Isla Mujeres Palace

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1913 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Will return to visit our friends

    Reviewed by lexiismom() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are so happy with the great memories we have of the nicest vacation with our 2 grown daughters. Palace resorts had better hang on to the best employees of their chain, and we have been to a lot of them. The attentive employees go out of their way to make your day wonderful. This hotel is geared for smaller groups or couples who want to have quality time with each other. Not a large party hotel, but enough to enjoy the beautiful surroundings, best swim up bar, wonderful restaurants and the perfect mix of areas to chill and relax. The difference here, then say Moon Palace, is that it’s so small the employees get to know your names, what you like to eat and drink and have a chance to let you relax. No worries here. I would personally like to thank so many people. My daughter is autistic and they made her feel comfortable and accepted into their family. Alejandra ,VIP planner, went out of her way to help Katie navigate and calm her, we had many great conversations. Breakfast crew, Alexis,Macedonio,Christian. As well as Alexa,Arturo,Moises,Martin,Andy ,who refilled our refrigerators in our rooms and made us laugh ,Joel,Aricela, Alexis(Gloria); they are all excellent employees who describe their coworkers as family. Alexis(Victor). Thanks to you for everything you did. Brought us coffee at the pool, while we waited for our sluggish kids, took the time to make sure we were happy. Thank you everyone from the boat driver to the people who took care of our rooms. Hoping to return in March with friends to visit our other Palace family.

    A magical week At Isla!

    Reviewed by 822pattym() on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from an epic family vacation to Isla Mujeres Palace. This trip has been a long time in the making, and the anticipation and excitement definitely lived up to the experience. The resort has beautiful grounds, comfortable and spacious rooms with beautiful views, a lovely pool, and an intimate lagoon for floating lazily all day! We want to extend a special thanks to Juan, Mitzy, Paolo, Edy, Julian, and Guinto for their warm smiles and attention to detail during breakfast and dinner. Mitzy went above and beyond to make our week with family so special. To Andy and Alejandro at the pool bar-well done! By day three, you would have our drinks ready before we had even asked. A special thanks to Boris, and Ariell for pool volleyball and music trivia. Tough to keep the Labrecque clan from getting too competitive. To Ismael who went above and beyond to change our room so that we could be closer to everyone else in our party and have an even better ocean view! To Alessandra who planned a sunset surprise with drinks and snacks at the end of the dock, just for our family! What a special night for us. It is impossible to mention everyone, and I have tried to remember all the names but I am sure I have forgotten someone. It was already going to be a magical trip because my siblings, spouses, father, and I were all together BUT Isla Mujeres Palace made it even better. Can't wait to return!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Best vacation ever

    Reviewed by nani926(Waterbury, Connecticut) on May 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This has by far been the most amazing vacation. The staff is absolutely amazing. Everyone is so attentive to your needs and wishes. We went as a late honeymoon (thanks to covid) and they made it magical. Would recommend taking a taxi tour of the island we had Victor and he was so knowledgeable and had the best hangout stops. Also did an hour long snorkel and the guides took there time to explain and made sure we were all comfortable, before taking us to see the most amazing fish and ruins. Luis was so helpful at the front desk, Deivy and Pilar was the sweetest and most accommodating when it comes to a PVP. Marista, Alfredo, Andy, Erick, and Alexa at the food stands made us feel better than ever, and were so happy to help us with anything. Also recommended getting a massage.. Carmen and Natividad made us feel brand new! Gabriel that bellhop also helped with anything we needed.. this is a must visit location. Especially for couples that needed some R&R and definitely for Foodies!!! Food here is definitely an experience!

    Super Excited to Go Here . . . But Didn't Live Up to Expectations.

    Reviewed by Terrie P(Columbia, Maryland) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    My husband and I recently returned from a one week stay at Isla Mujeres Palace. We were accompanied by 3 other couples so as you can imagine 8 people were very excited to go here, but 8 people left extremely let down. Pros: The grounds were beautiful. The pool entertainment staff was amazing (thank you Boris and Ariel). They provided just enough entertainment and it was not intrusive. Pool wait staff were again outstanding and attentive. Rooms were clean and spacious and cleaned daily. Room service was quick and there was an extensive selection to choose from for breakfast, lunch, dinner and late night. Breakfast, lunch by the pool and the ceviche bar were very good. The traditional Mexican choices were superb. Concierge, check-in, etc. were all very accommodating and friendly. A special shout-out to the ladies who helped our group with our return transportation to Cancun. Cons: The biggest issue was the all inclusive part of this stay. Dinners were hit or miss and some of the staff seemed to not be interested in serving our party. The other major issue involved the adult beverages. Bar drinks were watered down consistently. We were more often than not served tequila in our drinks when we asked for vodka. This lead to many drinks being returned or poured down the drain. Another disturbing problem was when the vodka in our room's mini-bar was replenished with a mixture of vodka and tequila. (This also occurred to one our travel companions mini-bar as well.) This issue of tequila being served when someone in our party asked for vodka was brought to managements attention over 4 times in a one week stay. The issues continued to occur multiple time a day and it was not resolved during our stay. This leads me to believe that this is something that occurs on a regular basis. Perhaps cost savings? I don't the reasons, but I know that it left me and my travel companions annoyed, upset and taken advantage of. With that being said, this is a quite boutique like hotel. Good for older couples. Unfortunately because of the dishonest issues with the beverages, we would not recommend coming here and will not be returning.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-3

    Best Experience Ever

    Reviewed by Nathan N() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We came to Isla Mujeres for a day and had the most magical time ever. Pilar, in guest services, made our stay extra special and made sure our stay was perfect. She did no disappoint. We had lunch at Azul and swam all day in the beautiful lagoon. We highly recommend this resort!