is responsible for meeting these requirements and paying any fines they incur.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

It is important to review the Entrance and import regulations and the Destination specific restrictions as you may not be permitted to travel with your animal.

Emotional support animals provide comfort to a person with a psychological disability. WestJet accepts emotional support animals on flights to or from most destinations (see our entrance and import regulations below for exclusions). Qualified individuals with a disability may bring emotional support dogs or cats. Other "unusual animals" (except for  the restricted animals listed below) may be accepted as an emotional support animal on a case-by-case basis. WestJet does not permit the following restricted animals as emotional support animals, as they pose a safety and/or public health concern:

  • Amphibians
  • Animals improperly cleaned and/or with a foul odor
  • Animals with tusks, horns, or hooves
  • Ferrets
  • Goats
  • Hedgehogs
  • Insects
  • Non-household birds (birds of prey, farm poultry, game birds, waterfowl)
  • Reptiles
  • Rodents
  • Snakes
  • Spiders
  • Sugar gliders

 If you are travelling with your emotional support animal and your itinerary contains a flight operated by a partner airline, please contact the partner airline to confirm their guidelines.

We require the following three forms be printed, completed, and emailed to SpecialCareDesk@westjet.com no later than 48 hours before you leave. The forms must be dated no more than one year before travel and kept with you while travelling:

  1. Confirmation of animal training – to be signed by the owner/trainer of the animal.
  2. Medical/mental health professional – to include your medical professional’s licence number, type of licence, and jurisdiction in which the licence was issued. Must be signed by your medical professional (e.g. psychiatrist, psychologist, or licenced clinical social worker).
  3. Veterinary health – to be signed by the animal’s veterinarian.


Our Special Care Desk agents will review your documents for authenticity and send an email to the address provided confirming or denying your animal as an emotional support animal.

WestJet may deny application forms which appear to be questionable.

If your journey includes more than one airline, it is your responsibility to contact each airline to determine their acceptance guidelines for emotional support animals.

We strongly recommend that your emotional support animal wear its identification (e.g. vest) at all times while on the aircraft, however, WestJet does not require identification in order to accept your animal for travel. We suggest that you travel with identification as some agencies (the airport authority, transfer companies, etc.) may require it.

If you are having trouble reading the forms in PDF, please click here.

We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times. Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which exceed a safe size and weight, pose any type of threat to health and safety to crew members or other guests, or have not been trained to behave properly in a public setting (and therefore may cause a significant disruption to cabin service) may be denied transport as an emotional support animal.

Many emotional support animals can travel on the floor in a kennel. Only one emotional support animal may be held on the lap of a guest with a disability, provided that the animal is no larger than a two-year-old child. If WestJet determines your animal is over the size of a two-year-old child the animal must travel at your feet.

If you feel your emotional support animal requires additional floor space to ensure its comfort and safety on board, please be prepared to discuss your animal’s breed, weight, length, height and width as we use this information in accordance with Canadian Transportation Agency's requirements to determine the seating needs of your animal. If WestJet determines that your animal does require additional floor space, there will be no charge for the additional seating when a minimum of 48 hours’ notice has been provided.

WestJet allows a maximum of two assistive animals per guest. Requests for more than two assistive animals will be reviewed on a case-by-case basis.

To ensure adequate time to assign appropriate seating on the aircraft we require a minimum of 48 hours' notice; in cases where notification is not provided 48 hours before departure, your animal may be denied travel as an assistive animal. If your booking was made within 48 hours of departure, we will make our best effort to accommodate your request.

If you are on a WestJet Vacations package booking we require a minimum of seven days' notice to arrange suitable accommodations, transfers, car rentals or other services.

 

Importing/exporting service or emotional support animals and specialty dogs:

All necessary travel documentation, including required health certificates, must be completed before your service or emotional support animal or specialty dog can travel with us. Proof of compliance is required for all regulations required by the country you are travelling to, from or through.

Failure to ensure that the required documentation is provided may result in:

  • Your animal being quarantined or delayed upon arrival;
  • Additional fees, costs associated with the quarantine, care and return of your animal to where its journey began.

Additionally, any charges related to the care of your animal while in quarantine or the potential cost of returning your animal to where its journey began are your responsibility.

If your flight stops in a number of countries, you must satisfy the entry requirements for each country. WestJet assumes no responsibility for inaccurate or incomplete documentation. For import and export regulations, vaccination and documentation requirements, contact the consulate or embassy of the countries you will be entering.

WestJet is not responsible for a guest's compliance with animal restrictions or embargoes imposed by the local, regional, or national authority of the guest's final destination.

The guest is responsible for meeting these requirements and paying any fines they incur.

Animals are not accepted on flights to or from:
  • Bridgetown, Barbados
  • Montego Bay and Kingston, Jamaica
This restriction is in place due to entrance and quarantine regulations.

Animals may be accepted with prior authorization.

In addition to WestJet's booking requirements for travel, the following destinations have very strict import regulations. Prior authorization must be arranged well in advance of travel for flights to or from:

WestJet accepts service dogs in training on a space-available basis for flights within Canada only. For service to points outside of Canada, service dogs in training will be accepted however if additional seating is required, applicable fares will apply. The PETC fee will continue to be waived.

Please note: this service is not offered by many transportation service providers. We strongly recommend that you confirm the policies for the acceptance of service dog in training with any other service provider you may be travelling with as their policies may be different from ours. WestJet does not assume responsibility for service dogs in training that are not accepted for travel with other transportation service providers.

The following restrictions apply for guests travelling with a service dog in training:

  • This service is only available on WestJet aircraft operating a domestic flight within Canada only.
  • WestJet is unable to accept pets on flights we operate but were booked through one of our partners.
  • Only dogs are accepted.
  • Only one service dog in training will be accepted per guest.
  • Your service dog in training must travel at your feet.
  • You must be able to meet the control measures  [please link to control measures drawer below] outlined below.

* As these dogs are not on active duty for a person with a disability, we classify the dog as a "pet" on the reservation. Under the classification of a "pet", service dogs in training will only be accepted if space is available in the aircraft cabin at the time of request based on the pet acceptance limitations for pets in the cabin.

* A service dog in training may not travel with an unaccompanied minor.

  • Space for service dogs in training cannot be reserved online. To add your service dog in training to your travel plans, please contact us at 1-888-937-8538 (1-888-WESTJET).
  • We strongly recommend requesting space for your service dog in training as soon as you have completed your booking and a minimum of 48 hours before your scheduled departure. If you check in without requesting space for your service dog in training, you may not be permitted to travel with your service dog in training due to space limitations. WestJet does not assume responsibility for service dogs in training that are not accepted for travel.
  • WestJet will not charge a fee for a service dog in training while travelling in the cabin of the aircraft.
  • If your service dog in training is younger than eight weeks old it will not be accepted for transport.
  • If your service dog in training appears to be aggressive, unruly or in distress it will be denied for transport at our discretion.
  • WestJet assumes no responsibility for the care or feeding of your dog while in transit.
  • The limits of liability outlined in our baggage claim page apply to your service dog in training as well. These amounts are not automatically payable but reflect the maximum compensation payable, as each claim is subject to proof of loss.
  • Consequential damages such as loss of enjoyment or companionship, inconvenience, etc. are not compensable.

For your pet's health and safety, WestJet recommends consulting your veterinarian before reserving travel if your pet is pregnant or in heat (estrus).

You may only be required to provide credible verbal assurance. In situations where we question the verbal assurance provided, we may require written documentation. Alternatively, we will accept the presence of physical indicators, which may include but are not limited to harnesses or tags, as proof that the dog is a service dog in training.

Your dog must be harnessed at all times.  We strongly recommend some form of physical restraint device for the animal as the animal must be under your control at all times.  Furthermore, some agencies (the airport authority, transfer companies, etc.) may require your animal to be harnessed.

Animals which pose any type of threat to health and safety, to crew members or other guests, may be denied transport as a service animal in training, and/or in the cabin of the aircraft.

Your service dog in training must travel on the floor at your feet.

Animals which exceed a safe size and weight may be denied transport in the cabin of the aircraft.

If your dog requires additional floor space to ensure its comfort and safety on board, we require a minimum of 48 hours advance notice before departure. Please be prepared to discuss your dog's breed, weight, length, height and width as we use this information in accordance with the Canadian Transportation Agency's Code of Practice and their Implementation Guide Regarding Space for Service Dogs Onboard Large Aircraft. If approved by our Special Care Desk for additional seating and you are flying within Canada, there will be no charge for the additional seat(s).

If your dog requires additional floor space to ensure its comfort and there are two guests on your reservation, the dog will not be provided with additional floor space as the expectation would be for the dog to travel at your feet and at the feet of the guest you are travelling with.

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