Overview
Nestled at the base of the majestic Santa Rosa Mountains in the exclusive community of Indian Wells, the luxurious Renaissance Esmeralda Resort & Spa is the desert's finest oasis. Offering unparalleled service and all the amenities of a world-class resort, Esmeralda invites you to indulge your every whim.
The Renaissance Indian Wells Resort & Spa is an oasis of modern luxury featuring a sophisticated blend of classic and contemporary style
Resort fees include
- High speed Wireless/Wired Internet in Guest Rooms and Public Areas
- Fitness Classes
- Bicycle Usage
- Golf Bag Storage
- Local Calls
Check in
4 p.m.
Check out
11 a.m.
Rooms
560
Inclusions
Rooms
Amenities
Pool
Location
Reviews
Overall was a good experience
andreasJ9154PP (Santa Barbara, California) on May 03, 2024
It was a nice family friendly hotel. The room was a studio suite. The pull out bed was not comfortable. It was a good sized room. Bathroom was nice. The downside of this hotel would be the Pool Situation. If you don’t know how it works then don’t plan on getting a chair at the pool. We had to wait in line at the pool gate before 7:30an. People were lining up at 7am. Gate opens at 8am and once they open you run to grab chairs for your party. We were not aware of this the 1st day. But for the 2nd and 3rd day we made sure to line up before 7:30am. This was definitely not the best way to start the morning, but we made the best of it. Overall we had a great time. Pool was on the smaller side and was crazy busy. Food at the pool was good. Coffee shop was great. Kids loved the arcade although expensive.
Do not stay here if you plan to use the pool!
Culture47789451280 on Apr 03, 2024
Horrible experience at this “resort” - Despite being a Platinum Elite member, I was disappointed to find that I wasn't offered any upgrades upon check-in. The room assigned to me was small and had a limited balcony space, which didn't meet my expectations. - The most significant issue I encountered during my stay was the chaotic and frustrating experience at the pool area. Despite the early opening time of 8 AM, guests had to queue as early as 7 AM just to secure a spot, and even then, most of the chairs were quickly claimed by others who left personal items to reserve them. As a Platinum Elite member, I sought assistance from the front desk to secure a spot by the pool for my daughter and me, but unfortunately, despite being promised a call from the pool manager, I never received one. - The pool seemed to be the primary attraction at this resort, yet the lack of an efficient system for guests to access and enjoy this amenity detracted significantly from the overall experience. This poor management of the pool area has not only left me dissatisfied with this particular resort but has also tainted my perception of Marriott resorts in general. Overall, while the Renaissance Esmeralda resort and spa may “appear” like a visually pleasing environment, the issues surrounding guest experience, particularly at the pool, undermine its appeal and may deter guests from returning or recommending the property to others.
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