TripAdvisor Traveler Rating

The hotel itself is fine - your typical mid-range North American hotel. Ideally located close to the shops and restaurants downtown. I’ve stayed multiple times and always get a room with a view of the hotel next door and the parking lot, even when upgrading to a room with a balcony. Bus stop right in front of the hotel is very convenient. The restaurant is okay, but nothing special. Staff are friendly. Beware - the underground parking is extremely tight and difficult to manoeuvre in, especially if it is anywhere near capacity.

This year for my annual ski trip to Banff I stayed at the Ptarmigan Inn. Over the years I've stayed at many of the hotels on Banff Ave and the Ptarmigan is pretty much average. Nothing really stands out as great or better than the rest but also nothing to complain about. It's adequate. Though being close to the grocery store (the IGA) is convenient and the shuttle buses to Sunshine Village and Lake Louise stop out front, are pluses. If the price was right, I'd stay there again.

Excellent place- stayed 2 weeks- great location close to shops, bars, restaurants & supermarkets. Plus the ski bus picks up at the front door. Value for money, friendly helpful staff. Room was large & in good condition & quiet. Bed was comfortable & room cleaned each day. Only downside was the hot tub didn’t work well. ??

The hotel is basically a 3 star hotel with a 4 star comfort level. It is fairly straightforward with no frills. The hotel restaurant in the bar area was marginal. While service was good the food left much to be desired. I would suggest dining elsewhere. The hotel does have a breakfast buffet which is enough to get you going for the day. Nothing remarkable, but nice. The hotel also has ski lockers in the lower lever near the parking garage. The hotel provided combination locks for the lockers. The hotel also has a pickup for the Big 3 ski areas.

This was nice friendly hotel mid range price. Breakfast was very good and service excellent. Centrally located and close to town and all shops. Clean with a good shower and nicely set out room. Got onto our room a little early which was a bonus