TripAdvisor Traveler Rating

From the moment we arrived to the time we left, the staff at this hotel was excellent. But I think I can’t leave this review without giving fair warning to the next guests. They don’t have washcloths or fridges in the rooms. I found that odd but it didn’t take away from our experience. I want to particularly mention at the pool bar Lorenzo who has the best smile and would translate if needed. His English is excellent. I also liked Diana in the restaurants. She has a great smile as well and I loved that she would come practice her English with me when she had time. All on all, the staff here is great! Oh yeah! Alec in the lobby bar was also great! He found us some hockey to watch! And put on some music in English and we hung out and played Jenga. We ended up staying 9 days and enjoyed each of them greatly.

Grecia was such a helpful guide on our bike tour. She took care of all the details, and planned a beautiful tour through a natural protected park with lots of wildlife. The pink flamingos were nesting with their babies - such a beautiful moment to observe. I’m very grateful to Grecia for her kind help and knowledgeable guiding skills.

Great vacation spot for family or even just couples! We reserved a king size bed oceanfront view and were automatically upgraded to a suite! Anahi, Ernesto and Juan gave us excellent service. Definitely want to return with my kids here. Beachfront resort with spa, pools, and option to have all inclusive meals was excellent. Service was great!

Lots of fun! Great party ???? the vibes were immaculate! Fernando was so much fun and carried the party. 10/10 would recommend and would absolutely come back to party again. What a great day! He was very very very friendly and nice. Love him so much.

Really disappointing, no healthy lunch options, very limited bar options, no comfortable lounge area, pool area staff were great, front desk staff not so friendly got the impression we were imposing. Will not be back and will be messaging WestJet.