Walt Disney World Dolphin Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1457 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Nothing but positive things to say.

    Reviewed by Rat_Fink21() on Apr 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We're staying here now, and felt compelled to leave a review, since many are leaving reviews complaining about minor issues. We're in a pandemic. Some things are going to be different. Personally, for example, I don't want a stranger in my room cleaning every day. We were able to check in at 11:00 a.m. on a Tuesday and go right to our room. It was great. The room was clean, the pool is great, the playground is fun. We haven't had to wait to sit at any restaurants, the mobile ordering has been easy, poolside delivery is slick. Staff has been friendly. Transportation to Hollywood Studios and Epcot is fantastic. Cons: Please get a pinball machine for the game room. I'd have spent a lot of time down there. Construction over by the pool has started at 4 AM!!! during the week, which is crazy. The beeping from vehicle's reversing woke me up on more than one morning. All in all, it's been a fantastic vacation for the family.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Disneyworld Dolphin hotel

    Reviewed by B8800LNangeln() on Apr 16, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Doesn’t really feel like a disney hotel. Feels and looks like your average hotel. On my last day housekeeping came in and “cleaned” my room, a little too clean. My wallet went missing from the table i had left inside my hotel room. I had talked to security multiple times and all im told is “we will make a report” but everytime i call and they try to look up the report they say “i cant find a report, let me put a new one in”. I had multiple cards with my name on them and my annual pass for universal studios. Wont be staying here again.

    So disappointed

    Reviewed by BelmontTravelLady(Belmont, North Carolina) on Apr 14, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We have always stayed at the Dolphin every visit to Disney because of the great pool and service. I was shocked at how bad the service is. Also paying 30 a night to park my car is criminal and then a 35 resort fee plus all the other taxes. Like in prior reviews you can't find a place to eat. They cram all these people in the hotel and you can't get a meal or your room serviced.I asked housekeeping for a cup and was treated rude. You pay all that money to be treated like you are bothering them. This ruined my Disney magic.

    Disappointing Overnight Stay.

    Reviewed by johnrG6078IV() on Apr 12, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I have stayed at the Dolphin or the Swan probably a half dozen times over the years. I usually like these properties. If you want to be close to EPCOT and the Boardwalk, the location is very good. They are a good place to be if you are staying for the Disney Marathon Weekend. There are boats to Hollywood Studios and you can walk to EPCOT. And, the price used to be right compared to the nearby Disney owned resorts like the Beach and Yacht Clubs. I wanted to like this property, but this time we left disappointed. First strike - they now have a $35 / nt resort fee, plus $39 /nt for parking. OK, I knew this and booked anyway, so it was my choice, but it wasn't worth it. The pool area is getting dated and sad looking. Second strike -- when we tried to check in, the room wasn't ready. This is a major pet peeve, especially on vacation. If you tell me I can check in by a set time and have to leave by a set time, I plan accordingly. But, if I pay you for a room and I can't check in on time, I am going to be unhappy. I am being taken advantage of, because, instead of taking my family to the parks or dinner -- which at Disney requires remaining on schedule because everything is on a reservations basis -- I am sitting around with a sad, hungry family in a busy hotel lobby waiting to get into my room which should already be waiting. This is not me wanting to check in early, I understand that isn't always available, and that is no problem. This is the second time it has happened at these resorts that we couldn't get our room at the normal check in time. I don't recall ever having it happen at other Disney properties. If you can't make the rooms available on time, you either need to provide a different or upgraded room or make amends some other way. We got nothing but an apology. Strike three -- poor mattresses with sheets which are so crunchy that you can literally hear it when your roommates turn in the middle of the night. We had a family suite and there was no microwave and the frig did not keep anything cold, just slightly above room temp. For the money I will stay elsewhere next time. There are lots of good choices.

    Individual ratings:

    Service

    Service-3

    Value

    Value-2

    Shocked with the unmasking!

    Reviewed by X2332XVannes(Atlanta, Georgia) on Apr 08, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I am staying here now. While I am very happy with the hotel itself and have stayed many times.....I am extremely shocked and disappointed with the lack of enforcing the requirement to wear masks in public spaces. Walking through the lobby I would say 20% are wearing masks. I realize there is a bar in the middle of the lobby......but outside the bar area...most are walking around unmasked. I will likely avoid the Dolphin next time during corona. It’s a total disappointment.