Refunds due to COVID-19

For any WestJet-initiated cancelation or schedule change, where the schedule change was greater than 90 minutes or one or more stops were added, guests are eligible for a refund to original form of payment if desired.

Due to the volume of requests during this time, we regret we are unable to provide refunds through the contact centre. 

WestJet

If you are eligible based on the above, and your reservation was air only, please complete this form to request a refund. 

We are working to get through all requests in as timely a manner as possible. We ask that you only fill out one form per reservation. We appreciate your patience.

WestJet Vacations

If your reservation was a WestJet Vacations booking and you are eligible for a refund, you can initiate the refund process by completing the WestJet Vacations refund request form.

Please complete one form per reservation.

WestJet Air Groups

If your reservation was an Air Group booking and you are eligible for a refund, you can initiate the refund process by completing the Air Groups refund request form

Please complete one form per reservation. 

WestJet Vacation Groups

If your reservation was part of the WestJet Vacations Group booking, please contact your travel agent to submit a request for refund.

Booked through a third-party?

If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.

We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. If you’ve cancelled your flight, see our change/cancel policy.

Please fill out the request for refund form.

We are working to get through all requests in as timely a manner as possible. We appreciate your patience.

No. It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers.

Did you find what you were looking for?
Glad we could help! Thank you for your feedback.