La Quinta Resort & Club, A Waldorf Astoria Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2571 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful property, lots to do, great staff, rooms need updating

    Reviewed by stefcal123(California) on Apr 15, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    La Quinta is a beautiful property with so much to do. We enjoyed the spa, pools and restaurants. Even just walking around the property was awesome - the landscaping is wonderful. Service was terrific - everyone from the front desk to the restaurants to housekeeping were pleasant and helpful. I especially appreciated the front desk staff, as they helped us upgrade our room. We had booked a Poolside Casita, which we felt was too small for the 3 of us, but luckily there was an available Spa Villa we could book. The Spa Villa was large with 2 nice patios, and in a great location in the middle of the resort. Only negative was that the furnishings were old and worn, and the villa could have been cleaner. But we enjoyed our stay overall and had a great time in the desert!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Bad customer service

    Reviewed by Pioneer294819() on Apr 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The staff at the checkin desk were very rude and professional. After requesting to speak to the supervisor on the checkin day, we were contacted by no one during our six day stay. The service is very disappointing.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-2

    May Not Be for Everyone

    Reviewed by mrandmrsgoplaces(Los Angeles, California) on Apr 10, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This hotel is a bit like time traveling. You get a sense of a glamorous past that's nearly all but gone. At present, it has a cozy, camp-like, family feel. It reminded me of the resort from Dirty Dancing, transplanted to the desert. Most of the guests were families, and there were children everywhere, mostly on scooters, skateboards, and bikes. (Tip: Stay vigilant as I saw one poor woman knocked off her feet. There aren't any signs anywhere and no attempt from the resort to maintain safety.) ? Another reason it feels like you've traveled in time is because this is probably the whitest and least diverse place I've ever visited, and I include Scandinavia on that list. It was hard to believe at times that I was in SoCal, but then the almost entirely Hispanic staff would bring a dose of reality about the intersection of race and class. As I observed men in polo shirts tucked into belted shorts and impossibly blonde women call for their children--who were invariably named after a Biblical character if male or named after a 19th-century British or American writer if female--I found myself thinking of Margaret Mead.

    Beautiful location but understaffed

    Reviewed by B9015OHjason(San Anselmo, California) on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    hotel needs to double staff. very slow service, no towels at pools, hours to receive response to texts, etc. bartenders are overwhelmed. also rooms are hot and beds are old and lumpy. not the level of service we’d expect from a waldorf hotel.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-2

    Value

    Value-3

    1920s glamour

    Reviewed by 284stephanie(Bainbridge Island, Washington) on Apr 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Protected by a mountain range the hotel is surrounding by spiting palm trees. The night lights the trees to create a fantasy of dan I got palms swaying in the wind. There is nothing else like this resort in the desert. A rare gem !!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5