Delta Vancouver Suites

My husband and I recently stayed here to celebrate our anniversary. We appreciated the large 1 BR suite, but our favourite part was the staff at the front desk, who were so friendly and welcoming. Allison in particular was so pleasant and gave lots of good, practical advice! Well done, ya'all!

I brought my two nieces for their birthday. The room was very cute and fit the three of us well. The living room was definitely tighter than I was expecting but for myself and my teenage nieces it was fine. The view from the living room was nice. The street noise is very loud so you can’t have the window open if you’re looking for a quiet breeze. I didn’t mind because I used to live downtown but if you’re looking for quiet I suggest asking for a higher floor. The bedroom was nice and comfortable. The view was of the interior of the buildings so it was dark and sketchy looking as the building across looks half abandoned. They don’t offer in hotel food (most don’t because of COVID) so we ordered Skip. This was the only hotel I’ve stayed at where they don’t bring the food up to your room. You have to wait in the lobby. Not the biggest deal but I found it a bit annoying since I had ordered from a couple different places and they all arrived at different times. The staff was wonderful, I chatted with one of the managers and he suggested great places to eat that I hadn’t even thought of and we chatted about travelling while I waited the 15 minutes in the lobby for our food delivery. Would stay again for sure. Massive bonus that you might not think about, Smart TVs, you can log into your Netflix and Prime. I didn’t even need to bring our Amazon Fire stick.

Stayed here for a few nights the past couple weeks. The front desk trio (Brad, Ashley, Alison) were all so kind and nice to me. Thanks to them now I know where to go whenever I need to stay in downtown. Also it’s so near to the other business buildings and central station.

After staying in a half dozen of hotels in Vancouver post-covid, someone has to rank last and in my opinion with all things considered including the price tag, unfortunately Delta takes that spot. While the rooms have been renovated recently and look decent, they are called suites but they are not spacious overall, upgrades for loyalty program elites are nothing to write home about, and it was the only hotel which did not provide any breakfast at all. I could accept a property providing less if the price tag was low, but Delta was not even the cheapest property so it’s thumbs down for me. I booked the entry level room and received a modest one-category upgrade to a view room on the hotel’s top floor despite lots of other higher room types being available. Those other room types had a modest cash value differential so it’s not like expecting a presidential suite upgrade – they could have probably afforded to be a bit more generous given very low occupancy which many other hotels do at the moment. Our room had a view of nothing special – just buildings around. The room was renovated recently and was fairly nice, for example the absence of carpet outside of the bedroom was a positive and the bathroom had a stand-alone shower rather than a tub which I prefer. Unlike other reports I read before, I found the room to be clean and nothing to complain about, the TV had Netflix which was a plus, and there was a convenient mini-fridge in the living room. Toiletries were awful with the soaps that have three holes in the middle on the entire length of the soap and invariably fall apart after using them only a few times per day, and there were no extra amenities for example no bathrobe, no mouthwash, etc. They did not even have a ‘do not disturb’ sign to hang on the door – covid cutbacks taken too far. Delta advertise themselves as having a nice restaurant, however it does not help that they closed it during covid, unlike other hotels in the city which kept it open (at least for room service). Consequently they did not offer breakfast, not even a boxed breakfast like we received at Hyatt Regency and Westin Grand, and the alternative was simply to be forced to pick the welcome points as Marriott elite guest. Let’s just say that for a long stay it would be quite modest compensation. Also I would note that this property used to have a lounge but they closed it in 2018 to replace it with two bedrooms which is possibly a sign that they were on the lookout for what to cut, even before covid. Wifi worked great during our stay with speeds over 125 Mbps and was the best of all hotels we stayed at in Vancouver recently. All in all while nothing was unacceptably bad at Delta, I cannot recommend this property. At first glance given that the hardware is fine and all rooms are suites, for people without elite status at any chain who want to book a suite, the subpar room upgrades and the (temporary) absence of breakfast benefit would not be an issue so such guests might find Delta to be a good fit. However even for those people, Westin Grand (which is less than a 10-minute walk away) is also a hotel where almost all rooms are suites, the rooms are more spacious, the hotel generally speaking is more luxurious, and it is in a similar price range. And if we compare with other hotel chains, Fairmont Hotel Vancouver is far more luxurious than Delta, does not upgrade to suites but the corner room upgrades result in a room as big as Delta’s suites and the price range is similar. I find no compelling reason to return to Delta in the near future so I will avoid it.

I booked this hotel with very high expectations. Upon arrival we encountered a not very pleasant check in agent. I felt accosted by his personality in a sense that his tone was directed at me as to why I was staying here. I am young yes, but a young professional and shouldn't be treated any differently because of this. The rooms were nice - I did really enjoy it the TV's and beds were comfortable. Around 6am we started to hear loud bangs outside from trucks. I'm just not sure if I would stay here again or recommend it.