Holiday Inn & Suites Across from Universal Orlando®

3.0 star rating

Standard accommodation with basic facilities and limited services.

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    What to expect (based on 2886 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice staff crappy rooms

    Reviewed by Mercides S() on May 01, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I hate writing a bad review because I work in hospitality... the lobby and pool area were nice and neat the room was another story immediately I was hit with a pungent musty moldy smell I went to check the beds for bugs and found that the head boards were literally falling off the walls my 9yr old daughter was so disappointed she said mommy I dont think I'm going to get any comfortable sleep... I'm confused as to why they would put anyone in a room that nasty and old even the carpets had the largest filthiest stains I would be beyond embarrassed to host any guests in that type of climate get it together ihg this is the time you should be wowing your guests the most as people are returning to travel after the devisitation of covid

    Stephanie was wonderfully helpful!

    Reviewed by tayloreB9625GT() on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such an awesome customer service experience with Stephanie today! We had an issue with our reservation which Book.com was completely at fault for but Stephanie still did everything she could to get the issue resolved and we left very satisfied. Will be booking with Holiday Inn directly in the future.

    Thank you, Tiffeney

    Reviewed by claudia B(Lake Worth, Florida) on Apr 30, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are a family of 6 staying at IGH Universal Orlando in Florida. We want to specially congratulate Tiffeney, at the front desk, who has really worked so hard to meet all our requirements and has been a joy to work with! She is the type of person you want to meet at every event where there is a service person involved. We have asked for so many things and we have seen her bent backward to make them happen. Thank you, Tiffeney. Really, you have made a difference! I hope your bosses see your potential and reward you accordingly!

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-5

    Filthy and outdated

    Reviewed by 669chantels(West Palm Beach, Florida) on Apr 29, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed there over the weekend and my daughter was bitten up by bed bugs and when we came home she had to go to the doctor because of all the bites and has to be prescribed hydrocortisone. The room was very outdated and stuffy. Everything else I can deal with them but the bedbugs was the absolute worst they need to have the health department to come in and shut them down until they totally redo all of those rooms and get the right type of pest control because it was absolutely ridiculous. These are only a few pictures of the bites that were all over her body. Let’s not mention the roaches that were in here

    Extremely Disappointed

    Reviewed by Janeva W(New York City, New York) on Apr 27, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I don't even know where to begin with this property. For starters, stained/burned bed sheets, broken remote, broken iron, broken blow dryer, one of the light switches were broken, and the only outlet that actually charged our devices was located in the bathroom and where the microwave was plugged. This was very frustrating for 4 adults with a handful of electronics. The staff were nice but unfortunately they weren't able to assist with any of the problems associated with my room or offer a different room all together. I was given a new iron that also did not work, and when we tried the blow dryer a second time, it began to smoke and had a burnt smell coming from it. The outlets and remote were never replaced at all during our four night stay. Overall, I'm super disappointed with the quality of the room. Would not book again

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1