Overview
Treat your family to an unforgettable adventure in central Florida, where year-round sunshine and golden beach combine with a seemingly endless list of entertainment for all ages. The property located between Universal Orlando and Walt Disney World is perfect for all families of all sizes and ages.
Check in
4 p.m.
Check out
10 a.m.
Inclusions
- Free parking
- Free Wi-Fi
- All taxes
Rooms
- 1 king bed, 2 double beds, and 1 queen sofa bed
- No more than 8 guests in the room
- 1 king bed, 2 double beds, and 1 queen sofa bed
- Minimum 1 adult, maximum 2 adults
- Maximum 7 children
- No more than 8 guests in the room
- Dining room
- Fridge
- Fully equipped kitchen
- Living room
- Washer/dryer
- Private balcony or patio
- Breakfast bar with seating for 2
- Coffee maker
- Crib (on request)
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Coffee maker
- Crib (on request)
- Housekeeping
- Iron/Ironing board
- Safe
- TV
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 2 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Coffee maker
- Crib (on request)
- Housekeeping
- Iron/Ironing board
- Safe
- TV
Amenities
Entrance
Lobby
Exterior
Pool
Pool
Pool
Waterpark
Waterpark
Playground
BBQ area
Pirates Cove Bar
Gym
Lawn games
Volleyball
Villages Marketplace
Breeze Bar and Grille
Location
Reviews
Service Sucks at Sheraton. Lessons in how to make customers unhappy by rude attitudes!
Priya S on May 01, 2024
The customer service at this facility is awful. This was by far the worst experience I have ever had. It seemed as if the employees took joy in seeing a mother of a toddler suffer. This facility should not be a part of the Marriot Bonvoy group at all. I emptied my Marriot Bonvoy points on what I thought would have been an amazing quick get away as we only live 2 hours from Orlando. I called ahead and asked if our room could be made ready earlier. I stressed that if it was not possible, it was OK and that I would just leave my home at a later time. When we arrived at the Sheraton, I was told that our room was ready. I was very excited since this was an early check-in. However, when I arrived at the room, I learned that it was an ADA accessible room. This was not what I had booked nor was I disclose this. Because this was an ADA room this did not have an appropriate shower to be able to give my hyper toddler appropriate bath. I immediately called the front desk to be moved into a different room. I was told that they had no rooms available and that this would be our room and this is what we were assigned. I told them that I had not booked an ADA accessible room and this was not fair. I was then put on hold and had to go through multiple people after which I was told a room could be made ready. Please note at this point I had been on the phone for two hours. For those of you that have toddlers realize I reached to Orlando in the mid afternoon when it was my daughter’s nap time at that point she was going crazy and moving rooms would have been a nightmare. I spoke to an assistant Director named Emma Christie who told me it was her job to “educate guests on how things were done here.” I have never been spoken to as rudely by someone in customer service in my life. I then waited another hour to speak to Ashley Hendricks from guest relations. Ashley did give us a room credit which did not even equate to a one night stay. However, at least she spoke to me kindly and recognized the distress that we were in. Over the next two days of my stay I dealt with a very crappy low pressure shower that made a mess of the entire room. I had to ask for extra towels every single day due to the water. It was the most miserable day I could imagine. Do not stay at this facility. The customer service doesn’t care. When I checked out, I asked if I could fill out a complaint form, the front desk people didn’t seem to care at all, and laughed at me after I had stepped away from the desk. They did not realize I was still there. This is the worst place to stay. Do not waste your points or money at this facility. The on-site dining is basically you have to order everything through an app. It takes an hour to two hours to actually get your food. Additionally, the pool tried to rip me off and charged me for two alcoholic drinks when I had ordered a mango smoothie for my daughter. They are trying to rip you off left and right and do not care to make things right.
Run, don't walk, from this scam.
Kathleen B on Apr 25, 2024
Do not fall for the presentation scam. My husband and I went to the presentation and were promised compensation for attending. It has been over 10 weeks, and we still have not been compensated. I have called several times and each time I'm told I will be reimbursed that day. Still has not happened. They have quite the scam going on. Run, don't walk, from the offer. You will not be compensated.
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
