Iberostar Paraiso Beach

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6963 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Second iberostar visit

    Reviewed by Glenn8168(Portlethen, United Kingdom) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Visited iberostar paradiso beach for the first time after visiting iberostar Laguna azul in varadero cuba, well done iberostar, loved the Cuban resort but the mexican resort put cuba to shame, food was good, wifi was easily accessible throughout the resort, rooms were very clean although could of done with a little updating, entertainment team be it through the day by the pool or in the evening in the theatre where exceptional. Concierge Daniel Munoz was a absolute gent and very helpful and friendly as were all the staff. Made our stay an absolute pleasure. We will be back, and anyone reading this that is considering going to this resort I would highly recommend it. However stock up on mosquito repellent.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Service

    Service-4

    Iberostar Paraiso Beach, Not One of Our Top 5 Picks

    Reviewed by omahamat(Omaha, Nebraska) on Jan 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I hate to say this but there was very little positive we found. We travelled with a large group of family members, enjoyed 4 different resorts in Mexico & looked forward to this Jan 2-7, 2020 visit. August reservations requested our 6 rooms be in the same building or at least very close together. This resort is actually made up of 3 Iberostars, with 3 different levels. My wife, Down Syndrome daughter & I, & one of our sons, were assigned rooms in the lowest level of the three, 3 blocks away. Later we were moved to a 2nd room, & on our 2nd day, we were finally upgraded to rooms in Paraiso Beach side; in essence 1-1/2 days of vacation lost. Several things, besides room assignment, disappointed us:(1) No 24-hour room service & limited selections.(2) We were told if we wanted more beers in our fridge, we would have to contact our concierge.(3) Upon check-in, we were pressured to meet with the concierge to hear some great deals available to us. One member of our party gave the concierge $5 to not sell him anything.(4) Few restaurants all requiring reservations, exception being the buffet. We experienced the Brazilian Restaurant, very good. (5) We learned the new manager had curtailed beach service for drinks. Only one undermanned beach bar that had 2 lines of thirsty tourists covered in oil, backed up & down the boardwalk. Good points listed on detail page. Despite the set-backs, we all had a great time but also all agreed this was our one & only visit to this resort.

    Visit jan 4-11 2020

    Reviewed by LisaC5507() on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We arrived at the resort with one of our party ill who also lost her carry on at the airport. The bag contained her medication that she needed to maintain her condition. We spoke to Fernanda Ramos our concierge and Brenda from Bestday and they tirelessly searched for 2 days until they found the bag and delivered to us while we were sitting in the restaurant for lunch. These 2 ladies were so nice and went above and beyond their duties helping us. Not only is the resort beautiful but all the staff kind and helpful.The 2 ladies mentioned above saved our trip and our friends health and we will never forget them

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Expansive Resort

    Reviewed by RubberDuckieNebraska(Nebraska) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We enjoyed our visit and we traveled with a group of 12 ranging from 17-70 years old. Check in was quick and bell man whisked us via golf cart to our room. As mentioned it is a large resort and the grounds were well maintained and had a lot of wildlife to observe. It was easy to hop a lift to get around. Beach had good sand and the waves action allowed you to do some bobbing and some body surfing if you wanted that. Pool was very large one that wound around and offered some quiet areas and the other one more of the "Party" themed. Both had access to swim up bars. I did like that you could be in the pool and get some shade as that mexican sun can and does burn! Food at the buffets changed out some and always something. We only ate at one specialty restaurant as we had a large group. The shows I attended where entertaining and hard to stay up that late with a full day of sun. Some folks that made our stay better was Eduadro in the Main Buffet,, he always had a smile and was attentive and funny. The bar waitress Dalia was also one of our favorites and received our T-Shirt award for her smile and remembering us from our first day meeting her. That makes a great impression. We did not like that there was no beach service as far as waitress/waiter staff. The beach and pool was self serve which was not what we are used to. There was no wait staff in the pool or beach. More beach bartenders. The main lobby had some great bartenders.

    Fun family vacation

    Reviewed by TravellingMom259(Ottawa, Canada) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Iberostar Paraiso Beach is part of the Iberostar Playa Paraiso complex of 5 resorts. Paraiso Beach and Paraiso Del Mar are basically one resort with two lobbies. All facilities, including the pools and restaurants are shared between the 2 resorts. Paraiso Lindo is a bit nicer and they can also use the Paraiso Beach/Del Mar facilities and restaurants, which, I think, makes it harder to get restaurant reservations at Beach/Del Mar. Paraiso Maya and Grand Paraiso are nicer still with the latter being adults only. All 5 share the shopping mall. The food in the shopping mall, coffee, burgers, tacos, candy, ice cream are all included as part of your package. The resort is between Cancun and Playa Del Carmen, which has the advantage of being closer to the airport and reducing travel time coming and going, but it's further from Tulum and Chichen Itza if you want to take an excursion there. The resort and beach are both clean and well kept. We didn't have a seaweed problem, which can be an issue in the Mayan Riviera. The pool is very large and winds down the middle between the Beach and Del Mar buildings, with some areas fairly quiet and others with lots of activity. Like everywhere, people try to reserve chairs at the pool and beach before breakfast. We found that the resort is large enough that we never had too much trouble finding 4 chairs. The buffets are pretty good - there was always something tasty available. The food quality is a step up from Iberostar in Punt Cana. I think that's generally true in the Mayan Riviera compared to the Dominican Republic. We also ate at the Mexican and Brazilian restaurants and the Star Rock Cafe and enjoyed them all. We wanted to try the Japanese but couldn't get a reservation while we were there. We also all loved the taco restaurant in the mall. We had lunch or a late afternoon snack there several times. My teens also really enjoyed the burgers at the beach grill. The patties were thin but freshly made. The bars have their standard brands plus some popular alcohol brands available for drinks. Their standard brands are definitely weak, which I don't mind, because I can drink tropical drinks all day without getting drunk and there aren't a lot of drunks wandering around, but if you want more kick you can ask for Bacardi or Smirnoff instead. There are lots of activities available and if you install the app you can see a schedule. My teens really enjoyed the daily water polo games and some other sports activities. Wi-Fi coverage around the resort is excellent and fast enough for streaming, it's even decent at the beach, and there are no device limits per room. We took a snorkeling excursion with Dressel Divers who have a kiosk by the pool and operate from the north end of the beach. If you want to take a snorkel excursion, you can trust them to get you there and back and look after you. We had some concerns over weather conditions and what trip to take and they were accommodating and made an effort add an extra van to the daily Mayan trip so we could join in. The room was kept clean and the fridge was restocked daily. The beds could use new mattresses - mine definitely slopped to the centre of the bed. The rooms could also use a bit more drawer space. My biggest complaint would be the shower. There was enough hot water but the water pressure was more like a drinking fountain than a shower. All things considered, I'd definitely recommend this resort for families and I'd consider going back or possibly upgrading to Lindo or Maya for a couples trip.

    Individual ratings:

    Service

    Service-4

    Value

    Value-5