Holiday Inn & Suites Across from Universal Orlando®

I was in charge of 56 travellers and was glad we stayed at this property. Everyone was friendly and helpful throughout our stay. The catered hot breakfast well met our needs and was served by a super staff. Rooms are spacious and comfortable. I would recommend this property

This is one of the worst hotels I’ve ever stayed in. The staff is rude, shower was broken in one of the rooms, house cleaning doesn’t come, needs a deep cleaning, prostitutes and solicitation in the hallways. Not a place to take 250 teen agers.

This was our first time in Orlando, and I’ve got to say I think we chose the perfect hotel because it accommodates large families with their Suites that have two bathrooms and are spacious. Thank God it’s Friday was just downstairs for easy dinner options or midnight feeds . Staff are very helpful. Pool area was great for lunch and swim . Laundry facilities were great too ! Highly recommended hotel

We booked here only because I had a discount through work for $83 a night and it was across from Universal as we were attending a concert at Hard Rock LIVE! The front desk and guest service employees were friendly and helpful. The headboard was scratched up and several mystery stains were on the hassock in front of the mirror. I didn't take my shoes off. There was only ONE elctrical outlet in the whole room to use to charge our phones. There was a gap under the half of the door allowing light and sound (room 126). We were right next to the ice and vending machines. It was hot and musty in the halls. I hated the pillows. 2 are marked soft and 2 are marked firm. I used several combinations throught the night and wasn't satisfied. The rooms need a major facelift. Looked in the game room. It was horribly musty and we got out of there quick. It can't be safe to breath the air in there.The best perk of this hotel was the location and the availablility to use the FREE bus shuttle to Universal City Walk. There is a TGIFridays attached next to it. We had an appetizer and dessert there. Disappointed in how they changed their potato skins. I like the old classic shape better.

So I decided to stay here because I wanted to save some money on our universal vacation. This was a mistake . It started at check in with rude staff then the universal desk couldn’t find my tickets to print them. So this was a convieniemce I wouldn’t be able to use . These things in themselves are not that big of deal but the hotel itself needs a makeover. Now that universal is adding a value resort with endless summer there is no need to try and save a few bucks . Being able to use their shuttles will be good enough reason to stay there. The shuttle service at Holiday inn just wasn’t convienient for us. We ended up taking cabs back and forth spending more money. The real issue for me is the drab room and VERY TINY bathroom . It need a good cleaning also. So if your primary goal is saving money you will but I prefer decor and a happy helpful staff to that because in the long run you may end up spending the same anyway.